O'Charley's Reviews | Glassdoor

O'Charley's Reviews

Updated June 20, 2017
297 reviews

Filter

Filter

Full-time Part-time

3.1
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
O'Charley's President, CEO, and Director David W. Head
David W. Head
73 Ratings

297 Employee Reviews

Sort: Popular Rating Date

Pros
  • Flexible schedule and decent benefits (in 22 reviews)

  • Very flexible hours and great staff (in 11 reviews)

Cons
More Pros and Cons

  1. "Great place to work, can easily advance if you put in the work."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cook/Shift Lead in Fenton, MO
    Former Employee - Cook/Shift Lead in Fenton, MO
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at O'Charley's full-time (More than a year)

    Pros

    Good pay, great hours. The only place I worked that paid employees generously

    Cons

    Had to be 21 to advance to management. benefits were useless unless you were in management.

    Advice to Management

    Listen to employee feedback


  2. "server"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server in Christiansburg, VA
    Current Employee - Server in Christiansburg, VA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at O'Charley's part-time (More than a year)

    Pros

    Made good money
    coworkers were great to work with

    Cons

    Management did not care for their employees and were not willing to work with you. Did not follow corporate regulations

    Advice to Management

    Take care of your employees and your employees will take care of you


  3. "Memphis Restaurant Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Memphis, TN
    Current Employee - Manager in Memphis, TN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at O'Charley's full-time (More than 3 years)

    Pros

    Opportunity to progress if you want to put in a lot of time and energy (same as all restaurant jobs).

    Cons

    LOTS of turnover with managers, OD, and team members .


  4. "Server and more"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server/Bartender in Summerville, SC
    Current Employee - Server/Bartender in Summerville, SC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at O'Charley's full-time (More than 10 years)

    Pros

    Great management staff, most caring general manager someone who cares about not only the restaurant but her employees as well. We are a family at my store great relationships with coworkers

    Cons

    Can't say anything negative

    Advice to Management

    Keep doing what your doing


  5. "Great company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server/Waiter in Cookeville, TN
    Former Employee - Server/Waiter in Cookeville, TN
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at O'Charley's full-time (More than 3 years)

    Pros

    Managers were great and really cared about employees, fun environment, extremely flexible schedule, the store was closed for most holidays.

    Cons

    Sometimes dealing with the general public was draining and mentally exhausting but in all a great company to work for.


  6. "Too much sidework, rude customers"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Summerville, SC
    Former Employee - Server in Summerville, SC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at O'Charley's full-time (More than a year)

    Pros

    Co workers were great, and the food was really good for the price (still one of my favorite places to eat)

    Cons

    Side work is horrible. There was more than twice as much as any other restaurant I've worked at. Benefits were terrible. Clientele was awful, especially on Free Pie Wednesday when people would order as little as possible to get their free pie and then leave a low tip. Only reason I didn't quit way sooner was because I loved my coworkers.


  7. ""Was a Server""

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Lexington-Fayette, KY
    Former Employee - Server in Lexington-Fayette, KY
    Recommends
    No opinion of CEO

    I worked at O'Charley's part-time (Less than a year)

    Pros

    They truly care about their employees

    Cons

    They tend to overwork some of their good employees


  8. "If you don't have thick skin, don't work here."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server in Chattanooga, TN
    Current Employee - Server in Chattanooga, TN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at O'Charley's full-time (More than 5 years)

    Pros

    50% employee food discount. Will work with schedule requests, most of the time.

    Cons

    Horrible uniforms - all black, long sleeves - shows everything, extremely hot in summer. Management constantly changing, no communication between managers, hourly "favorite" staff allowed to use mgr's cards freely, inconsistent rule enforcement, employees who have been caught stealing numerous times allowed to keep jobs and continue to steal. Often run out of food products/glasses/silverware. Customers know that if they complain the meal will be discounted or free, and won't tip. Food ticket times way over company standard - but company won't hire more people or update kitchen to accommodate business. Contests are a joke - prizes rarely given out. Management does nothing about verbal abuse from customers or co-workers. No chance of pay raise or advancement. Quick to tell employees everything they've done wrong, don't acknowledge achievements. Company wants to appear "upper casual dining," but don't want to pay or reward employees as such. Benefits are laughable.

    Advice to Management

    Stop focusing on "appearances" and deal with the real issues - update kitchen equipment, make sure employees have tools they need for their jobs, COMMUNICATE with each other. Fire employees that steal immediately instead of ignoring problem. Pay attention to business flow - cut people when it's slow, not when it's busy. Reward, encourage, and be fair to your employees - and respect them. Corporate - try giving raises to ALL hourly employees, get a better health care plan, and give prizes you promise for contests... and the appeal of free pie is gone. Find something else to bring people in. Fix the happy hour. Been with this company for 7 years - it's declining rapidly. This used to be a great place to work.


  9. "Store 279 lafayette in"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Line Cook in Lafayette, IN
    Former Employee - Line Cook in Lafayette, IN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at O'Charley's full-time (More than 3 years)

    Pros

    Food is great and if your a weeken worker all the hours you want for the most part
    Even if the night sucked theres one manager that will give out beer on house
    And wed smokers your in the clear they know and dont care

    Cons

    Stressful if you care about the food industry it can be vary stressful seeing the rush and 80%of server staff and even cooks to managers turn blind eyes to lazy work ethic

    Advice to Management

    Maybe when you say something like no cell phones dont let your friends use them to show you stuff or you use them
    Dont give beer out to staff
    And sundays would be better if we didnt have a staff that braged about there hangover and 4 am bed time


  10. "Host and busboy"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Host in Smyrna, TN
    Current Employee - Host in Smyrna, TN
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at O'Charley's part-time (Less than a year)

    Pros

    Free rolls, drinks and occasional free meals. Meet new people.
    Experience how a restaurant works.
    Learn how to be more friendly.

    Cons

    You're the person the customers complain to.
    Servers gives you stress on busy days.
    Lots of customer interaction.
    Have to be good with strangers.


Showing 297 of 297 reviews
Reset Filters