Nu Skin Reviews | Glassdoor

Nu Skin Reviews

Updated August 20, 2017
167 reviews

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3.9
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Nu Skin President, CEO, and Director M. Truman Hunt
M. Truman Hunt
103 Ratings

167 Employee Reviews

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Pros
  • Benefits (free products, pay, yearly gifts) (in 18 reviews)

  • Great benefits and bonuses through out the year (in 13 reviews)

Cons
  • It's a call center, so there are always upset customers and things like that (in 17 reviews)

  • Although the call center has some quick turn-over it is hard to move up (in 6 reviews)

More Pros and Cons

  1. "Former Distributor Support Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Nu Skin full-time

    Pros

    Management at the time was great. Always looked out for me and for the employees who knew what they were doing.
    The company treats their employees very well. The year end gifts and bonuses had been wonderful the 3 years I worked there.

    Cons

    Heard from friends who still work there that management has changed the organization around and it isn't as great anymore.


  2. "Supply Chain"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Provo, UT
    Current Employee - Anonymous Employee in Provo, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Nu Skin full-time (More than 3 years)

    Pros

    Great place to work with great benefits and awesome perks. Culture here is great and pretty relaxed work environment.

    Cons

    Moving up can depend on who you're buddies with, but still not impossible.

  3. Helpful (2)

    "Company going downhill"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    I have been working at Nu Skin full-time (Less than a year)

    Pros

    -majority consists of great colleagues who are wonderful people
    -varied benefits

    Cons

    -management has favorites in teams: unless you're a favorite, no growth is ever planned for you
    -no investment in trainings for most employees
    -low salaries
    -management is selfish, untrustworthy, unskilled, hypocrite, and greedy people
    -hr is not to be trusted
    -they sell culture&values but don't follow it themselves

    Advice to Management

    Management should be trained on people management and business management


  4. "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Nu Skin part-time

    Pros

    Good pay and great team to work with

    Cons

    Schedule is sometimes hard to fit in with class schedule

    Advice to Management

    Keep up the good work


  5. "Great College job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Nu Skin part-time

    Pros

    Great benefits, and a place to meet new friends.

    Cons

    It is a call center.


  6. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Assembler in Provo, UT
    Current Employee - Product Assembler in Provo, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Nu Skin part-time (Less than a year)

    Pros

    Good benefits, good company to work for. Team environment. They try to take care of their employees. They frequently do fun activities.

    Cons

    Not the most exciting job, can't even listen to music or anything while working. Job is very repetitive. Stand on your feet the whole time.


  7. "Product management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Nu Skin full-time

    Pros

    Family oriented environment as well as entrepreneurial. Fast paced.

    Cons

    Hard to move up. Lots of tenured people.

  8. "Great Company"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Nu Skin full-time

    Pros

    Fun environment. Treats employees well

    Cons

    Not competitive enough with salaries.


  9. "Good job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - SSR - Support Services Representative in Provo, UT
    Former Employee - SSR - Support Services Representative in Provo, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Nu Skin part-time (More than a year)

    Pros

    Great benefits, great company, all around a good college job

    Cons

    It's a call center, so there are always upset customers and things like that.

    Advice to Management

    Make it easier for employees to get promotions


  10. Helpful (10)

    "Call Center Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Support Representative in Provo, UT
    Former Employee - Sales Support Representative in Provo, UT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Nu Skin full-time (More than 5 years)

    Pros

    Company Christmas party, as well as the Lagoon party, are always fun. They offer decent benefits, but they are incredibly expensive compared to other companies. The Christmas and yearly bonuses are also decent, if they give them out. There aren't many other pros about this company.

