Nutrisystem Reviews | Glassdoor

Nutrisystem Reviews

Updated June 27, 2017
49 reviews

Filter

Filter


1.0
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Dawn M. Zier
21 Ratings

49 Employee Reviews

Sort: PopularRatingDate

Pros
  • Great benefits, including product discounts (in 8 reviews)

  • I had the pleasure of working on the sales team to help drive revenue within the call center for over two years (in 7 reviews)

Cons
  • This is a good company if your not in the call center (in 12 reviews)

  • Customer service calls on the sales line impacts conversion and makes that monthly goal unreasonable (in 11 reviews)

More Pros and Cons

  1. "CSR nightmare"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Fort Washington, PA
    Former Employee - Customer Service Representative in Fort Washington, PA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Nutrisystem full-time (More than a year)

    Pros

    The pay is nice, and bonus can be alluring. Always an opportunity for overtime. Some really cool people.

    Cons

    Management has no idea of daily events or trends, no management support, they force you to lie to the customer but refuses to take the ball when customer requests them. The rules seems to be a general rule of thumb, nothing actually enforced. Their judgment for how you handle a call can vary depending on who listened to the call... And if you're among the liked. You are judged on your sales but you're the one cleaning up messes of the other departments not the sales department.

    Advice to Management

    Listen to your reps more, take more responsibility as supervisors, have one dedicated team for review calls for quality assurance not the incompetent managers that avoid ALL work.

    Nutrisystem Response

    Jul 5, 2017 – HR Director

    Thank you for your feedback. I would just like to clarify a few things. Regarding the quality assurance process, our Supervisors review and score 2 calls per month per agent with the average of the... More


  2. Helpful (1)

    "the things they do not tell you"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Nutrisystem full-time

    Pros

    initial good earnings and nice offices

    Cons

    metric system used to evaluate performance is not fair or honest. 90% of all sales reps hired will last less than 1 year regardless of talent.

    Advice to Management

    you want to do right by the consumers who use your products...but yet treat your sales agents as disposable pieces of garbage. I've seen so many capable and nice people come and go and there is no good reason for that. Make your requirements known and be honest to people who apply to work for you rather than sell them a bill of goods knowing they wont last long. Shame on you Nutisystem, you hurt many people who did a good job for you.

    Nutrisystem Response

    Jul 5, 2017 – HR Director

    Certainly you did not have a great experience and you are entitled to provide your feedback. I appreciate you taking the time to provide it. I do want to provide some facts on a few of the points... More

  3. Helpful (1)

    "Gossip gets ahead"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Nutrisystem full-time

    Pros

    Opportunity for some. Good for new people to jobs. Earned vacation good. Other benefits some good some not much. Good training to work in complete chaos

    Cons

    Upper management overpaid and doesn't make or stick to decisions and appreciation is shallow. Plays favorites but only to certain "types". Gossip used to get ahead not necessarily work. Culture & balance true for some not all

    Nutrisystem Response

    Jul 5, 2017 – HR Director

    Thank you for taking the time to complete this review. If you are still a current employee as stated, I'd encourage you to speak with your manager or a member of our training and development team so... More


  4. "Counselor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Fort Washington, PA
    Former Employee - Anonymous Employee in Fort Washington, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Nutrisystem full-time (More than a year)

    Pros

    Good if you work on the upper floor.

    Cons

    A lot more cons with the company than pros. The counseling department is the go to for everything yet we get paid the same now as customer service. We have company incentives which are great but they take away our breaks to make up for the lost time. However they have some people that are off the phones ALL day decorating the department which makes it look childish. Meanwhile we are holding calls. Only about 10% of calls are counseling the rest are customer service. They train you a lot how to handle situations but you are really just a glorified CS rep. This is a good company if your not in the call center. Most of the people that call in don't want to read the tracker and expect you do hold their hands. I'm glad I left because I honestly started to feel depressed. Call centers arnt for everyone but this one is worse and more transparent than others. It is known that you are easily replaceable. Other departments like sales just let you deal with the problems they create. They also try to coach you but it's more of just if you don't do this you get written up. Management tells you good luck getting jobs outside of NS. NO room for growth unless you move to a different department upstairs. Oh and you have to work a weekend day each week.

    Advice to Management

    Don't let people stay off the phone all day do decorate the department. Actually allow room for growth

    Nutrisystem Response

    Jun 15, 2017 – Manager, Talent Acquisition

    Thanks for the response. It’s important that we address some of your concerns, as we want to accurately reflect the culture of our team. The Counseling team is trained to handle multiple functions... More


  5. "Sales rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative
    Former Employee - Sales Representative
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Nutrisystem full-time (More than a year)

    Pros

    You can make good money, met a lot of nice people that were a lot of fun to work with.

