Nuance Reviews | Glassdoor

Nuance Reviews

Updated August 8, 2017
234 reviews

Filter

Filter


3.0
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Nuance Chairman and CEO Paul A. Ricci
Paul A. Ricci
108 Ratings

234 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
  • In some positions, work/life balance can be impossible to achieve (in 43 reviews)

  • Upper management is looking to squeeze every dollar (in 40 reviews)

More Pros and Cons

  1. Helpful (4)

    "Needs help at the C level, questionable IT practices."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Burlington, MA
    Current Employee - Anonymous Employee in Burlington, MA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Nuance full-time (More than 3 years)

    Pros

    Pay level good, benefits good, new offices, workers are professional and very talented. Many could excel tremendously both financially and achieve broadened application of skills elsewhere. Culture and values great at worker level.

    Cons

    Poor communication from upper management down. Rampant politics and in-fighting that clouds judgement and prevents the establishment of a clear strategic direction. Lack of accountability at higher management levels.

    Financial decisions regarding investments in technology refresh, advances and maintenance are puzzling.

    Seems to be toxicity in and between middle and upper management.

    Expectations set by upper management appear abusive towards workers in some cases, but is cleverly crafted to provide plausible deniability. Closer examination and analysis in the absence of fear is very enlightening.

    Decisions by upper management levels seldom consider the human elements when those decisions will impact workers -- comes across as a total disregard for the individual's time and is quite disrespectful. In some cases decisions stand in stark contrast to the work/life balance touted by management.

    Stock value is flat. Bonuses are awarded in stock and the stock value often tanks when options vest, yet have been taxed at higher value before vesting. Likely an unfortunate coincidence which works out in the wash, but value often does not match the original intended bonus percentage.

    Poorly, if at all, prepared for DR, Business Continuity, or Crisis Management. As a result the business is at substantial risk and this has been demonstrated recently during a malware/ransomware attack.

    BOD should be asking hard and serious questions as should investors with influence, regarding IT security practices, and who is accountable for the lack there of, and then take appropriate action up to an including dismissal.

    Questionable Information and IT Security Procedures, and/or lack thereof.

    Ask yourself this before considering joining Nuance. If an organization is hit by a virus/malware/ransomeware, such as Petya, a WannaCry variant, and the recommendation to patch with an update that was available and widely known of at least two months before the virus hit, who is accountable for leaving systems unprotected and vulnerable thus allowing a $2 Billion Dollar business to be taken to its knees in a matter of minutes? What about the lack of routine patching of user systems and servers within prod, dev and otherwise? Is it the CEO, CIO or CISO? It is not the individual contributors.

    The fact that a company would be hit by such an event is not a matter of bad luck that can be attributed to "it could happen to anyone". It is a matter of not being prepared -- all despite the international news, and the IT community in general, making the risks as well as the fix well known to the world well beforehand. The company is paying the price now and then some. Unfortunately customers have suffered as a result.

    Advice to Management

    BOD should take a hard look at the c-level to better understand how decisions at the c-level have impacted the organization.


  2. "OK place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Nuance full-time

    Pros

    Good people to work with. Fun technology.

    Cons

    Hard to get on board with what Upper management presents.

    Nuance Response

    Jul 31, 2017

    Thank you for your feedback. Upper management is working to ensure the vision and goals of the company are cascaded correctly and this has been a huge priority for the leadership team in 2017.

  3. "undecided"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - MLS
    Current Employee - MLS
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Nuance full-time (More than a year)

    Pros

    Insurance is a plus, sliding pay scale is a plus.

    Cons

    Management needs to communicate better.

    Advice to Management

    Communicate

    Nuance Response

    Jul 31, 2017

    Thank you for your response and the advice to management. In 2017, the leadership team has prioritized communication and hopefully you are starting to see a difference in this.


  4. "Overall okay company."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Nuance full-time (More than 3 years)

    Pros

    Flexible schedule. Good people. Promotes from within.

    Cons

    Extremely low annual increases along with below market value salary. Extremely high healthcare with outrageous deductibles.

    Advice to Management

    Stop being so cheap and take care of your employees financially.

    Nuance Response

    Jul 31, 2017

    Thank you for your feedback and advice to management.


