Nuance Transcription Services Reviews | Glassdoor

Nuance Transcription Services Reviews

Updated October 28, 2018
490 reviews

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1.9
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Nuance Transcription Services Chairman and CEO Paul Ricci
Paul Ricci
39 Ratings

490 Employee Reviews

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Pros
  • "Good work life balance and work from home option available" (in 215 reviews)

  • "The only pro is being paid on time" (in 10 reviews)

Cons
  • "Pay is based on these things so you wind up at minimum wage" (in 37 reviews)

  • "Low pay for demanding work; unfair QA; docking of pay for minor mistakes" (in 28 reviews)

More Pros and Cons

  1. Helpful (8)

    "Never again"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Nuance Transcription Services full-time

    Pros

    Worked from home and set own flexible hours

    Cons

    Work was outsourced and little to no work left. Pay cut as "dragon" could do the work - NOT.

    Advice to Management

    Quit filling your own pockets and think about those employees who got the company where they are. Older and more experienced are in fact wiser than the young ones.


  2. Helpful (1)

    "Nice place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Administrative Assistant in Melbourne, FL
    Former Employee - Administrative Assistant in Melbourne, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Nuance Transcription Services full-time (More than 5 years)

    Pros

    Great staff easy to work with

    Cons

    Lots of changes are happening

  3. Helpful (2)

    "Transcriptionist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Nuance Transcription Services part-time

    Pros

    The ability to work from home

    Cons

    Dying position with work being off-shored, lack of work, layoffs.


  4. Helpful (1)

    "Medical Language Specialist"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Nuance Transcription Services full-time

    Pros

    I enjoyed having a job.

    Cons

    When I was hired to receive a specific cpl rate which was reasonable compared to other companies, but they neglected to inform me that they were in the process of changing how the company issues compensation for transcription/editing work. When they did, in order for you to understand how it is calculated, you basically had to be trained in the new compensation technique as the layperson had no idea how their compensation was being calculated, and I ended making way less than was expected when I was hired. When this new system was put in place and I saw how much less I was making, I was way less motivated to work. Additionally, there were too many programs we had to access to perform given functions, it was tiresome.

    Advice to Management

    Although the client is a priority, Nuance needs to become more employee-centric as their practices do not have their employees interest at heart or in mind. Happy employees will perform their best for their employer which in turn results in highly satisfied clients.


  5. "good ride"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Nuance Transcription Services full-time

    Pros

    it was ok while it lasted

    Cons

    no notice just a phone call to let go


  6. "overall companny"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    I was able to work from home

    Cons

    very hard to communicate with anyone in the company

    Advice to Management

    Not a very good company to work for


  7. Helpful (5)

    "Medical Language Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Medical Language Specialist in Cedar Rapids, IA
    Former Employee - Medical Language Specialist in Cedar Rapids, IA
    Doesn't Recommend
    Disapproves of CEO

    I worked at Nuance Transcription Services full-time (More than a year)

    Pros

    I "used to" love transcribing and took pride in my work and in doing a good job, but that was back when I worked at a large hospital. Our transcription dept was closed down and we were laid off, and everything outsourced to Nuance. Promises were made and it sounded like a good transition, to work for this company. Wrong.

    Cons

    I worked for Nuance for 1-1/2 yrs, many years ago. I came here to look out of curiosity and read the first five pages of reviews. OMGosh.... nothing, absolutely nothing has changed. It was horrible then, and it sounds like it is still horrible! Everything I read in the first 5 pages of reviews was hitting the nail on the head. Every.single.thing. Lying, broken promises, cutting your pay in every way they could, outsourced work to India, etc, etc. A very sad situation, as I said above I used to love transcribing and took pride in my job. This company is the worst. The absolute worst.

  8. Helpful (4)

    "Multiple - MT/MLS/QA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - MLS/QA in Allentown, PA
    Former Employee - MLS/QA in Allentown, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Nuance Transcription Services part-time (More than 8 years)

    Pros

    Able to work from home. Work schedule around my life schedule.

    Cons

    The company is corrupt; lies to their clients about where their work is being done, takeovers of companies, then not following through regarding salaries and benefits. Upper management levels feign ignorance .

    Advice to Management

    Paul Ricci should be put tried and convicted for all his shady business practices.


  9. Helpful (3)

    "Worst company I've ever worked for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Medical Language Specialist in Boise, ID
    Current Employee - Medical Language Specialist in Boise, ID
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Nuance Transcription Services part-time (More than 3 years)

    Pros

    Work from home, that's it

    Cons

    They don't care about their employees

    Advice to Management

    They're just minions and do what they're told to cover their own butts


  10. Helpful (6)

    "Company is a big fish swallowing up the little fish in several industries"

    StarStarStarStarStar
    Former Employee - Quality Assurance Specialist in Atlanta, GA
    Former Employee - Quality Assurance Specialist in Atlanta, GA

    I worked at Nuance Transcription Services full-time (More than 10 years)

    Pros

    I tried really hard but I can't think of anything good to say.

    Cons

    Management never met with employees unless there was a negative reason most of the time. I became an employee of this company through acquisition and not because I wanted to be. The upper management kept changing their quality standards until I couldn't keep up and they terminated my employment. Management needs to learn how to treat the employees like employees and not slaves.


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