Nuance Employee Reviews about "work from home"

Cons

Distributed teams is sometime hard work with due to timezones but it's not a big deal

Cons

Can’t speak to the company as a whole but on the enterprise division it was a very negative environment with constant layoffs and reorgs. Senior management was horrible, they would constantly publicly give direction but then privately not support those decisions and cause confusion. Ideas chosen where given to the loudest not the best ideas. The CEO was brought in specifically to streamline the company for a sale and in doing so drove all the long timers with all the knowledge out. Very few people with knowledge of how the product works are left. Hodge podge of technology from various acquisitions.

Cons

Work was outsourced and little to no work left. Pay cut as "dragon" could do the work - NOT.

Cons

Your work experience is not taken into consideration. So, if you are just starting out, this could very well be the place for you. But if you have years of experience, you will be making the same amount per line as someone fresh out of school. They even admit that to make a decent wage you need to make the incentives. One incentive is producing more lines that required in a given period. This seems to me to be possible to achieve except they make no adjustment for part time employees. And actually the incentive itself is not that great. The second incentive is based on quality score of 99.5% accuracy given every quarter. Very difficult to achieve due to points taken off for minor errors and the fact that people reviewing your work are not always right (what sounds like one number may sound like another number to someone else in a difficult speaker, etc). The company needs to remember that our work is based greatly on how good of a speaker we are editingtyping for and consideration should be given for difficult speakers, of which there are many. The company makes promises to the client for turn-around-times that are difficult to keep, hence, harassing the employees to meet these TATs. Take a look at their hierarchy pyramid. The people who actually produce the work are at the bottom and get the less pay by far. Way too many supervisors with supervisors with managers with managers, and so on and so on.

Cons

This company is constantly trying to find ways to take away from their employees. From barely paying a living wage on regular transcription, then transitioning to voice recognition at half the pay, to taking away our decent health insurance and replacing it with a bare bones policy that covers NOTHING and costs 4x as much! I do NOT recommend anyone to work for this company! They sell you on all these wonderful opportunities, but you don't find out until later that they overhire grossly so there is not enough work available to allow you to hit your minimum lines. Of course they don't pay for waiting time -- you have to be available during your shift time whether there is work or not, but if you don't have enough work during your shift, you're expected to "flex" your hires to get your lines at other times. They promise a generous bonus program, but their expectations of quality are inhuman and their Quality Assurance is so nitpicky that it is impossible to earn the bonus.

Cons

It’s a professional and important job, and in my opinion you’re not paid enough for what you’re responsible for. Might be more worth it for people living in cheaper areas.

Cons

The different divisions within healthcare work in silos, so it is not integrated resulting in lack of clear direction and obtainable goals. They maintained all positions as promised but we were never fully integrated so it was challenging from the client satisfaction perspective.

Cons

Managment wasn't the best and Pay was pretty low.