NuStar Energy Reviews | Glassdoor

NuStar Energy Reviews

Updated July 17, 2017
8 reviews

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Brad Barron
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8 Employee Reviews

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  1. "Anonymous"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Accounting in San Antonio, TX
    Former Employee - Accounting in San Antonio, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at NuStar Energy full-time (More than 10 years)

    Pros

    Nice corporate atmosphere; great pay and health benefits; free gym membership for employees; awesome annual bonuses; enjoyed the so-needed Happy Hours; if new in your career, this is a great place to build a strong foundation as opportunities for projects and to take on additional tasks are almost always given to those who express interest in learning.

    Cons

    Career advancement as far a promotions or opportunities go are very difficult despite how well-qualified an individual may be as they are almost always given to those who are "good" friends/lunch buddies with upper management or have begged and cried for a promotion. Certain individuals tend to get promotions year after year while others who are excellent performers do not receive any recognition for their dedicated time and hard work especially after completion of many successful projects. There are certainly many managers and supervisors whose competence you may find questionable and what's even worse is having to report to one.
    It is true how Senior Management strongly encourages employees to contribute to United Way and if you "forget" to pledge before the deadline, expect to receive a phone call from your 2nd level supervisor reminding you to pledge. If you pledge the minimum, this will not only affect your performance evaluation for merit increases, but the departmental head including his/her boss who may be the CFO will know about your minimal contribution. However, even if you plan on a 4% contribution don't expect to receive a promotion because most likely you'll just receive the minimum 3% pay increase.
    Many depts are micromanaged which is very unprofessional especially when you've never missed a deadline, always thorough with your work and attentive with any requests - having someone hovering over your shoulder or constantly sending you and others in your dept reminders via IM msgs is a distraction in itself especially when you're trying to stay focused on working with time sensitive matters.
    Retirement benefits aren't so great, it used to be one of the best offered in the industry but overtime, they have become below average.
    Health benefits can be great IF you don't have a family....if you do have a family, it can get quite expensive and the premiums continue to increase every year.
    There are so many rumors about HR not caring about employees and always taking management's side - I can't really speak for that except that those same employees did not tolerate such behavior that they rather resign without having a job lined up.

    Advice to Management

    Praise and recognize your employees especially those who are avid learners, stellar performers, have shown great work ethics, have great tenure, and have been respected by many others. These are the employees who will continue to dedicate themselves bringing more value to your company.


  2. "Struggling to Find its place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at NuStar Energy full-time

    Pros

    Great building and benefits, Work environment is ok - lots of empty space around gives you a feeling of a ghost town

    Cons

    No long term business plan, trying to stay afloat. Management changes have changed focus from operations/ customer focus. Not a place with a long term future

    Advice to Management

    On the right track if they dump frills and culture and get back to operations and watching the horizon instead of looking inside for inspiration/direction. Need fresh blood.

  3. "Customer Service Representative"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at NuStar Energy full-time

    Pros

    Pay was great and benefits.

    Cons

    Not consistent and you are never given the credit when it is due.

    Advice to Management

    Be proactive with training and constructive criticism. Even though an employee has been there 15 years doesn't mean they are doing the right thing.


  4. Helpful (2)

    "They keep the good ol boy trouble makers..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Vancouver, WA
    Former Employee - Anonymous Employee in Vancouver, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at NuStar Energy full-time (More than a year)

    Pros

    Great atmospere and job load.

    Cons

    They keep the crazy lady in Vancouver who messes up constantly and costs the company thousands of dollars on a monthly basis due to her inability to do her job. They have had way better temps in there and wouldnt hire them because she is a narc, which makes it so that management doesnt have to do their job. Also, they are not hiring due to the company compensating for bad decisions made recently.

    Advice to Management

    Keep the people that are consistent, treat people with respect, and are adequate for the position. Do not keep the crazy old bat that screws up constantly and cant even think straight under pressure...


  5. Helpful (2)

    "Top-down management at its worst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Information Systems in San Antonio, TX
    Current Employee - Information Systems in San Antonio, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at NuStar Energy full-time (More than 8 years)

    Pros

    Managers take a lot of time and hire good people. Staff is friendly, highly motivated and focused on doing the best job possible. Benefit package is typical for any large company, with a 6% match for IRAs.

    Merit raises, stock options and bonuses are paid annually.

