Nutrisystem Reviews | Glassdoor

Nutrisystem Reviews

Updated February 23, 2017
42 reviews

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Dawn M. Zier
16 Ratings

42 Employee Reviews

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Pros
  • I have met some really great people during my (almost) 3 years here (in 7 reviews)

  • I have also found it very refreshing to realize that this level of hard work is seen from the top down (in 7 reviews)

Cons
  • Would love to have more advancement outside of the call center (in 11 reviews)

  • Customer service calls on the sales line impacts conversion and makes that monthly goal unreasonable (in 8 reviews)

More Pros and Cons

  1. "Revolving Door"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Nutrisystem full-time

    Pros

    Pay was okay. Most of the employees were nice.

    Cons

    HR is not helpful in cases of sexual harassment. HR and mgmt do not take disability seriously.

    Advice to Management

    Be more willing to work with people.

    Nutrisystem Response

    Feb 24, 2017

    We’re sorry to hear that you may have had a negative experience here at Nutrisystem. Please be aware that whenever a claim of harassment is bought to the attention of the HR department, HR ... More


  2. "This company is really SUCK"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Fort Washington, PA
    Current Employee - Anonymous Employee in Fort Washington, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Nutrisystem full-time

    Pros

    There is nothing good about this company. it is position environment.

    Cons

    The Fort Washington, PA office is really not a place to work for.

    Nutrisystem Response

    Dec 29, 2016 – HR Director

    While I appreciate the feedback, this review offers no factual information to substantiate its claims. If this person is a current employee, I would encourage them to speak to their manager or a ... More


  3. "Don't Get Sick"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retention Specialist in Fort Washington, PA
    Former Employee - Retention Specialist in Fort Washington, PA
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Nutrisystem full-time

    Pros

    The pay was competitive and the management was so disjointed, you could do pretty much anything you wanted.

    Cons

    I got very sick and needed to have my schedule altered at the request of my doctor due to my disability. They told me they could not accommodate the switch even though there was a shift switch available. They then tried to fire me because of my disability.

    Advice to Management

    Take better care of the call center folk. They're the ones who fund your fat paychecks. Try living a day in their shoes.

    Nutrisystem Response

    Oct 31, 2016 – HR Director

    Thank you for your review and I am sorry to hear of your circumstances. I am not aware of your particular situation; however, I can assure you that we make every effort to accommodate schedule ... More


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  5. "I don't know where all these good reviews are coming from"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Weight Loss Counselor in Fort Washington, PA
    Former Employee - Weight Loss Counselor in Fort Washington, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Nutrisystem full-time (More than a year)

    Pros

    Good base pay
    Good facilities
    Good co workers

    Cons

    Terrible sick day policy (there is none, you miss work a couple days in a year without a doctors note and your fired)
    Terrible compensation, in my time at the company I saw sales incentives in my department drop while responsibilities increased.
    This is one understaffed call center for the entire country and there is very little cooperation across departments. One department is expected to take overflow reponsabilitiess for all others without equal compensation.
    Idendity issues. This company tries to present itself to its employees as one of those new age, fun and hip places to work but at the end of the day, it's your same old corporation. When I was there, we weren't allowed to celebrate birthdays anymore because one employee was upset that everybody forgot theirs. There's a large catered Christmas party every year that only about half the employees can go to because the company doesn't want to hurt its bottom line for that one day so they have it outsode the office and only those who have off that day can attend. These seem like a minor issue but it represents a greater mismanagement of priorities.

    Advice to Management

    Figure out your priorities. If you want to be know of as a fun company to work for, then Invest in your employee, make them excited to meet your rediculous expectation with better incentives and percs. If you want to just make as much money as possible off of peoples' weight issues, then stop trying to pretending to care about your employees so much and invest in expanding your employee base so that even if they're not happy, there's at least enough of them to handle the amount of business you want to do.

    Nutrisystem Response

    Sep 1, 2016 – Manager, Talent Acquisition

    It’s great to hear you positive feedback on Nutrisystem’ s pay, facilities, & employees. Those are very important components that create an opportunity for a successful work place. I did want to ... More


  6. "Sales, Program Consultant, Retention"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retention Specialist in Fort Washington, PA
    Former Employee - Retention Specialist in Fort Washington, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Nutrisystem full-time (More than 5 years)

    Pros

    During my first 5 years as a Sales Rep, I had the opportunity to work with some of the most talented and appreciative co-workers and managers in the business. I was one of the many reps whose compensation and bonuses grew as the company grew by leaps and bounds, enjoying flexible scheduling, great team leadership, awesome bonuses and perks (including being wined and dined at some of Center City's finest restaurants). The key was keeping your sales or conversion numbers high as well as hitting all of your marks for inbound/outbound calls, conversion percentage and productivity. Many of us enjoyed our best years from 2005 to 2009

    Cons

    All of this ended abruptly with a change of management (or I should say "mismanagement") and corporate greed, to the point where many talented individuals were terminated by way of micro-management and the need to find reps who were willing to work for far less compensation than those whose jobs they were replacing. As sales numbers dropped, the company stock dropped accordingly, so desperate measures were needed to try to right the ship. I was part of the initial team of Retention Specialists; 15 Weight Loss Counselors and 15 Sales Reps, the "cream of the crop" as we were anointed - a group who were so good in our specific areas who were to work together to attempt to reacquire the droves of customers who were dropping out of the program for one reason or another. Our job was to learn from one another and develop a mix of skills in order to get program participants back into the program to refocus on their weight loss goals. We were promised the highest compensation for this and for the first 4-6 months were paid very well, but corporate greed stepped in and decided that many reps were being paid too much, so a restructuring of the commissions and incentives were made to the point where within a year, I was making closer to $12 an hour for a job I was initially promised a minimum of 65K per year, working harder, with more scrutiny than ever before. My position was terminated after 7 years with this company because I was unable to return to work on a specific date, between two surgeries that management knew were pertinent to being able to perform my job. At the time of my dismissal, less than 2 years from the start of the Retention Program, there were only 2 Reps remaining of the 30 who were initially hired -- the rest were either fired, quit or replaced by others management felt were more fit to mold into robots, to do the job the way they saw fit and for far less compensation.

