Nuance Employee Reviews about "low pay"
79% would recommend to a friend
(402 total reviews)
90% approve of CEO
Found 402 of over 3K reviews
Updated Nov 29, 2023
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Excerpts from user reviews, not authored by Glassdoor
- "Flexible: work from home one day per week" (in 235 reviews)
- "Good benefits and programs to help employess" (in 181 reviews)
- "The people selected make all the difference and the people I work with are great." (in 170 reviews)
- "Good work life balance and work from home option available." (in 140 reviews)
- "Good Salary and perks." (in 89 reviews)
- "stop pressure to meet their production/lines per hour and accuracy requirements for such low pay was really stressing me out!" (in 162 reviews)
- "Poor Management and slow in improving processes." (in 142 reviews)
- "Everything is bad about the company even the managers will tell you the same thing that don't join if you want a carrier growth." (in 71 reviews)
- "Completely indiscriminate and annual layoffs." (in 46 reviews)
- "Upper management is extremely aloof and cold to employees." (in 37 reviews)
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Reviews about "low pay"Return to all Reviews
- 2.0Mar 20, 2018Medical Language SpecialistCurrent Employee, more than 10 years
Having the ability to work from home is probably the only pro. I am blessed to have a terrific manager, though I am aware that for some Nuance employees this is not the case -- so this is also a pro for me, but not a given with Nuance employment.
1) Pay is horrible and remarkably less than what any transcriptionist is accustomed to making -- and unless you are able to achieve 99% accuracy, you will make even less than horrible reimbursement. For me average hourly is about $12.50/hour -- less if you make even 1 mistake that is considered as critical according to Nuance standards. Having 1 mistake made during 1 day of work affect your ENTIRE week's reimbursement level is the ABSOLUTE BIGGEST 'con' in my opinion. I agree with checks and balances as well as being penalized for a critical mistake -- this serves as a deterrent and forces us all to be more cautious, careful and meticulous about our work, which is important --- but seriously reducing an entire week's salary is an extreme in my opinion. I know of no other workplace that penalizes its employees this harshly. 2) The amount of work seems to be a struggle fairly frequently. I have 1 primary account and 4 secondaries and still find myself OOW (out of work) often. You can't make money (even a little bit), if you have no work to do. Fortunately, I only have to 'find' work to fill 4 hours and not 8 hours daily.11
- 1.0Sep 14, 2017Medical Language SpecialistFormer Employee, more than 5 yearsBurlington, MA
No pros to be entered.
Demeaning, condescending, overrated. Terrible company, always running out of work due to over hiring and make their employees feel like dirt. QA nitpicks and changes their minds constantly. Also the pay grid was constantly changing making it harder and harder to earn bonuses or incentive pay. The absolute worst company I ever was a part of. I am ashamed to say I worked for them.5
- 1.0Feb 18, 2014Anonymous EmployeeFormer Employee, more than 1 year
Honestly, on another review of this company I had put "work at home" but the trade off and disrespect is not worth it.
I worked for NTS for two years. I have done transcription in doctors offices, specialty groups radiology offices -- a whole gamut of medical transcription and billing for over 40 years. My pay was climbing every year except for the two years that I worked at NTS. When my husband and I crunched the numbers we realized that my combined Social Security (early retirement) and a small pension is more than I ever made at NTS, I was done with the whole silly game. I recently found a payroll slip from the 1970s. With Nuance I've been making that little again. In the two years that I was there, I never did figure out how I was paid. It's the most devilish, evil system ever devised, meant to take money away from you. The supervisors have no respect for us. I probably should have reported my immediate supervisor for some inappropriate conversations that she lapsed into, out of the friggin blue, regarding religion, (unknowingly denigrating mine) and an off-the-wall political comment during an election year (again nothing to do with our conversation). She was careless and very strange. The supervisors say 'please reach out' to us' with any questions, but the problem is they are never available as their instant messenger is always flagged 'do not disturb'. They never answer back in a timely Fashion except for the time I sent in my resignation! Boy that was a quick response! You know, when time is money (mine) and you work remotely and not able to network with peers, you really need the supervisors to be right there when you need them. Alas, my immediate supervisor did not know anything about the platform or transcription. As far as culture and values, from what I know of Indian culture, females are really not regarded highly and, remember, transcription is mainly historically female career. I think there is a culture of disrespect to us and our profession. One of their reps said they wanted to be number 1 and corner the market of the conglomerate transcription industrial machine and they are voraciously eating up their competition, but they are not savvy enough to keep up with it. I really think they're going to fall apart. I hope the community hospitals, medical centers, and medical offices dump this outsource system and bring back their Transcriptionists from within their community. There's nothing like being being a member of a community and and participating and living it. 'Global' anything is soulless and disconnected.8
- 1.0Feb 16, 2017EditorCurrent Employee, more than 1 year
The managers that I work closely with are professional and treat all with respect with the type of job that we do.