    The company has a serious safety culture and understands they work in an industry where an industrial accident could kill and cause bad publicity. So they work hard to maintain a safe workplace.

    Company cares about the community and wants employees to donate money and volunteer.

    Cons

    Management requires all employees contribute to United Way. Employees are asked to work a minimum of 25 volunteer hours a year.

    Management is insular and reactionary. This is top-down management; the managers tell staff what to do. Its the job of the staff to make that happen with the resources at hand.

    Technical projects don't get planned, they are implemented. Budgets must be closed out at the end of each financial period.

    So managers get to count projects as "done" because they closed the project. High fives, promotions and bonuses for everyone who managed. Then the workers get to finish the project.

    There's no culture of accountability. The company does not learn from mistakes or reward good outcomes.

    No technical career path or training. Training and new equipment is expensive.

    Salary, bonus and merit increases don't keep up with the industry. NuStar is the home of the 2-3% raise. Stock options are a perk for upper management.

    Advice to Management

    If change comes to this organization, it must come from the top.


  6. Helpful (2)

    "All that glitter's not gold..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Antonio, TX
    Former Employee - Anonymous Employee in San Antonio, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at NuStar Energy full-time

    Pros

    Excellent and very flexible benefits package.

    Cons

    Culture is very uptight and actual work performance has very little value. Giving a percentage of salary to United Way is as mandatory as they can legally make it and will decrease your "value" in the company of you do not comply.

    Advice to Management

    Instead of trying to appear as a benevolent company to outsiders, why not making your employees feel secure and valued.


  7. Helpful (5)

    "Careful about this one, I would not say they are one of the top 15 employers in the USA"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Antonio, TX
    Former Employee - Anonymous Employee in San Antonio, TX
    No opinion of CEO

    Pros

    They tend to hire good people, most of the worker bees are very good.

    The 401K and pension is decent, fairly common if you work for an large company, 6% match dollar for dollar.

    If you are willing to move you will get advancement

    The health benefits are good if you dont get sick a lot , they pay for a high deductable PPO plan no cost to you, but they have other plans which you can contribute to.

    Education Benefits are ok.

    They are a profitable company

    Cons

    United Way-They care about your contributions to the United Way more than they do your actual work, at a minimum you will give 1% and if you want promotion opportunities you better give 2% If you don't give you will be talked to by your boss and his boss.

    PAC-You are expected to give .5% to the NuStar PAC

    Salary and raises are below average for the energy industry-If you like your merit raise to never be above 2-2.5%, this is your company.

    Bonuses-They brag about an all employee bonus but if you are not management it is peanuts. The stock options are so low it is almost not even worth mentioning.

    Managment-Way too many manager titles, way too many Valero downsized mangers jumping ship and coming to NuStar.

    Office Space type culture-You get to wear a tie 4 days a week at the SA HQ.

    Good Ole Boy System-If your in the club its a Pro, but if your not which most aren't its a con.

    Advice to Management

    Lower your United Way and PAC thresholds

    Revise your bonus scheme to your workers

    Reward hard working people with a real raise that is not tied to your UW giving rate.

    Once the economy rebounds some, you will see many people leave for greener pastures if no action is taken.

  8. Helpful (5)

    "They say its #15 best company to work for. Do your homework."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    Pros

    Great Healthcare benefits! Company pays 100% of monthly premium. 401K match is pretty standard for the energy industry at 6% of pay. Pension is good. This is probably a really good company for back office personnel

    Cons

    Company insists that all employees contributue to United Way. They do not care if you contribute to other charities. Each employee contribution is tracked and compared with a target contribution level that managment sets forth. If you do not meet the targeted contribution level, you will be having a rather weird conversation with your manager for "not giving enough". While the healthcare and 401K benefits are great, do your homework. The 401K match is pretty standard in the energy industry and the healthcare benefits are probably worth around $5K/year. These benefits do not make up for the extremely low pay. The pension is good, but again, alot of energy companies have them and vest in 3 yrs, not 5. Yearly issue of units (Stock) has dropped 40% in the last 4 years.

    Advice to Management

    Company is extremely top heavy with high level managers(VP's) that do not have anyone working for them. Feel that the company is at an inflection point in its history. We keep selling our pipeline assets (from almost 10,000 miles of pipeline in 2008 to about 5,000 miles today) and increasing our refining assets. Are we a refiner or pipeline and terminal company?


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