Nuance Reviews | Glassdoor

Nuance Reviews

Updated August 3, 2017
167 reviews

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2.0
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Nuance Chairman and CEO Paul A. Ricci
Paul A. Ricci
108 Ratings

167 Employee Reviews

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Pros
Cons
  • In some positions, work/life balance can be impossible to achieve (in 43 reviews)

  • Upper management is looking to squeeze every dollar (in 40 reviews)

More Pros and Cons

  1. "HR position"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Nuance full-time

    Pros

    Good benefits and pay scale

    Cons

    Very bureaucratic, hard to get things done. Regular reductions in force. Not great job security


  2. "Tough Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Nuance full-time (Less than a year)

    Pros

    Good Pay, great learning opportunity

    Cons

    Class-ism, tough culture, disorganization at all levels

    Advice to Management

    Better organization and processes, clear company vision and culture

  3. "Not much good here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    I have been working at Nuance full-time

    Pros

    Work from home
    Pay is not great but decent

    Cons

    Extremely disorganized with no standard processes
    Communication across divisions is abysmal
    No transparency into career path or opportunities
    No feedback from management on performance
    Inadequate testing of software before providing it to clients

    Advice to Management

    Focus on improving internal processes and empowering your staff as opposed to going after that next big contract, and the next, etc


  4. Helpful (1)

    "Messy Patchwork Quilt of Acquisitions"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Nuance full-time (More than 3 years)

    Pros

    Some flexibility with scheduling hours and ability to telecommute.

    Cons

    Compensation does not keep up with constantly rising levels of workflow. Frequent acquisitions create a mess of disjointed employees and systems. Does not hire staff to maintain workload.

    Advice to Management

    Try actually growing and developing the existing employees instead of constantly acquiring new ones and frustrating them to the point of wanting to quit. Stop introducing all these new "programs" and "initiatives" just to check off a random goal that an overpaid consultant came up with. Actually listen to employees instead of analysts who propose new ways to waste our time.


  5. "Nuance needs better managment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Nuance full-time (More than 5 years)

    Pros

    Some positions can telecommute and there are perks to working from a corporate office.

    Cons

    Poor pay and benefits compared to competitors, hard to take time off, micromanaged to the degree it's hard to do your job, no encouragement to innovate or be creative, your feedback does not matter, management is severely out of touch with the customer and front line employees. Recognition comes in the form of free Nuance labeled polo shirts...

    Advice to Management

    The customer comes first, therefore the employees who manage to keep your customers coming back need better pay and packages. Offer more telecommuting opportunities, seek feedback from the front line before implementing dramatic changes that leave them apologizing to customers, and stop acting like you are doing employees a favor by keeping them. I constantly feel like I am at my employer's will and have no say in my job or pay. There is an overall feeling of fear in many of the teams in the healthcare division because the directors are overly aggressive, confrontational, and cut throat. Treat the employees like valued assets like you do the customers they support.


  6. Helpful (3)

    "Toxic culture of pressure and blame"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Nuance full-time

    Pros

    Industry leading technology, generous PTO policy

    Cons

    Regular layoffs that seemingly have no connection to the financial health of the company, so there is no sense of job security. No sense of project priorities because everything is presented as an emergency. There is no support for managed risk taking; you're either stuck in processes that are inefficient and don't work, or get publicly chastised and blamed if you try to do something differently and it doesn't work out perfectly. We get asked for feedback on corporate culture, but then get punished or ignored when we give it, and no action is taken.

    Advice to Management

    Empower employees to manage their own projects. Follow through with suggestions for improving the culture.


  7. Helpful (7)

    "Cross team communication is impossible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer in Seattle, WA
    Former Employee - Senior Software Engineer in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Nuance full-time (More than 3 years)

    Pros

    -Free breakfast
    -Generous work from home policy
    -QAs and PMs are easy to work with
    -Spacious desk space

    Cons

    -Management implicitly or explicitly pushes team to work 50+ hours a week
    -Software performance is on the back burner. The company focuses on to get features out, rather feathers with good quality
    -Production environment is not built in a way that you can test your software before it's available to customers
    -Cross team communication is SO DIFFICULT. You will never hear back unless you follow up 3-4 emails, and involve management. The team to be inquired is always so defensive, arrogant.
    -A guy from Engineering team once wrote a reply to one of my team mates with the following content:

    Please DO NOT send me emails to follow-up on forum posts. why?
    I DO NOT appreciate being hen-pecked
    I get notices from the forum software
    I HAVE OTHER WORK TO DO

    If you do this again, I will NEVER answer another question for you. Capisce?

  8. Helpful (1)

    "A place with no career growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Director
    Former Employee - Senior Director
    Doesn't Recommend
    Positive Outlook

    I worked at Nuance full-time (More than 5 years)

    Pros

    Growing company, one of the market leaders, adding new products to stay ahead, pays well.

    Cons

    No organic growth - all growth is through acquisition, means news product don't fit well with old products. Very little growth for employees as executives in companies acquired seem to fill senior positions then Nuance will lay-off excess after acquisitions - and repeat every 1-2 years.

    Advice to Management

    Focus on internal growth.

    Nuance Response

    May 18, 2017

    Thank you for your feedback. It is true that there have been times when the focus was more heavily weighted on acquisition growth. However in general there is a balance between organic growth and... More


  9. "Account Executive"

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    Current Employee - Account Executive in Rochester, MI
    Current Employee - Account Executive in Rochester, MI

    I have been working at Nuance full-time (More than 3 years)

    Pros

    Well established leader in the industry.

    Cons

    Dinosaur culture with minimal growth.

    Nuance Response

    Mar 27, 2017

    Thank you for your review, we appreciate the feedback. Our product suit makes us a leader in all of our business verticals. Thank you for mentioning that. In terms of the growth, sometimes growth can... More


  10. "Principal QA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Nuance part-time

    Pros

    Benefits are decent, people are friendly and helpful

    Cons

    not the leading edge company. Always lagging behind their competitors and people rarely ever get promoted up. Bonus are paid in stock so you always end up with less monetary value than what was initially given at the time of the bonus.


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