Nutrisystem Reviews | Glassdoor

Nutrisystem Reviews

Updated February 2, 2017
18 reviews

Filter

Filter


2.0
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Dawn M. Zier
4 Ratings

18 Employee Reviews

Sort: Popular Rating Date

Pros
  • I have met some really great people during my (almost) 3 years here (in 7 reviews)

  • I have also found it very refreshing to realize that this level of hard work is seen from the top down (in 7 reviews)

Cons
  • This is one understaffed call center for the entire country and there is very little cooperation across departments (in 10 reviews)

  • Customer service calls on the sales line impacts conversion and makes that monthly goal unreasonable (in 8 reviews)

More Pros and Cons

  1. "Do more, work harder and get no recognition for it"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Counselor in Fort Washington, PA
    Current Employee - Counselor in Fort Washington, PA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Nutrisystem full-time (More than a year)

    Pros

    Very pleasant employees and friendly clients on a day to day basis.

    Cons

    Although dealing with clients on the phone back to back everyday (all day) can get exhausting, it doesn't help that management could care less. They never show appreciation for the hard work the employees put in. Instead they send us weekly scorecards showing what you need to improve on. For example, if you need to use the restroom and you're not on break, you're going to get a low score. If you show empathy and motivation on every single call, you get a low score. Being a counselor means you not only have to do all of this, but we also do customer service and sales... and we don't get paid for it! Work harder and do more, but there's nothing to show for it. This place wants you to either brown nose everyone to get a promotion or shut up and deal with it, to stay where you are at. The list goes on and on, but this place really has almost every employee at their wits end. On top of all that, you have to work weekends, so it really takes a toll on your personal life.

    Advice to Management

    Please show some empathy, support and motivation to your employees if you expect them to do the same. It all starts from the top! And also advocate for us. We do everything from sales to customer service in counseling, yet we get no recognition. It's unfair.

    Nutrisystem Response

    Feb 13, 2017 – Manager, Talent Acquisition

    Thank you for your feedback. It’s great you have been able to interact with our clients- I hope it has been very satisfying for you! It is true that our Counseling team takes a variety of calls ... More


  2. "Retention"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retention Representative in Fort Washington, PA
    Former Employee - Retention Representative in Fort Washington, PA
    Doesn't Recommend
    Negative Outlook

    I worked at Nutrisystem full-time (More than 5 years)

    Pros

    Decent Pay....And a Convenient location

    Cons

    No Flexibility at all on the 2nd floor

    Advice to Management

    Treat the 2nd floor like people, not animals.

    Nutrisystem Response

    Aug 10, 2016 – Manager, Talent Acquisition

    Thank you for your response. We appreciate your feedback on the compensation structure. I’m sorry you felt our environment was inflexible. Due to the nature of the call center, we do need to ... More


  3. "Review"

    Star Star Star Star Star
    Former Employee - Customer Service Representative in Fort Washington, PA
    Former Employee - Customer Service Representative in Fort Washington, PA
    Doesn't Recommend

    I worked at Nutrisystem (More than a year)

    Pros

    Commission, friendly co-workers, higher pay than some places

    Cons

    Work environment, power dynamics, high turn over rate

    Advice to Management

    Be more generous and appreciative

    Nutrisystem Response

    Feb 2, 2016 – HR Director

    Thank you for your feedback. It is unfortuate to hear your experience and do wish you the best with future opportunities.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (3)

    "Exhausting"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Fort Washington, PA
    Current Employee - Customer Service Representative in Fort Washington, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Nutrisystem full-time (More than a year)

    Pros

    Awesome incentives and some great people. Nutrisystem also helps you focus on your health & provides outlets to help you improve.

    Cons

    Management is dishonest personal & lack a business mindset. With that being said they lack the ability to be consistent.

    Nutrisystem also has angry aggressive customers who are racist. You have no support if you are being yelled & cursed at you may not disconnected the call you must sit there and the abuse.

    I have never had to lie so much at my job because they don't provided you with all tools needed to perform my job. Which goes back to management communication isn't equal or consistent.

