Nuance Reviews | Glassdoor

Nuance Reviews

Updated August 21, 2017
953 reviews

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3.4
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Nuance Chairman and CEO Paul A. Ricci
Paul A. Ricci
547 Ratings

953 Employee Reviews

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Pros
Cons
  • In some positions, work/life balance can be impossible to achieve (in 43 reviews)

  • Upper management is looking to squeeze every dollar (in 40 reviews)

More Pros and Cons

  1. "Better than ever"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Nuance full-time

    Pros

    Market leader in multiple LOBs

    Cons

    Remote employees rarely get networking opportunities


  2. "Broken Organization, Sweatshop, Political, Leadership Vacuum"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Principal Project Manager
    Former Employee - Principal Project Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Nuance full-time (More than 10 years)

    Pros

    In the past decade, I've worked with incredibly smart, talented, driven, hard working, ethical, kind people whom I will have relationships with for the rest of my life.
    Many people work remotely (although they rarely hire remote now)
    A good number of top shelf clients with recognizable names
    Decentralized workforce, teams work virtually from many time zones
    I had a lot of autonomy
    Nuance is still a recognized leader in the Speech Recognition space (IP)

    Cons

    I worked on key accounts for 10 years with excellent reviews and only got 1 title change (after I demanded because they routinely hired men off the street with years fewer experience with higher titles than I), no real advancement potential / recognition for women. Extremely male dominated culture.

    East Coast power center treats California like an unwanted step child. New Jersey crowd, prior Viecore culture is very cultish. Most were recruited right out of college, very homogeneous group and were treated like family, in a mafia type of way. They don't take kindly to outsiders and enjoy most of the power.

    Most of the best and brightest have left in the past 5 years. The creative team no longer exists.

    The leadership has no game plan other than to work their best into the ground, with no succession planning or bench strength.

    The vast majority of the workforce talk openly and routinely about being completely overextended, including at the management level. The word 'insanity' is used a lot.

    Engagements are sold without teams to staff the project, so leadership often cobbles together a poached team to go to the kick-off and teams are constantly being poached for the client who screams the most, crippling teams who lack cohesiveness and morale. I've known resources who were allocated at 200% and told to deal (leaders, best in class). I've known resources who were literally assigned to 12 different projects simultaneously. We joked about PTO standing for Pretend Time Off. It's just not healthy by any measure.

    The stock has been flatlined at around $16/share for a decade, and yet Paul Ricci is one of the highest paid CEO's on Wall Street. He was rated #3 on Wall Street's most villainous CEO's List for being highest paid and most underperforming. He'll be retiring soon with a shameful compensation parachute of multi-millions. He's bled the company dry.

    It is a pity that Nuance didn't become a star given their leadership position in terms of speech recognition IP and the many acquisitions they did over the past 10+ years.

    They haven't invested in R&D or meaningful strategic partnerships. Google, Apple and others with deep pockets took the core technology and developed savvy apps that reaped huge rewards. Nuance deserved the loss.

    Advice to Management

    If you are someone who has a constant gnawing in your gut that this is a sick organization and you can't do right by your team or yourself by staying - you are right and you still have a moral compass. Get out and find a healthy organization! Life is short and full of organizations and people who are full of possibility and thriving!

  3. Helpful (4)

    "Needs help at the C level, questionable IT practices."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Burlington, MA
    Current Employee - Anonymous Employee in Burlington, MA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Nuance full-time (More than 3 years)

    Pros

    Pay level good, benefits good, new offices, workers are professional and very talented. Many could excel tremendously both financially and achieve broadened application of skills elsewhere. Culture and values great at worker level.

    Cons

    Poor communication from upper management down. Rampant politics and in-fighting that clouds judgement and prevents the establishment of a clear strategic direction. Lack of accountability at higher management levels.

    Financial decisions regarding investments in technology refresh, advances and maintenance are puzzling.

    Seems to be toxicity in and between middle and upper management.

    Expectations set by upper management appear abusive towards workers in some cases, but is cleverly crafted to provide plausible deniability. Closer examination and analysis in the absence of fear is very enlightening.

    Decisions by upper management levels seldom consider the human elements when those decisions will impact workers -- comes across as a total disregard for the individual's time and is quite disrespectful. In some cases decisions stand in stark contrast to the work/life balance touted by management.

