Nuance Reviews | Glassdoor

Nuance Reviews

Updated October 14, 2018
1,175 reviews

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3.2
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Nuance CEO Mark Benjamin
Mark Benjamin
67 Ratings

1,175 Employee Reviews

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Pros
Cons
  • "Work/life balance can be challenging at times" (in 47 reviews)

  • "Some deadlines were unreasonable and upper management would not realize how much how pressure they were applying on some teams" (in 42 reviews)

More Pros and Cons

  1. "Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Epic Consultant in Cleveland, OH
    Former Employee - Epic Consultant in Cleveland, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Nuance full-time (More than 3 years)

    Pros

    A great company to work with. They keep you busy and check on you to make sure your ok

    Cons

    None. Not since I’ve been working with them

    Advice to Management

    More educational classes to go along with ever changing innovation for the employees

    Nuance Response

    Sep 20, 2018

    Thank you for your feedback. It's great to hear you enjoyed your role and appreciate your insight on how we can improve.


  2. "Great people trying to turn the ship around"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Principal Software Engineer in Burlington, MA
    Current Employee - Principal Software Engineer in Burlington, MA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Nuance full-time (More than 10 years)

    Pros

    Excellent people and great technology.

    Cons

    Disorganized, not good for customers.

    Advice to Management

    Focus on customers.

  3. "Good Company in Chaos"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Legal Account Executive in New York, NY
    Former Employee - Legal Account Executive in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Nuance full-time (More than a year)

    Pros

    Great people. Decent product and services

    Cons

    Company under major upheaval and directionless

    Advice to Management

    Get you act together and rely on your people.

    Nuance Response

    Sep 26, 2018

    Thank you for your feedback. We’re sorry you felt you did not have a clear direction here in your role and hope you shared your feedback with your manager or HR prior to leaving.


  4. Helpful (2)

    "Ambiguous, no culture, abundance of red tape"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Quality Assurance in Agoura Hills, CA
    Former Employee - Software Quality Assurance in Agoura Hills, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Nuance full-time (More than a year)

    Pros

    Medical, Dental, Vision, 401k (partial matching).
    Employees worth keeping will be retained

    Cons

    Read the following understanding that I was at TouchCommerce Inc for 4 years prior to being bought out by Nuance for which I stayed 2 years.

    The company I worked for was bought out by Nuance. Prior to the buyout, the company was mid-sized, goal-centric, cultural, and had great career opportunity.

    Post buyout, the company became apart of a much larger corporation, Nuance. Goals, culture, and employee value were completely lacking resulting in employee dissatisfaction. There was a high turnover rate.

    New employees seemed to enjoy the atmosphere.

    Advice to Management

    Eliminate the disjointed communication. Show care for the individual rather than only looking at each division in terms of numbers.

    Provide growth opportunity and career paths. Provide divisions with a budget to show employee appreciation.

    Cut the red tape. Look to other companies and learn their process and turn around time on critical issues.

    Issues that are not critical to you does not negate the severity of the issue.

    Nuance Response

    Oct 15, 2018

    Thank you for your candid feedback. We are definitely going through a transition period but our new CEO has us focusing on many of the things that you have outlined- improved, transparent... More


  5. Helpful (1)

    "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Nuance full-time

    Pros

    - Great work environment with extremely talented people surrounding you
    - Good sales structure with a lucrative incentive trip for top performers
    - Technology is market leading and ever evolving

    Cons

    - Employee benefits are kind-of weak for a large company like Nuance
    - Internal processes can be complex and require solid organizational skills to manage

    Nuance Response

    Sep 13, 2018

    Thank you for your review on Nuance. We're glad to see you are enjoying your work environment, team around you, and department structure. Your comment on the technology is true and we look forward to... More


  6. "Sales"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Nuance full-time

    Pros

    Work from home and the benefits are good.

    Cons

    Toxic sales management with zero guidance or direction. Massive turnover in the sales force yearly.

    Advice to Management

    solicit feedback from your sales force.

    Nuance Response

    Sep 26, 2018

    Thank you for your feedback on Nuance. We’re glad you are enjoying the perks and benefits. We hope in the 2018 confidential employee survey that came out in June you were up front on the improvements... More


  7. Helpful (1)

    "Software Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Agoura Hills, CA
    Current Employee - Software Engineer in Agoura Hills, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Nuance full-time (Less than a year)

    Pros

    I've worked here for over a month so far:

    - Good work life balance.
    - Teammates are very welcoming and everyone likes to help each other out.
    - Great Benefits.
    - Training was good as well.

    Cons

    No cons so far. I'm really enjoying the work environment.

    Nuance Response

    Sep 13, 2018

    Thank you for your feedback on us. As a new employee with us we’re happy to hear how your experience is going so far. We’re glad overall you like it and appreciate the comment!

  8. "Unprofessional"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    Beauty property and laid back office.

    Cons

    Management is unprofessional and controlling. Unbearable started job searching after first week.


  9. "Product Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Senior Principal Product Manager in Sunnyvale, CA
    Former Employee - Senior Principal Product Manager in Sunnyvale, CA
    Neutral Outlook

    I worked at Nuance full-time (More than 5 years)

    Pros

    Nuance has good people, excellent technology, interesting problems to work on.

    Cons

    Nuance is burdened by history and product lines/code bases that require resources, preventing them from investing wholeheartedly in growth areas. They are (IMHO) overly deal-driven and less strategic than would be ideal. They have redundant products and codebases and difficulty converging them. They have under-invested in R&D relative to peers for a number of years, although they still have excellent technologies to build on.

    Advice to Management

    Be more decisive about investment; don't spread the peanut butter so thinly over the bread. Invest in R&D even if it means taking a hit in the stock price for a few quarters in order to have growth in the future.

    Nuance Response

    Sep 20, 2018

    Thank you for your feedback on Nuance. We appreciate your advice to management and with a new CEO in place, who started April 2018, he is taking a look at the organization holistically and making... More


  10. "."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Nuance full-time

    Pros

    Great team members and benefits.

    Cons

    Internal processes are a nightmare.

    Nuance Response

    Sep 20, 2018

    Thank you for your review on Nuance. We'd love to hear more on your specifics as it relates to internal process issues you are receiving. Please feel free to reach out to Brittney Lapointe to share... More


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