    Advice to Management

    Treat employees with respect and the way you would like to be treated by others; Stop micro-managing and allow your employees to feel good about themselves, reward them for doing a job well-done, instead of the intense scrutiny that is imposed on them on an ongoing basis.

    Nutrisystem Response

    Sep 16, 2016 – HR Director

    Thank you for your note. It is never easy to hear an employee who is upset. It sounds like you were last with us over 5 years ago and want to share the facts as it relates to how we treat our staff ... More


  7. "Lied, can't manage projects"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor
    Former Contractor - Anonymous Contractor
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Nutrisystem as a contractor (Less than a year)

    Pros

    Good people to work with (beyond management)

    Cons

    Told this would be a six month contract to hire opportunity. After two months, they decided to cut the contract short and let everyone go. It seems they do not understand how to manage their projects, have any understanding of project timeframes, or can assess their work loads. Now, I'm out of work and don't qualify for unemployment due to the incompetence of management.

    Nutrisystem Response

    Aug 17, 2016 – Manager, Talent Acquisition

    Response- Thank you for your feedback. I’m happy you had a positive experience with your direct team. We are currently in a critical stage of rolling out several major initiatives that we are very ... More


  8. "The Cult"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Fort Washington, PA
    Current Employee - Sales in Fort Washington, PA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Nutrisystem full-time

    Pros

    The potential to make good money

    Cons

    You must drink the kool-aid in order to make that money. I've never worked at a place before that was so micromanaged. You have to account for every single minute you're not at your desk. This company is not good for true professionals. True professionals are adults and adults don't like to feel like they're being babysat or monitored every second of the day. There are some really nice coworkers here but I feel I don't even get to know them because talking is not allowed. This place is truly for those who don't know any different. The turnover is extremely high. That should've been a huge red flag for me from the beginning. I'm actively seeking another job.

    Advice to Management

    Just go away!!!!

    Nutrisystem Response

    Aug 10, 2016 – Manager, Talent Acquisition

    Thank you for your candid review. It is great that you see a high earning potential in your role. It is extremely important to us that high performance is reflected in our compensation. One of the ... More


  9. "Counselor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Counselor in Fort Washington, PA
    Former Employee - Counselor in Fort Washington, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Nutrisystem (More than a year)

    Pros

    Great coworkers, company iniative-driven challenges with cash prizes or similar, good benefits, fairly casual work atmosphere

    Cons

    Uneven work distribution; 'senior' counselors benefited from not often having to take calls from the queue (instead handling online chats, which could be dealt with at a slower pace), which often resulted in a lot of stress and frustration that wasn't taken into account during performance reviews. This uneven work volume, in addition to the company not hiring enough new employees prior to peak season (January-April), resulted in mandatory over-time for employees due to the poorly controlled call volume. There were very strict performance guidelines. Job performance was evaluated in a quanititative manner, not qualitative, which doesn't translate well when what you're evaulating are human interactions on a phone call.

    Advice to Management

    Distribute the hardest work (dealing with customers live on the phone) more evenly between regular & senior counselors. Offer more variety of DAILY job responsibilities to keep counselors from getting burnt out on taking eight straight hours of counseling calls. Manage the amount of new-hires better so as to better be able to handle the call volume, rather than overwork the current staff.

    Nutrisystem Response

    Jul 8, 2016 – Senior Recruiter

    Thank you for your feedback. We’re are pleased that you found our compensation and benefits structure positive! I’d like to take a moment to provide feedback on a few points made in your review ... More


  10. Helpful (1)

    "To whom it may concern"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Program Consultant in Fort Washington, PA
    Current Employee - Program Consultant in Fort Washington, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Free parking and nice location

    Cons

    Management and lack of career growth. They just introduced a career path plan that doesn't seem like it will last because the person who created is to busy to explain it.

    Advice to Management

    Its interesting how feedback on here based on a survey (that we take on our monitored work computer) about employee satisfaction when a good amount of the employees that took the survey no longer work there is relevant. Is it easier to waste money constantly training new reps than to address the issues with management? There isn't a real open door policy because management can close the door at any time. It's just sad to see people who sincerely like their job leave because of how management treats them. We aren't only employees, we are customers, and we want to help build brand loyalty. Just please look into management.

    Nutrisystem Response

    Jun 30, 2016 – HR Director

    Thank you for your feedback. The development path is a new program focused on continuously building skill development for our Contact Center people. The goal is to provide opportunities to those ... More


  11. "Lack of Vision."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operational Data Analyst in Fort Washington, PA
    Former Employee - Operational Data Analyst in Fort Washington, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Nutrisystem full-time (Less than a year)

    Pros

    The people, the people, the people. Need I say more.

    Cons

    The lack of Vision, lack of accountability and lack of a proper Corp culture.

    Advice to Management

    Don't hire people in January to only lay them off in February. If you had any idea that things weren't looking so good, maybe a hiring freeze would've done some good. Senior management has to be held accountable for such a travesty. Yes, you've contacted me again and No I would never ever work for your company again. I do hope that the injection of fresh leadership the past few years has made some changes in the organization.

    Nutrisystem Response

    Apr 21, 2016 – HR Director

    Thanks for your feedback. I do want to take a moment to clarify some of your statements with facts. We do have a clear organizational vision, to help our customers transform their lives. Our ... More



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