    Stock value is flat. Bonuses are awarded in stock and the stock value often tanks when options vest, yet have been taxed at higher value before vesting. Likely an unfortunate coincidence which works out in the wash, but value often does not match the original intended bonus percentage.

    Poorly, if at all, prepared for DR, Business Continuity, or Crisis Management. As a result the business is at substantial risk and this has been demonstrated recently during a malware/ransomware attack.

    BOD should be asking hard and serious questions as should investors with influence, regarding IT security practices, and who is accountable for the lack there of, and then take appropriate action up to an including dismissal.

    Questionable Information and IT Security Procedures, and/or lack thereof.

    Ask yourself this before considering joining Nuance. If an organization is hit by a virus/malware/ransomeware, such as Petya, a WannaCry variant, and the recommendation to patch with an update that was available and widely known of at least two months before the virus hit, who is accountable for leaving systems unprotected and vulnerable thus allowing a $2 Billion Dollar business to be taken to its knees in a matter of minutes? What about the lack of routine patching of user systems and servers within prod, dev and otherwise? Is it the CEO, CIO or CISO? It is not the individual contributors.

    The fact that a company would be hit by such an event is not a matter of bad luck that can be attributed to "it could happen to anyone". It is a matter of not being prepared -- all despite the international news, and the IT community in general, making the risks as well as the fix well known to the world well beforehand. The company is paying the price now and then some. Unfortunately customers have suffered as a result.

    Advice to Management

    BOD should take a hard look at the c-level to better understand how decisions at the c-level have impacted the organization.


  4. Helpful (1)

    "Transcription"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    I have been working at Nuance part-time

    Pros

    Work at home is the only one I know.

    Cons

    Very unethical company. They promised their employees an incentive/bonus to bail them out of trouble with the recent cyber attack and then renigged. They removed the memos related to the bonus. The labor board really needs to investigate!

    Advice to Management

    Treat your employees with RESPECT!


  5. Helpful (1)

    "Do not trust Nuance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - MLS in Chicago, IL
    Current Employee - MLS in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Nuance part-time (More than 3 years)

    Pros

    I have to type 5 words here. Answer is none

    Cons

    Pay, time off policy, no work policy, flawed and unethical quality program (I never complained about a quality program in 40 years but Nuance uses this to remove LARGE amount of earnings from employee pay checks)

    Advice to Management

    It's too late


  6. "OK place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Nuance full-time

    Pros

    Good people to work with. Fun technology.

    Cons

    Hard to get on board with what Upper management presents.

    Nuance Response

    Jul 31, 2017

    Thank you for your feedback. Upper management is working to ensure the vision and goals of the company are cascaded correctly and this has been a huge priority for the leadership team in 2017.


  7. "Nuance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager
    Former Employee - Project Manager
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Nuance part-time (More than 5 years)

    Pros

    Good work-life balance and great fellow employees.

    Cons

    Lack of clarity on project vision, scope, stakeholders.

    Nuance Response

    Jul 31, 2017

    Thank you for your response and feedback. We are happy to hear you had a positve work-life balance.

  8. "software engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    no pros as such at Nuance

    Cons

    not great 401k match at Nuance.


  9. Helpful (1)

    "Low wages, lack of work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Medical Transcriptionist in Orlando, FL
    Current Employee - Medical Transcriptionist in Orlando, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Nuance full-time (More than a year)

    Pros

    No expenses for gas, clothes, etc.

    Cons

    Low wages, HR misleads prospective hires about line rates. Quality standards are unattainable. Wages are penalized for an entire pay period for blanks in charts. Bonuses have been promised in writing, then not paid with no excuse after extensive overtime was worked. Constant "out of work" situations for which you are paid nothing, not even a base rate. Constant switching of accounts. Sound quality is terrible across all platforms. Platforms are outdated and not user friendly. Too many platforms to count, and you will be switched between them as soon as you get accustomed to one.

    Advice to Management

    Realize your MTs are who manufacture and deliver the product to your customers. Compensate them honestly. Uphold your promises.


  10. "undecided"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - MLS
    Current Employee - MLS
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Nuance full-time (More than a year)

    Pros

    Insurance is a plus, sliding pay scale is a plus.

    Cons

    Management needs to communicate better.

    Advice to Management

    Communicate

    Nuance Response

    Jul 31, 2017

    Thank you for your response and the advice to management. In 2017, the leadership team has prioritized communication and hopefully you are starting to see a difference in this.


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