Nuance Reviews | Glassdoor

Nuance Reviews

Updated August 18, 2018
1,149 reviews

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3.3
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Nuance CEO Mark Benjamin
Mark Benjamin
53 Ratings

1,149 Employee Reviews

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Pros
Cons
  • "Work/Life balance across some business lines is out of sync when compared with other companies" (in 48 reviews)

  • "Some deadlines were unreasonable and upper management would not realize how much how pressure they were applying on some teams" (in 42 reviews)

More Pros and Cons

  1. "Intern"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    nice staff friendly people very responsive

    Cons

    my experience was good so didn't find any cons

    Nuance Response

    Jul 30, 2018

    Thank you for your feedback on Nuance. We’re happy to see you are enjoying your internship here!


  2. "Nuance never stands still, a challenging but rewarding work environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Finance Manager
    Current Employee - Finance Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Nuance full-time (More than 5 years)

    Pros

    Global organization with many opportunities to learn and grow.

    Cons

    Heavy workload and high expectations. For the right person, this can lead to more opportunity. Areas for improvement are similar to most other companies, but we are encouraged to propose solutions.

    Advice to Management

    Solicit and listen to improvement ideas, and respond with updates. When ideas are implemented, acknowledge those who initiated and worked on them.

  3. "Monkey churning contracts"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Legal Counsel in Burlington, MA
    Current Employee - Senior Legal Counsel in Burlington, MA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Nuance (More than 5 years)

    Pros

    Lots of PTO and vacation time

    Cons

    Long hours and bad management

    Advice to Management

    Career track and goals


  4. "Stressful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Chat Specialist
    Former Employee - Chat Specialist
    Doesn't Recommend

    I worked at Nuance full-time

    Pros

    Casual work atmosphere, hourly pay + commission

    Cons

    Customer feedback influences employment and commission, higher management will not consider factors outside of an employee's control that would influence customer feedback

    Nuance Response

    Aug 14, 2018

    Thank you for your review. We're sorry you found your work stressful and we hope prior to leaving you shared this feedback with your manager or HR, whomever you felt more comfortable with to ensure... More


  5. "Moving within"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Nuance full-time (More than 3 years)

    Pros

    Benefits, PTO, Flexibility with work hours are great.

    Cons

    Moving internally is very hard. Work/life balance can be challenging at times.

    Nuance Response

    Aug 6, 2018

    Thank you for your feedback on Nuance. It's great to hear you are enjoying the benefits, PTO and flexibility within your work schedule. To address your comment on internal movement, it is true that... More


  6. Helpful (2)

    "A great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager
    Current Employee - Senior Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Nuance full-time

    Pros

    -Work/life balance. I work from home full time as does most of my team.
    -Fantastic leadership. I work in the healthcare sector and our leadership is not only brilliant, but they're in it for the right reasons - they share a passion for helping improve the healthcare system for providers and patients alike. Our new CEO has a great vision for the company, and he has been open and transparent about sharing that vision with employees. I am excited to see what is next for Nuance with Mark at the helm.
    -Innovation. I'm proud to work for a company that is leading the way in AI technology. I learn so much every day from the people around me who are doing this work. I spent 5 years working for one of our competitors, and the culture and innovation there cannot touch what Nuance is doing.

    Cons

    The culture is very fast-paced and change is constant. This isn't necessarily a con - one just needs to be able to move quickly and roll with change to be able to thrive here.


  7. Helpful (2)

    "Nuance is the technology sector's best-kept secret"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Director in Burlington, MA
    Current Employee - Senior Director in Burlington, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Nuance full-time (More than a year)

    Pros

    Great people and technology. Nuance is an unsung Artificial Intelligence hero.

    Cons

    Past management approaches and leaders cast a shadow on the company. It's time for all to see the company and the people who work at Nuance for what they truly are -- brilliant.

    Advice to Management

    Look forward and keep doing what you are doing.

    Nuance Response

    Jul 30, 2018

    Thank you for your feedback on Nuance. It's great to hear you are enjoying the people and technology.

  8. "Sr. Manager Customer Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager
    Current Employee - Senior Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Nuance full-time (More than 10 years)

    Pros

    Career growth, customer centric atmosphere, great colleagues and Executives that want to make a different.

    Cons

    Not enough networking for remote employees.

    Advice to Management

    Have more joint activities for remote employees to join in.


  9. Helpful (1)

    "Overall good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Nuance full-time (More than 5 years)

    Pros

    Many great people work here. All the new technology is exciting to be a part of, such as the new artificial intelligence products on the horizon. The benefits and work/life balance are excellent

    Cons

    Lots of growing pains right now which has created some chaos and disorganization.

    Nuance Response

    Jul 10, 2018

    Thank you for your review. It's great to see you enjoy the people you work with, the benefits, and your work-life balance. With the recent CEO change there will be some shifting of the business... More


  10. "CDI Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CDI Consultant in Burlington, MA
    Current Employee - CDI Consultant in Burlington, MA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Nuance full-time (More than a year)

    Pros

    Excellent employees and great flexibility.

    Cons

    The job requires a lot of travel.

    Advice to Management

    Change the bonus compensation plan from issuing stock to just paying the bonus via check.


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