Nuance Transcription Services Reviews | Glassdoor

Nuance Transcription Services Reviews

Updated February 22, 2017
317 reviews

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317 Employee Reviews

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Pros
  • Work from home was great with Nuance with good hours and good benefits (in 139 reviews)

  • Work from home and paid on time (in 11 reviews)

Cons
  • The pay falls below minimum wage (in 29 reviews)

  • Low pay, switches off accts by supervisors with little to no notice (in 22 reviews)

More Pros and Cons

  1. Helpful (5)

    "Horrible hours and lousy pay!!!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - MLS
    Former Employee - MLS
    Doesn't Recommend
    Negative Outlook

    I worked at Nuance Transcription Services full-time (More than 3 years)

    Pros

    If you are fortunate enough to get a decent team leader, then you can sometimes arrange for PTO time without difficulty.

    Cons

    Like working in a modern day sweat shop!! Nonliving wage, and pay decreases each week with their strange metric calculations. MLS are penalized for physician mistakes, but the physicians get away with anything and everything!! Unattainable productivity expectations and absolutely no chance for advancement! Avoid at all costs!!

    Advice to Management

    Value your MLS and pay them what they deserve!!! A solid base pay of at least 25-30K would be appropriate, but will never happen because of the greedy middle and upper management.


  2. "Company Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Production Operations Center Shift Supervisor in Remote, OR
    Former Employee - Production Operations Center Shift Supervisor in Remote, OR
    Recommends
    Positive Outlook

    I worked at Nuance Transcription Services full-time (More than 5 years)

    Pros

    Outstanding leadership and support, opportunity for growth

    Cons

    Compartmentalized with limited shared information at times


  3. "Transcription"

    Star Star Star Star Star
    Former Employee - Transcriptionist in Albany, NY
    Former Employee - Transcriptionist in Albany, NY

    I worked at Nuance Transcription Services (More than 8 years)

    Pros

    Position was a remote job.

    Cons

    Very low work at times.


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  5. "I love working for Nuance"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Operations Manager
    Current Employee - Client Operations Manager
    Recommends
    Positive Outlook

    I have been working at Nuance Transcription Services (More than 5 years)

    Pros

    I currently work for Nuance. I have absolutely no plans of ever leaving. My management team is awesome and caring. There are always career opportunities available and compensation is great. Overall, a great company to work for!

    Cons

    I personally have no cons.


  6. Helpful (2)

    "Medical transcription"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Medical Transcriptionist
    Former Employee - Medical Transcriptionist
    Doesn't Recommend
    Negative Outlook

    I worked at Nuance Transcription Services (More than a year)

    Pros

    The pay was on time.

    Cons

    QA nitpicky, punitive, no breaks, run out of work, too many accounts getting sent overseas.

    Advice to Management

    Don't offshore work and keep work in the country.


  7. Helpful (3)

    "Such a shame"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Director in Plano, TX
    Former Employee - Sales Director in Plano, TX
    Doesn't Recommend
    Neutral Outlook

    I worked at Nuance Transcription Services full-time (More than a year)

    Pros

    The only pro to working for Nuance is the ability to work remotely, but then again, this type of work is typically done in this fashion for almost all employers at this point.

    Cons

    Once they purchased our company, they cut wages for their highest earners/producers 30% off the top. They then set about making bonuses much more difficult to earn, cut our benefits, even refused to pay time and a half for OT (time and a quarter only). In order to have any holiday off, vacation time must be used.

    Advice to Management

    Our medical records, their accuracy and quality, are being forever diminished by your unwillingness to pay for commiserate accuracy and quality in an employee. The stress became unbearable, and after 14 years i was forced to quit a job I loved and excelled at. In the end, I was forced to take a second job to support my family and delivered pizza for Domino's. The saddest part of this story is that I made just as much doing that as working for you.


  8. Helpful (4)

    "States it is a "nationwide" company, but it's not!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Nuance Transcription Services full-time

    Pros

    The best thing in my experience at Nuance was that I had an awesome team leader.

    Cons

    The worst thing is the company cares only for their own bottom dollar - not providing fair and gainful employment for all US employees as they completely terminated their California work force.


  9. Helpful (6)

    "Don't do it... If your current company is absorbed by Nuance, it's better to get unemployment than to work for them."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Medical Transcriptionist
    Former Employee - Medical Transcriptionist
    Doesn't Recommend
    Negative Outlook

    I worked at Nuance Transcription Services full-time (More than a year)

    Pros

    I had a wonderful manager who was very sympathetic whenever the "big dogs" would do inhumane things to the team.

    Cons

    Everything else. They would implement a bonus system and as soon as everyone started getting the bonuses, they would make up a reason to reduce your pay. The final straw was when they just said "you are typing on a platform that is easier than everybody else's, so we are taking 12% of your income. You should have heard the profanities being shouted on that conference call. Oh, and usually right before Christmas they would send out an email about how your pay was being decreased - for whatever reason they felt like using. I would rather be homeless and making no money at all than to work for this company.

    Advice to Management

    Just go offshore already and see what happens to this industry. I hope that your giant ship sinks...


  10. Helpful (6)

    "Beware"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Manager
    Former Employee - Operations Manager
    Doesn't Recommend
    Negative Outlook

    I worked at Nuance Transcription Services full-time (More than 5 years)

    Pros

    I have made some very good friends here

    Cons

    Everything else. Please beware of glowing reviews. The company has asked managers to write good reviews here in exchange for being in a raffle! They know exactly how bad their ratings are and why.

    Advice to Management

    Leave before they fire the rest of you. All accounts are going 100% offshore.


  11. Helpful (1)

    "Medical Language Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Beaumont, TX
    Former Employee - Anonymous Employee in Beaumont, TX
    Recommends
    Positive Outlook

    I worked at Nuance Transcription Services full-time (More than a year)

    Pros

    Good variety of accounts and dictators.

    Cons

    Sometimes a low work volume.

    Advice to Management

    Higher pay for difficult reports.



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