Nuance Reviews in Canada | Glassdoor

Nuance Canada Reviews

Updated October 11, 2017
90 reviews

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3.4
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Nuance Chairman and CEO Paul A. Ricci
Paul A. Ricci
41 Ratings

90 Employee Reviews

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  1. "Software Engineering Intern"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Intern - Software Engineer(Internship) in Montreal, QC (Canada)
    Current Intern - Software Engineer(Internship) in Montreal, QC (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Nuance as an intern (Less than a year)

    Pros

    - Extremely helpful team members
    - Lots of on-site perks
    - Flexibility with tasks

    Cons

    - Work picks up fast
    - Have to always perform or you get left behind

    Advice to Management

    - More training during the first two weeks of employment


  2. Helpful (3)

    "Great Company Overall"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - NLU Engineer / Dialog Developer in Montreal, QC (Canada)
    Former Employee - NLU Engineer / Dialog Developer in Montreal, QC (Canada)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Nuance full-time (More than a year)

    Pros

    Good entry level salary, good environment. Friendly staff, Video games during lunch time. Awesome perks (4 weeks vacation, RRSP, Share purchase program, gym membership compensation, transport compensation). Work incentive bonus programs. Great opportunity for growth if you are motivated.

    Cons

    You might have to work nights and weekend's every now and then.
    Certain departments use proprietary programming language.
    Employees might have negative attitude towards work at times.

    Nuance Response

    Sep 27, 2017

    Thank you for your response. With a fast moving technology company there might be times non-traditional work hours are needed. As for the negative employees, unfortunately with any company there will... More

  3. "Nice environment, great team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - QA Engineer in Montreal, QC (Canada)
    Current Contractor - QA Engineer in Montreal, QC (Canada)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Nuance as a contractor (More than a year)

    Pros

    Flexible schedule, great team and very respectful management.
    It feels good to go to there every morning.

    Cons

    As a contractor you get 50% less salary


  4. Helpful (4)

    "Want to ruin your career? Work here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Analyst in Waterloo, ON (Canada)
    Current Employee - Technical Support Analyst in Waterloo, ON (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Nuance full-time (More than 5 years)

    Pros

    There are absolutely no Pros to working here. If I could give negative stars I would.

    Cons

    Nuance Imaging division has their head so far up their you know what's it's almost soul crushing to work here. Most of us are just here to collect our well below average paychecks. Nuance Imaging support division has such a bad reputation it almost makes you undesirable to work anywhere else.

    Upper management has zero clue how to run a support organization. This makes me believe in their former jobs they ran the support teams so ragged and with no thought process that they were forced to leave., but hey they can order a heck of a pizza and provide you with sugary snacks on a daily basis.

    You are expected, wait demanded to support multiple products with absolutely no training with exception to being able to read the sales material. Which in turn makes all the support staff look inept to the customers who 1. know more about the software and hardware than we do, and 2. make us look like complete morons on the phones when we are trying to support these products.
    The "team leads" have zero idea of how to run their teams and are big fans of micromanagement and fear. If you voice your concerns you are told "that you do not need to work here". "team leads" have forgotten their roots as former techs with the company and have now become "yes men" to the upper management staff. Instead of sticking up for their team members they shove unattainable goals and procedures down your throat. You need to be a PhD in order to understand what should be simple procedures.

    If you expect any sort of bonus (paid out in useless stock options) forget it. They have made yearly goals almost impossible to achieve. But I'm sure our esteemed CEO and Senior managers are not forgoing their bonus and raises.

    Attrition at this company is laughable, we lose team members on a weekly basis. They either quit, get fired, or go off on stress leave. Absenteeism is at an all time high with this company. Thank god for 10 paid sick days in the year, in which most of us use within the first 5 months of the year. Nuance has taken to only hiring contract workers so the level of intelligence and knowledge is laughable.

    Nuance loves pitting team members against each other, and there is more infighting and backstabbing than I have seen at any other company. Collaboration between team members is frowned upon. You are constantly being monitored and reported back to the management by people you work close with every day.

    If you think you're going to have a permanent work space think again. At a moments notice you are shuffled around like a bunch of cattle. Not knowing where you're going to be sitting in 3 months time causes undo stress on employees.

