Nuance Transcription Services Reviews | Glassdoor

Nuance Transcription Services Reviews

Updated August 16, 2017
378 reviews

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1.8
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378 Employee Reviews

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Pros
  • Good work life balance and work from home option available (in 169 reviews)

  • Work from home and paid on time (in 8 reviews)

Cons
  • You may get a great way or you may get minimum wage (in 32 reviews)

  • Low pay for demanding work; unfair QA; docking of pay for minor mistakes (in 24 reviews)

More Pros and Cons

  1. "Good, but not great, work environment in tough industry"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Operations Manager
    Former Employee - Client Operations Manager
    Recommends
    Neutral Outlook

    I worked at Nuance Transcription Services full-time (Less than a year)

    Pros

    - Excellent coworkers
    - Internal job opportunities if you know where to look
    - Work from home availability

    Cons

    - Career growth is up to you, not guided by superior manager
    - For a Healthcare service provider, strong focus on revenue and cost

    Advice to Management

    Invest in the growth of your employees. Help develop their ideas into new processes or workflow across the business division.


  2. "Medical Transcriptionist"

    StarStarStarStarStar
    Former Employee - Medical Transcriptionist in Providence, RI
    Former Employee - Medical Transcriptionist in Providence, RI

    I worked at Nuance Transcription Services full-time (More than 10 years)

    Pros

    I was able to work at home full time. Great platform to work on.

    Cons

    Medical transcription work seems to be petering out.

    Advice to Management

    Hire former transcriptionist if they are still needed.

  3. Helpful (3)

    "Stay-at-home MLS/Editor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - MLS/Editor in Burlington, MA
    Current Employee - MLS/Editor in Burlington, MA
    Doesn't Recommend
    Negative Outlook

    I have been working at Nuance Transcription Services full-time (More than 5 years)

    Pros

    Working at home is great.

    Cons

    Poor compensation, poor management, company is shady - especially in light of recent cyber attack. I'm stuck, but I wouldn't recommended this company to anybody for anything.

    Advice to Management

    Get your act together.


  4. "Medical Language Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - MLS in Remote, OR
    Current Employee - MLS in Remote, OR

    I have been working at Nuance Transcription Services full-time (More than 10 years)

    Pros

    Very happy with my experience at Nuance. I have a great manager, good work flow, decent pay rate. I have not experienced any of the negative things others post about Nuance.

    Cons

    The reviews by other people who work here. I think it varies depending on work flow, the accounts assigned, the managers. Each person's experience will be a little different.


  5. Helpful (2)

    "Disheartening"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - MLS
    Former Employee - MLS
    Neutral Outlook
    No opinion of CEO

    I worked at Nuance Transcription Services (More than a year)

    Pros

    Working from home and understanding direct supervisors; there aren't others that come to mind, although Glass Door seems to think there MUST be.

    Cons

    Inability to easily determine a specific contact at the company who could actually DO something to address concerns rather than just "hear me".

    Advice to Management

    Start BELIEVING your rhetoric about how a quality MLS is a valuable member of the patient care team and not just an "expense".


  6. "MLS"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - MLS
    Current Employee - MLS
    Recommends
    Neutral Outlook

    I have been working at Nuance Transcription Services part-time

    Pros

    Great OM, friendly POCs, plenty of work.

    Cons

    Outsource work outside of the US. IT staff appears to be in India, very hard to understand ESL accent.

    Advice to Management

    Teamwork.


  7. Helpful (5)

    "Sad but loved job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Workflow in Los Angeles, CA
    Former Employee - Workflow in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook

    I worked at Nuance Transcription Services full-time (More than 5 years)

    Pros

    Good pay, pleasant coworkers for the most part.

    Cons

    Management very lacking in people skills. Refusal to honor doctor's excuses and putting employees on PAP. Backstabbing when you refuse to switch schedules so someone else can have your spot. Lacking communication, taking days or weeks to get answers to emails. Scheduled for work assignments during meal breaks. Being constantly asked to cover for someone but other members of team not asked and/or refusing. Being interrupted by management while working for something that could have been in a team email, then being written up for same (other team mates this not done to).

    Advice to Management

    Learn how to manage and not just ladder climb. I would have stayed had I been able to switch to a separate team and supervisor/s. Threatening staff does not work.

  8. Helpful (9)

    "RUN - ALL THE POOR REVIEWS ARE SPOT ON."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - MLS in New York, NY
    Current Employee - MLS in New York, NY
    Doesn't Recommend
    Negative Outlook

    I have been working at Nuance Transcription Services full-time (More than 5 years)

    Pros

    There used to be ONLY ONE and that was pay was on time. Now there isn't even that. They own their MLS promised bonuses and incentives for bailing them out of the recent cyber attack mess. Their only response thus far is "We Blew it, we really blew it." SHAME ON YOU.

    Cons

    That could take hours to list them all. Poor management, poor management. Did I mention poor management? You get the picture. Unethical, lack of integrity are traits that will make you go far with this company. Hard work, loyalty mean nothing.

    Advice to Management

    Really, how do you sleep at night??


  9. Helpful (3)

    "MLS"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - MLS
    Current Employee - MLS
    Doesn't Recommend
    Neutral Outlook

    I have been working at Nuance Transcription Services full-time (More than 3 years)

    Pros

    Good benefits and pay.
    PTO is available.

    Cons

    Not good communication.
    Run out of work a lot.
    The PTO is a joke. You get it in quarterly increments, but have to use it or lose it by the end of the year or cash out. However, if I want to take a vacation in the beginning of the year, like February, to somewhere warm, it won't happen, as I can't get enough PTO for then. We used to be able to accrue it per pay period and carry it over, but not anymore.

    Advice to Management

    It would be nice to get more feedback on our work, not just get told you are under 99% and get written up.
    Go back to the PTO accrual and carry over like it used to be.


  10. Helpful (3)

    "Avoid if possible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - MLS
    Current Employee - MLS
    Doesn't Recommend

    I have been working at Nuance Transcription Services full-time

    Pros

    Work from home, PTO, medical dental available.

    Cons

    Little flexibility. QA very punitive and every line you type or edit is valued less if you've sent "too many" reports for review, even though patient safety is supposedly highest priority. Vacation accrual policy means no possibility of vacation in the first quarter. Constant feeling that every new policy is just another way to pay you less. Latest fiasco with cyber attack - incentives promised IN WRITING multiple times not honoured due to "miscommunication."


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