Not enough work to go around on a production pay scale. Run out of work during 8 hour day. Pay is not great when you are use to making double of what you make now.1
- 5.0Aug 11, 2018Medical ScribeCurrent Employee, less than 1 year
-Thorough training -Excellent support from leaders/managers -Work whenever I have the time, with reasonable deadlines -Stay at home with the kids -Opportunities to move up within the company -Excellent community- even when you don't work together in person -I can move and keep my job -Can work even if I am out of town
-The pay isn't excellent- but when I factor in the amount of $$ I save on childcare and not having to commute any longer- it's fairly reasonable. -Overtime is discouraged -The initial training process takes MUCH longer than the amount of time they pay you forNuance Response6y
- 1.0Mar 13, 2016Quality ControlFormer Employee, less than 1 yearRancho Cucamonga, CA
Fills the void of "on the way to somewhere else." State of the art technology. Excellent mentoring program. Telecommuting makes "have life/can travel" possible. One still must work, but one is not tied to a single physical location to perform it so long as a secured/trusted Internet is available.
Professionally in 35+ years with some world-class medical centers I had never encountered such absentee/unavailable management. I would like to believe my experience was a fluke. The pay is very low for the fund of knowledge and skill sets required as an MT/MLS/HDS. While not 'hands-on' providers, what is in the record paints the picture for the provider to render the best healthcare possible to the patient. Every MT/MLS/HDS needs to take ownership of their knowledge and skill sets and then settle for no less than fair compensation on that part of the healthcare provision. Most MT/MLS/HDS positions industry-wide have dropped to very low compensation from solid earnings and rightful respect of knowledge with piecemeal/sweatshop wages of pennies per line payment since the advent of speech recognition technology. That technology still needs the human editor with broad and high fund of knowledge to correct the words, spelling, sentence structure, and grammar because state of the art is still only artificially intelligent and human lives depend upon what is in the record. On the fringes perhaps but nonetheless MT/MLS/HDS are a VITAL part of the healthcare provision team and need to be respected as such.7
- 1.0May 12, 2019Medical TranscriptionistFormer Employee, less than 1 yearMinneapolis, MN
No pros that I can't think of. Even if you have to work at home, I'm sure you could find a better company.
They are greedy and count off for minor mistakes just to get your pay down to minimum wage. Believe me, if you don't have any mistakes, they will find some supposedly mistakes. They should be ashamed of themselves. Also, if you are a good producer, they will slow the work down and claim that they don't have any work available. Either way, a person can't make more than minimum wage.6
- 2.0Nov 29, 2017Anonymous EmployeeFormer Employee, less than 1 year
* Work at home * Pay is fair ~ IN SOME CASES * Peers are honest * Applications are great * Customers are amazing * Pay on time every other week.
* Communication lack between departments * Commission payment structure is hard to understand and exactly pay is always inaccurate every month * Management is email happy, to many email's, pick up the phone and have a team meeting. * Applications are not interfaced * SFDC is not accurate on accounts * Managers seem to only care about how much you sold each month, not how you got there. * Change over in Management happens often *Co-workers not happy with Management - Peers complain often * You work 50-60 hours a week * Family is 2nd, Business is 1st. * IT and AR are out of India and when you need help, the communication barrier of trying to understand them is difficult. If you are in the USA, India is hours ahead so when you need them, they are sleeping. Try at 2:00 AM Central time, you may get them live. IT TAT is slow. Half are new so plan on being on the phone for over an hour for them to help. * No incentive to stay, they dangle the carrot........Pay you enough to stay, not enough to grow internal or with helping your family. * Bonus by Stock........Stock is low.......4
- 1.0Oct 8, 2014Medical TranscriptionistFormer Employee, less than 1 year
They have direct deposit.
Did not pay shift differential as promised; would not adjust assigned work types; refused interdepartmental transfer. More like a daycare than a business. Software is horrible; 'light editing' actually requires extensive revision but pays at the editing half-rate. Burden of quality falls directly on the MLS; bad audio counts against promised bonus opportunities.12
- 4.0Sep 28, 2021Quality Documentation SpecialistCurrent Employee, more than 1 yearIndianapolis, IN
I did not have to waste money on gas and it was all within the comfortability of my own home.
The pay could have been better considering how much hard work we put it for the physicians.