    The perks that you would enjoy at other tech firms are non existent. Yes you get free coffee and the occasional pizza (eventually you'll never want to see a pizza again) , Nuance offers nothing else. Socials that we once enjoyed as a support division are non existent.

    Feeling harassed or bullied? Forget about going to HR. HR in our office is not there to take complaints seriously. They'd rather bury their head in the sand and forget it didn't happen. Their soul purpose is to protect the company in anyway they can. Instead of weeding out the bad, they encourages it by not doing anything and hiding in her office.

    If you think there is room for advancement in this company you are dead wrong.
    You will be in the support division for the rest of your miserable career in this company. The team leads and upper management will make sure of this. Nuance boasts in your interview that there is lots of room to grow yet this is a lie to make it more attractive to work here. You will be stuck in a soul crushing moral killing position for as long as you chose to stay.

    Advice to Management

    Get rid of all the Management in the support division, including the useless HR.
    Figure out why moral is at an all time low.
    There is a toxic culture in the support office that maybe beyond repair.
    Pay industry standard and get rid of the call centre goals you have forced upon us.
    Remember your roots.


  5. "When management cares, the employees care too"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Analyst in Waterloo, ON (Canada)
    Current Employee - Technical Support Analyst in Waterloo, ON (Canada)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Nuance full-time (More than a year)

    Pros

    > Excellent PTO.
    > Great benefits.
    > Involved, caring management.
    > Interesting work.

    Cons

    > Apathy and entitlement is obvious in some 'legacy' staff.

    Advice to Management

    Keep up the great efforts to engage all staff members, and continue to implement the ideas tabled in the training that you took.


  6. "Flexible work enivonrment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Engineer in Montreal, QC (Canada)
    Current Employee - Sales Engineer in Montreal, QC (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Nuance full-time (More than 10 years)

    Pros

    Flexible hour, driven sales team, decent technology, good pay, and friendly people.

    Cons

    Weak retirement plan, average benefits, more transparency with commissions and pay. Need more ability to grow career.

    Advice to Management

    Be more aggressive with responding to emerging competitive threats especially cloud based / AI solutions.


  7. "software Engineering Intern"

    StarStarStarStarStar
    Former Employee - Software Engineering Intern in Montreal, QC (Canada)
    Former Employee - Software Engineering Intern in Montreal, QC (Canada)

    I worked at Nuance (Less than a year)

    Pros

    good environment, good people and interns

    Cons

    boring task, slow pace, not challenging enough

  8. "Nuance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Research Engineer in Montreal, QC (Canada)
    Current Employee - Senior Research Engineer in Montreal, QC (Canada)
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    (1) Good working environment
    (2) Flexibility to manage time distribution among our tasks
    (3) Space for self-improvement
    (4) Salary increase is closely related to our performance
    (5) 4 weeks vacation + health insurance + allowing to work remotely

    Cons

    (1) Communication between teams are not well organised
    (2) New technologies are not applied to products fast enough.

    Advice to Management

    Interview procedures for new employees could be standardised for finding proper ones.


  9. "Cool Tech & Great Company To Learn"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Montreal, QC (Canada)
    Current Employee - Anonymous Employee in Montreal, QC (Canada)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Nuance full-time

    Pros

    -Market leader in their domain
    -Opportunities to learn new technologies
    -A lot of resources to achieve goals
    -Culture of respect and sharing
    -Competitive salary and compensation
    -Access to free book library
    -4 weeks vacation
    -Opportunity to work with a lot of smart people
    -Promote Flex time & remote work
    -A lot of possible opportunities for people that want contribute

    Cons

    -Market is changing so the company will have to reinvent himself
    -Talent, skillset, processes and competencies vary largely based on the group you are in.

    Advice to Management

    Be more agile and promote more innovation.


  10. "Work At Nuance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Team Lead in Ottawa, ON (Canada)
    Current Employee - Technical Team Lead in Ottawa, ON (Canada)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Nuance full-time (More than 5 years)

    Pros

    Fairly flexible schedule, good vacation package 4 Weeks
    Very supportive Manager who motivates.

    Cons

    Sometimes things move too slow as is likely with most large companies.


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