    Cons

    Where to begin....way too many metrics. Goals are set unrealistically high. High high turnover after a year of working there my training class went from 35 down to 5. They will find any reason to fire you. don't ever call out sick or you'll be treated like a 5 year old and asked for a Dr. Note. No room to move up in the company and you get micro managed. Supervisors watch over you constantly like hawks and have their own little clique. Looked down on if you don't work any over time. Supervisors barely help you with problems. There are maybe 2 who will actually help you all the others just say "go see someone else". Customers who call in can waste your time and be very uneducated so if you take this job get ready to take a wholeeeeeee bunch of crap from them before making sales.

    Advice to Management

    Treat your employees with some respect. Try to actually retain the good ones and not let them walk out. Some of the company rules are ridiculous. No need to be so strict and maybe you'll keep hard working employees around without them fearing for their jobs every day.

    Nutrisystem Response

    May 19, 2017 – Manager, Talent Acquisition

    Thanks for the feedback. As a result of our growing success, earning potential can be very lucrative for our Sales team. As a company focused on driving results, we do measure various aspects of... More


  6. "Unrealistic & unsustainable expectations fueled by corporate greed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Nutrisystem full-time (Less than a year)

    Pros

    None, unless competent phone reps unable to find better jobs count as a "pro"

    Cons

    Outdating phone equipment and PC applications that don't talk to each other well. New employees cannot retain the enormous load of information presented in the form of promotions and package deals through osmosis.
    You are expected to hit the ground running.

    Rampant cronyism. If you didn't rise to mid management through the company ranks but were hired from outside you're treated as an anomaly and with suspicion. Management makes no apologies for watching you literally over your shoulder.

    Main focus is on hard sell and soft skills are expected from all reps while they are glaringly absent from mid management.

    Advice to Management

    Re-examine your business model. Misleading your customers at first contact will only breed and re-breed buyers' remorse; therefore your growing need for 'retention' experts.

    Replace your mid management. They intimidate talented phone reps who earn more than their supervisors; therefore the resentment. Managers should collaborate and support the reps instead of hustling them, antagonizing them, micro-managing them, and oppressing them.

    The company's 1993 bankruptsy is not that far behind; it may have to repeat itself to serve as another reminder of corporate greed.


  7. Helpful (1)

    "I always feel like someone is watching me."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate
    Former Employee - Sales Associate
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Nutrisystem full-time (Less than a year)

    Pros

    The money and the coworkers

    Cons

    You will sell your soul for said money and enjoy being belittled and harassed to the point of insanity ever day. You will be under enormous stress every single day, so you will need the money for therapy by the time they are done with you. The supervisors do not know how to properly coach and motivate threats are more their style like do this or you won't be working here. Also getting a day off is impossible, so if you really need that day then you have to call in sick which gives a whole new level of threats. They watch every move you make so if you have to go to the bathroom and it's not your breaktime watch it. Speaking of breaks they are only 10 minutes long not 15 minutes like a normal company. I have never worked at a place like this before and never want to again, I took a pay cut just to get out of there and my sanity has started to return, I feel healthy again and actually am able to look forward to going to work again.

    Advice to Management

    You treat your employees poorly and you know it but don't care. You let a lot of good people walk out the door when they could have stayed and and been good productive employees.

    Nutrisystem Response

    Mar 31, 2017 – HR Director

    Thank you for your feedback. There are limited facts in this review, so I'd like to provide some facts on our Contact Center and training. During our interview process we outline the position very... More

  8. "Revolving Door"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Nutrisystem full-time

    Pros

    Pay was okay. Most of the employees were nice.

    Cons

    HR is not helpful in cases of sexual harassment. HR and mgmt do not take disability seriously.

    Advice to Management

    Be more willing to work with people.

    Nutrisystem Response

    Feb 24, 2017

    We’re sorry to hear that you may have had a negative experience here at Nutrisystem. Please be aware that whenever a claim of harassment is bought to the attention of the HR department, HR... More


  9. "This company is really SUCK"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Fort Washington, PA
    Current Employee - Anonymous Employee in Fort Washington, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Nutrisystem full-time

    Pros

    There is nothing good about this company. it is position environment.

    Cons

    The Fort Washington, PA office is really not a place to work for.

    Nutrisystem Response

    Dec 29, 2016 – HR Director

    While I appreciate the feedback, this review offers no factual information to substantiate its claims. If this person is a current employee, I would encourage them to speak to their manager or a... More


  10. "Don't Get Sick"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retention Specialist in Fort Washington, PA
    Former Employee - Retention Specialist in Fort Washington, PA
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Nutrisystem full-time

    Pros

    The pay was competitive and the management was so disjointed, you could do pretty much anything you wanted.

    Cons

    I got very sick and needed to have my schedule altered at the request of my doctor due to my disability. They told me they could not accommodate the switch even though there was a shift switch available. They then tried to fire me because of my disability.

    Advice to Management

    Take better care of the call center folk. They're the ones who fund your fat paychecks. Try living a day in their shoes.

    Nutrisystem Response

    Oct 31, 2016 – HR Director

    Thank you for your review and I am sorry to hear of your circumstances. I am not aware of your particular situation; however, I can assure you that we make every effort to accommodate schedule... More


Showing 49 of 171 reviews
Reset Filters