    Advice to Management

    To be consistent detailed & honest

    Nutrisystem Response

    Jan 25, 2016 – HR Director

    I am sorry to hear your feedback. Please know that Nutrisystem has an Open Door Policy, meaning that you may bring your concerns to any member of the management team up to and including your ... More


  6. "Room for improvement"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    I worked at Nutrisystem full-time

    Pros

    good people who work hard but lack direction

    Cons

    lack of communication and seasoned professionals.

    Advice to Management

    strengthen communication and be willing to teach all employees how to get better at doing their jobs.

    Nutrisystem Response

    Sep 14, 2015 – HR Director

    Thank you for taking the time to provide your feedback. I am sorry to see that your experience here didn't meet your expectations for direction and development. These are two areas that as an ... More


  7. Helpful (4)

    "Sales Rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    great earning potential. Great product.

    Cons

    They will fire you very quickly. You will constantly walk on your toes. The management team will talk about you behind your back! There are two managers in particular that will get together is huddle talk about you as if you don't know! They will expect you work well in a hostile environment. The mangers two females in particular will play favoritism. They will act like your employment will continue if you perform better, but that's not the case.

    Advice to Management

    Stop talking behind people behind their backs. Stop playing favoritism.

    Nutrisystem Response

    Aug 4, 2015 – HR Director

    Thank you for your review. I agree that Nutrisystem offers a great product and earning potential to our sales associates. You are certainly entitled to share your experience and thank you for doing ... More


  8. Helpful (2)

    "Good if you"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Benefits and vacation are good.

    Cons

    No real opportunities for advancement, small company attitudes, too much navel gazing.

    Advice to Management

    Look at how your competition and other large companies do business.

    Nutrisystem Response

    Jun 1, 2015 – HR Director

    Thanks very much for your review and candid feedback. As a company we very closely follow industry trends and continuously benchmark our competition. We use what we've learned to enhance our ... More


  9. Helpful (2)

    "Administration"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee in Fort Washington, PA
    Current Employee - Anonymous Employee in Fort Washington, PA
    Approves of CEO

    Pros

    Employees believe in the company. Upper management seems genuine

    Cons

    One of the most unprofessional environments I have ever been in. This place is like being in high school with its cliques. People will talk behind your back yet smile to your face. You are not judged on work ethic you are judged on how well your manager likes you personally if they don't watch out your character and work will be assassinated. In fairness not all departments are like this

    Advice to Management

    Take a long hard look at your employees at the VP/Director level some of them really need to learn basic team/ management skills to have their departments thrive.

    Nutrisystem Response

    Apr 30, 2015 – HR Director

    Thanks for sharing your feedback. Our open door process encourages employees to directly raise these types of concerns to their direct supervisor/manager. Should these concerns involve your direct ... More


  10. Helpful (6)

    "was there for 10 months in sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative
    Former Employee - Sales Representative
    Doesn't Recommend
    Approves of CEO

    I worked at Nutrisystem full-time (Less than a year)

    Pros

    The people not in management. Nice people until they get into management. Had a recent person promoted to management. She is fake as a 3 dollar bill. The folks that work for her can not stand her

    Cons

    Hours worked late hours, flexibility is not there. Management needs to be looked at closely. sales reps are NOT happy.

    Advice to Management

    Sales management rule with an iron fist. I was added to a special line where we were not making any money. I was told we would get a gift card when the project was over. I asked in a meeting if the sales manager was going to be there. I was canned within days they don't want you to think for yourself

    Nutrisystem Response

    Dec 5, 2014 – HR Director

    Thank you for your feedback. This experience does not reflect the majority of our staff in our Contact Center. We recently ended our annual employee engagement survey, completed by 94% of staff ... More


  11. Helpful (2)

    "things aren't what they used to be"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Eap, health insurance, gym in the building, cafeteria, the hr professionals are very nice. Caring people in the rank and file employees int he call center.

    Cons

    Not the opportunity it used to be. Losing market share.



Showing 18 of 143 reviews
Reset Filters