Nuance Reviews in Mahwah, NJ | Glassdoor

Nuance Mahwah Reviews

11 reviews

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Mahwah, NJ

3.1
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Nuance Chairman and CEO Paul A. Ricci
Paul A. Ricci
8 Ratings

11 Employee Reviews

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Pros
Cons
  • In some positions, work/life balance can be impossible to achieve (in 43 reviews)

  • Upper management is looking to squeeze every dollar (in 40 reviews)

More Pros and Cons

  1. Helpful (2)

    "Great experience overall"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Technical Consultant in Mahwah, NJ
    Former Employee - Senior Technical Consultant in Mahwah, NJ
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at Nuance full-time (More than 10 years)

    Pros

    Remote employees
    Compensation, raises, benefits
    Enterprise-level customer opportunities
    Exposure to numerous technologies

    Cons

    Layoffs are a drain on morale


  2. "Associate Speech Scientist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Speech Scientist in Mahwah, NJ
    Current Employee - Associate Speech Scientist in Mahwah, NJ
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Nuance full-time (More than a year)

    Pros

    Great benefits, including 4 weeks paid time off.
    Very solid, competent management and employees.
    Flexible about work from home arrangements.

    Cons

    Salary is below average given cost-of-living and work load.
    Office seems outdated even after renovations.
    Profession Services is slow moving technology-wise compared to other divisions within the company, although this may be changing.
    CEO is overpaid and not as tech minded as leaders of other large tech companies.

    Advice to Management

    Continue to foster innovation, even when it seems unlikely to provide short term gains.

  3. Helpful (3)

    "Project Manager's review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Mahwah, NJ
    Former Employee - Project Manager in Mahwah, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Nuance full-time (More than 8 years)

    Pros

    Good pay and good benefits

    Cons

    too many hours at work. No work life balance. Too much emphasis on billing clients in ways that are unethical at best.

    Advice to Management

    consider following your code of ethics


  4. Helpful (2)

    "Fun office environment and employees are treated well"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Principal Software Engineer in Mahwah, NJ
    Current Employee - Principal Software Engineer in Mahwah, NJ
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Nuance full-time (More than 10 years)

    Pros

    The office is an enjoyable place to be. Employees are friendly and there are a lot of activities. Great opportunity to learn different skills.

    Cons

    Big company culture. Senior management is becoming too number oriented.


  5. Helpful (7)

    "Bad, bad, bad..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Solutions Architect in Mahwah, NJ
    Former Employee - Solutions Architect in Mahwah, NJ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Nuance full-time (Less than a year)

    Pros

    Some pretty intelligent engineers and that's it.

    Cons

    No work / life balance
    No ability to focus
    Low pay
    Recruited for one position only to find out the position was completely different
    Management doesn't seem to have a clue how things actually work in the real world

    And the parting gift...

    Benefits are terminated on your last day versus end of the current month.

    Advice to Management

    First, get a clue... Nuance isn't the center of the universe.

    Second, if you want to be a partner to a major networking company (wink, wink) you need to get it together and dedicate some time and resources to build that partnership.

    Third, understand the partner products your attempting to work with. It's utterly ridiculous to see SoW's go out so so underestimated and impossible to fulfill.

    Fourth, working on four or five different project simultaneously doesn't work. Hire some people.


  6. "Software Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Mahwah, NJ
    Current Employee - Software Engineer in Mahwah, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Nuance full-time (Less than a year)

    Pros

    decent vacations, Nice working Environment, haveing people lead u to design things

    Cons

    not great location, pay is ok but not too great


  7. Helpful (4)

    "Great As Entry Level"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Technical Consultant in Mahwah, NJ
    Former Employee - Senior Technical Consultant in Mahwah, NJ
    Recommends
    No opinion of CEO

    Pros

    Opportunities to learn different areas of the industry
    Competent Managers
    Commitment to Employees
    Good cross functional group communication
    Nice culture

    Cons

    Bad Benefits
    Demand to work a lot of hours
    No opportunities for promotion
    Not flexible with time/working from home
    Not all departments are treated equal
    No Raises unless you are an executive
    No Bonus unless you are an executive

    Advice to Management

    Better benefits, bonuses, and salary raises. Unexpected job cuts are also having a large impact on the morale of the company

  8. Helpful (3)

    "Quite A Mediocre Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Consultant in Mahwah, NJ
    Current Employee - Technical Consultant in Mahwah, NJ
    Doesn't Recommend
    Disapproves of CEO

    Pros

    You get to work with many different technologies and development frameworks as long as you're not involved in IVR development.

    Taking PTO is pretty flexible so far.

    Cons

    Compensation for going above and beyond is absolutely awful. Also, being one of the first in the company to successfully implement solutions and developing applications in markets the company was never in before yields the same poor compensation as developing the same type of applications that the company has been developing for more than a decade.

    There also seems to be a lot of favoritism toward more senior developers whom some of the newer guys have proven themselves to be just as competent as.

    Advice to Management

    Learn to appreciate your less senior developers by giving them incentives to continue pioneering projects that haven't even been attempted in the company before. Also, senior management needs to stop sinking money into acquiring other companies and instead needs to focus on fairly compensating their underpaid developers. All of these acquisitions just seem to add bloat, confusion, and integration nightmares. Do we REALLY need to buy more than one company that translates voicemail to text ? Really ?!


  9. Helpful (3)

    "Raises Please"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Still Don't Know Since the Nuance Buyout II Years Ago in Mahwah, NJ
    Current Employee - Still Don't Know Since the Nuance Buyout II Years Ago in Mahwah, NJ
    Recommends
    Disapproves of CEO

    Pros

    Flexible schedule if you are under a good manager who doesn't micromanage and you do your work. Benefits are ok. Career advancement is pretty much based on how hard and effective you work. Not a lot of limits if you are good. ESPP is good.

    Cons

    Salary is low especially since we haven't had a real raise in almost 2 years. Sorry but the 30% of 6% sucks. They work you to the bone here if you let them. When it used to be 10%+ raises it was worth the effort and loss of personal life but now with 0 raise and even if there wasn't a freeze at best it would be 6% doesnt cut it.

    Advice to Management

    We can see when the Sr Management is cashing in on stocks because that is public information and its pretty disheartening when the CEO is saying they can't afford to give hard working people raises when he is cashing in millions in stock.


  10. Helpful (3)

    "Not a bad job"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Consultant in Mahwah, NJ
    Former Employee - Technical Consultant in Mahwah, NJ
    Disapproves of CEO

    Pros

    The company has a strong culture. The work was somewhat interesting but simple. The people in general were nice and helpful. It was very well organized in our office, with clear goals for advancement and plenty of interaction with managers to determine the best way to work.

    Cons

    Working with phones all day was awful. Hours were long, it is worrying when one of the selling points of the company was that they buy dinner when you stay late, which happens quite often. There was a huge push on number of hours worked. After the aquisition, things are constantly being cut.

    Advice to Management

    Respect the employees, having someone walk around calling the employees 'loads' because they are bringing the company down is definitely not the way to treat people.


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