  5. "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Burlington, MA
    Former Employee - Anonymous Employee in Burlington, MA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Nuance full-time

    Pros

    Friendly people, good benefits, technology leader in Speech Recognition.

    Cons

    Market getting saturated hence pressure for new sources of revenue, and uncertainty for employees, frequent layoffs adding to stress. Fragmented groups due to acquisitions of outside companies. Employee career development is not front and center as it should be.

    Advice to Management

    Meeting market expectations from inorganic growth such as frequent layoffs and M&A activity is not sustainable in the long run. Company needs to reinvent itself and needs new dynamic leadership at the top. Paul Ritchie has done a phenomenal job and the hope is he and the board will pick someone who will take the company to the next level. Please choose carefully. Please do not be flippant with privacy of audio streams from people's phones. ENSURE that NOONE has access to this data with iron clad assurances. You don't want this to bite you at a later, inconvenient time.


  6. "Senior Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager in Burlington, MA
    Former Employee - Senior Manager in Burlington, MA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Nuance full-time (More than 10 years)

    Pros

    Strong engineering talent
    Interesting Technology
    Chance to work on products that make a difference
    Up through VP level, does a good job promoting from within

    Cons

    Culture varies wildly between divisions
    Does a poor job of merging cultures from acquisitions
    Too much top down control, too little autonomy at Director / VP level
    Talent retention not a priority

    Advice to Management

    Do more to retain top performers, and move between verticals as business needs shift
    Drop questionable lines of business, rather than underinvesting, and letting them die on the vine.


  7. Helpful (2)

    "Not run like a software company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Burlington, MA
    Former Employee - Anonymous Employee in Burlington, MA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Nuance full-time (More than 5 years)

    Pros

    Nuance offers better than average pay

    Cons

    Too much focus on costs and margins. No focus on growth other than acquisition. Hostile culture at the top of the company.

    Advice to Management

    Break up the company. Get rich of Paul R.

  8. Helpful (1)

    "Good work experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Finance in Burlington, MA
    Current Employee - Finance in Burlington, MA
    Recommends
    Approves of CEO

    I have been working at Nuance full-time (More than 3 years)

    Pros

    There are a lot of good people at the company. You learn a lot in a short amount of time. If you like a fast paced environment, this is the place for you.

    Cons

    There is never any downtime and work/life balance can be challenging.


  9. "Quality Assurance - Documentation / Linguistic Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor
    Former Contractor - Anonymous Contractor
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Nuance as a contractor (More than 3 years)

    Pros

    - Good middle management; I loved and respected my bosses
    - For the most part, great coworkers who are supportive and highly intelligent
    - Ability to work from home
    - Ability to self-direct work priorities when working on multiple jobs and products
    - Good communication within my own departments
    - Tools used for QA are state of the art

    Cons

    - Was hired for three months' duration. Ended up being there three years but being shuttled back and forth between groups with little or no warning. Had to find out every quarter whether I was going to continue to be working there or not, very mentally stressing.
    - We were lied to when we asked what the visitors from Pune India were doing there in 2015. It ends up that they took the QA jobs that we were told were not going to them (offshoring is evident, lack of wanting to retain perfectly good employees in NA very visible).
    - Was asked to work several different jobs for different groups at the same time for multiple releases, with no overtime pay and no hope of a raise. After a year I stopped caring so much.
    - Was offered one hourly rate to start which then was reduced with my shift to another group. For exactly the same job.
    - No possibility of being hired full-time, even if you apply.
    - All contracted employees let go in three waves due to Nuance not adhering to work regulations.
    - CEO doesn't have a clue as to who is doing a good job in Development and Support. Sales gets all the praise, the rest get little or no recognition.

    Advice to Management

    Please get another CEO. Value the people who are working for you. Retain the good people you have hired!!


  10. Helpful (2)

    "Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Remote, OR
    Former Employee - Account Manager in Remote, OR
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Nuance (More than 5 years)

    Pros

    Excellent compensation package. Company is very sales oriented. Sales Management happy to reward their team.

    Cons

    Very hierarchical in nature. Management does not add value in the selling process.

    Advice to Management

    Take more of a team selling approach. Add more value in the sales cycle.


Showing 234 of 999 reviews
Reset Filters