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Nuance Reviews

Updated Jun 18, 2021

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Found 2,275 of over 3K reviews

3.8
75%
Recommend to a Friend
91%
Approve of CEO
Nuance CEO Mark Benjamin
Mark Benjamin
340 Ratings
Pros
  • "Lots of work, lots of benefits, work from home(in 392 reviews)

  • "Manager concerned about your work/life balance for employees(in 130 reviews)

  • Cons
  • "Lacked Growth potential and work-life balance,(in 66 reviews)

  • "I heard later that Nuance fired all its California-based transcriptionists because that state instituted a higher minimum wage ((in 52 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Ratings by Demographics

    This rating reflects the overall rating of Nuance and is not affected by filters.

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    1. 5.0
      Current Employee, less than 1 year

      A1 Company that care for their employees!

      Jun 6, 2021 - Quality Documentation Specialist in Montgomery, AL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexibility, Benefits, Pay, Remote, Leadership

      Cons

      I do not have any cons about this job.

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    2. 4.0
      Current Employee, less than 1 year

      Do they provide laptops

      Jun 12, 2021 - Medical Transcriptonist in Los Angeles, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexible work from home good pay

      Cons

      Not very communicative. Hard getting a response

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    3. 2.0
      Current Employee, more than 1 year

      Steadily declining work environment

      May 11, 2021 - Clinical Service Desk Analyst in Boston, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Remote and work from home environment

      Cons

      New push from management to constantly create time sheets for everything from starting your day and logging in, to reading emails and reviewing teams messages. The focus has drastically shifted from great customer support to our clients to the need to maintain high metrics so staff are spread thin trying to support 10-15 healthcare systems daily. There is no Epic education or maintaining Epic knowledge initiatives or even a good way to gauge the agents Epic knowledge. What we have is a team of former Epic go live support contractors with little experience, who have access to multiple Epic clients production environment providing outdated and in many cases inaccurate advice to Physicians and Clinicians in Epic - and in some cases uncertified agents doing Epic build.

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      3 people found this review helpful
    4. 4.0
      Current Employee

      Good Tech Company

      May 24, 2021 - Corporate Medical Director in Washington, DC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Cutting Edge on Voice-Recognition and Artificial Intelligence. Great internal R&D and ongoing systems development staff

      Cons

      Believes Too Much in the power of IT and AI to increase productivity--- Does Not show a full appreciation for superiority human intelligence and how the limits of IT can actually hamper human productivity.

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    5. 5.0
      Current Employee

      Great place to work

      Jun 1, 2021 - Applications Consultant in Burlington, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I love my job. Lots of travel

      Cons

      There is a lot of travel and very little time at home.

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    6. 5.0
      Current Employee, less than 1 year

      Great Place to Work

      May 24, 2021 - Channel Development Manager in Boston, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great culture, business is moving, management supports you

      Cons

      Product updates a lot- can be a lot to grasp

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    7. 3.0
      Former Employee, more than 8 years

      Great technology

      Jun 13, 2021 - Senior Program Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Amazing technology and team members

      Cons

      Poor upper management ignoring work-life balance or giving credits for hard work

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    8. 4.0
      Current Employee, more than 5 years

      Great Benefits, Passionate People

      May 5, 2021 - Senior Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Benefits have been greatly enhanced over the last 1.5 years (mainly leave). Many employees have been around for a while and are very passionate about their work and helping customers.

      Cons

      Pay is all over the place, promotions are sometimes hard to come by.

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    9. 5.0
      Current Employee, more than 1 year

      Excellent

      May 21, 2021 - Principal Software Automation Engineer 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Excellent work environment, engaging team environment, pretty transparent management

      Cons

      HR hiring was good; otherwise sometimes hard to contact

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    10. 3.0
      Former Employee

      Overall review

      Jun 11, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Had a good manager to work for

      Cons

      Needed more communication across departments

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    Viewing 1 - 10 of 2,275 Reviews

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