    Cons

    I am not a disgruntled employee, I left on good terms, and am eligible for rehire. So this review isn't coming from someone who was forced out or fired. However, working at this company was one of the worst, darkest times of my life. First of all, it is a "Direct Selling" company, also known as a Multi-Level Marketer (MLM). While the company professes to abide by the law, the distributors would do some extremely shady things, and the company would not do anything about it. We would often report distributors for setting up completely fake accounts (they would actually add numbers to the end of new customers' names), and then buy and return products rapidly in order to grow an upline's volume and increase their commissions. However, the company would never do anything to these distributors. I reported accounts at least a couple times a week, and nothing was ever done. We would also hear distributors lie to new customers/distributors on the phone, and were only told to correct them if the new customer asked us if that was true. I would also get customers who were told by their uplines not to return anything for over a year, by which time their return policy had expired. Very shady stuff going on. We would also hear distributors give claims on the phone about what a product could do, and they were often completely untrue, and bordering on illegal (as in, distributors claimed they could prevent and treat medical conditions).
    The work itself is very tedious and monotonous. You talk to distributors and customers all day, every day, with hardly any time between calls (especially if you speak a language, like Mandarin or Korean). You place orders, set up returns, try to help people navigate the horribly buggy website, and fix problems other people made. You would also get yelled at by callers all the time. You had hardly any time between calls, and were pushed to take more calls constantly. Also, they wanted you to upsell on every call. It didn't matter what they were calling for, you were expected to upsell. They could be quitting the business, and you would be expected to try to sell them something more. Upselling was king. Even when it would be completely awkward, or wrong, to upsell, it was expected.
    The company invested millions of dollars in a CRM system that was constantly broken. There were so many bugs that would never get fixed. And instead of getting a better one, they just keep throwing money at it, and it doesn't get fixed. This web-based CRM system also backed up to an on-prem, older CRM, which would in turn back up to a DOS-based CRM system. Yes, they still used DOS-based programs. Even for calculating commissions. As for the website, it is always having problems. There were always bugs, and people had a hard time even placing orders. But they wanted to fix it cheaply, so they never brought in outside help to fix things. The CRM problems would also bleed onto the website, preventing people from placing orders or using normal coupons codes.
    The culture at Nu Skin was toxic. They tell you that their employees are very important, but they do not show that. In the call center, employees are not viewed as people, they are looked at in terms of coverage. What hours can they work, what languages and skills do they have, and what hours do we need? Need to change your schedule? Good luck. Even when given one of the coveted spots of being one of the top employees in a certain skill set and being told you could pick your schedule, getting that schedule was often difficult. Workforce Management could approve or deny them based on coverage needs, even when you were told you could pick your schedule. If you didn't get one of the top spots, you had to put in for a shift bid and hope a spot opened up in the time slot you need, otherwise you have to convince someone on that shift to switch with you. Management did not want to hear about problems at the call center. They would often say if someone didn't want to work there, they could leave, because it was a privilege to work at Nu Skin. They got stuck in the thinking of 2008/2009, when jobs were hard to get. Now that unemployment is low, people can go almost anywhere else and be treated better. But call center management still treats the employees like garbage. I was also told by management that working at Nu Skin is like being part of the LDS church (LDS culture is very big at Nu Skin). They said you represented Nu Skin at all times and in all places, just like the LDS church. Stop making Nu Skin seem like a religion, because it's not. Additionally, the only way to do well there was to join the buddy club, which brings up the next point.
    Call center management would constantly talk about moving up in the company. Forget it, it hardly ever happens. It is extremely rare to move up at Nu Skin. And to move up at all in the call center, you have to become buddies with management. That means playing X-box and going paint balling with the director and manager. If you don't, you will not move up, and will get written up for the smallest things. I saw it happen to many people. However, if you were part of the club, you could do almost anything you wanted. All the talk at the company about positions that would be created as the company grew, that was all just smoke and mirrors to get people to stay. They don't actually get created. And the jobs that do open up are filled by friends of upper level management and directors.
    As I mentioned earlier, working here was one of the darkest times of my life. The time spent at work drained my soul, and it died a little more, every day. The business model is sketchy, hardly any distributors make money, and the ones that do aren't honest. You will constantly hear stories from customers on the phone about how much money they lost on Nu Skin products, and the lies they were told to get them to join. It's the same lies the company tells potential employees. Unlimited growth, can move up quickly, make a career out of it, get paid a lot of money. Unless you are exceptionally lucky (like 1 in 1,000), you won't go anywhere with this company, even if you have the skills to exceed. Do your life a big favor, and avoid working for this company.

    Advice to Management

    Stop with the buddy club. Get rid of the politics. Also, give employees a chance to actually progress in their career. Stop looking for reasons to write people up, and start trying to help them. Stop treating employees like a number, a skill set, and start treating them like people. If someone needs to take a little bit after a difficult call to unwind, let them! Listen to your employees when they have feedback. Stop creating asinine and draconian rules, and start treating your employees like adults.


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