O'Charley's Reviews | Glassdoor

O'Charley's Reviews

Updated February 18, 2017
278 reviews

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Full-time Part-time

3.1
Star Star Star Star Star
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Approve of CEO
O'Charley's President, CEO, and Director David W. Head
David W. Head
71 Ratings

278 Employee Reviews

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Pros
  • Great people and management; flexible scheduling (in 18 reviews)

  • Easy to work with scheduling, management is eager to work with associates to ensure job is right fit for you (in 6 reviews)

Cons
  • You constantly work long hours even for serving, with no breaks (in 13 reviews)

  • Hard work life balance, need better General Manager (in 6 reviews)

More Pros and Cons

  1. "Host and busboy"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Host in Smyrna, TN
    Current Employee - Host in Smyrna, TN
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at O'Charley's part-time (Less than a year)

    Pros

    Free rolls, drinks and occasional free meals. Meet new people.
    Experience how a restaurant works.
    Learn how to be more friendly.

    Cons

    You're the person the customers complain to.
    Servers gives you stress on busy days.
    Lots of customer interaction.
    Have to be good with strangers.


  2. "Manager"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at O'Charley's full-time

    Pros

    The staff feels like family.

    Cons

    Lack of communication from regional manager.

    Advice to Management

    Take care of your staff that are committed.


  3. "Menu prices are too low to make a good income"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at O'Charley's full-time

    Pros

    Friendly staff
    Friendly Guests
    Helpful General Manager, and Service Managers

    Cons

    Too much silverware to roll (70 plus a shift)
    Closing Side work is too time consuming (20 minutes plus)

    Advice to Management

    Comp less food for guest complaints


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Its OK"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cook/Dishwasher/Customer Service Representative/Prep in Anderson, SC
    Current Employee - Cook/Dishwasher/Customer Service Representative/Prep in Anderson, SC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at O'Charley's part-time (Less than a year)

    Pros

    They take care of their workers. Pays great but hours are down.

    Cons

    Not enough hours alot of work

    Advice to Management

    Take new parents feelings into mind.


  6. "ADRM"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at O'Charley's full-time

    Pros

    Fun, fast paced, and good people

    Cons

    Pay is not worth the headache

    Advice to Management

    Care about employees more.


  7. "Excellent work place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at O'Charley's full-time (More than 3 years)

    Pros

    Management staff that tries to treat employees as family

    Cons

    U have to work to get paid


  8. "waitress, food carrier and runner dish washer hostes"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server/Waitress in Dickson, TN
    Former Employee - Server/Waitress in Dickson, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at O'Charley's full-time (More than a year)

    Pros

    they were a great place to work for the emploiers were kind and fair the employes we all got along and worked tpogether great anfd the costumer base they drew in treated us and tiped us well

    Cons

    they don't pay enough by the hour they shouldn't depend on the costumers to pay our waige

    Advice to Management

    if they would spend more time with their staff and try and work every position st theiur company then they will awasye be able to relate and understand all aspects of the workers responsibility and complaints


  9. "Bartender"

    Star Star Star Star Star
    Current Employee - Server/Bartender in Evansville, IN
    Current Employee - Server/Bartender in Evansville, IN
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at O'Charley's part-time (More than 5 years)

    Pros

    Ocharleys can have a very friendly work atmosphere if your store has good management.

    Cons

    The number of coupons given out drive ticket prices down and this can affect tips


  10. "This place..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Hostess in Anderson, SC
    Former Employee - Hostess in Anderson, SC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at O'Charley's part-time (Less than a year)

    Pros

    Great co-workers usually and discounted food on days that you work.

    Cons

    Horrible management even when you go to the regional manager. Minimum wage pay (or below if you're a server!) and no real chance for advancement.

    Advice to Management

    Cats more about your employees and they'll be good to the customers.


  11. "good place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Easy job, not a bad location

    Cons

    Short staffed and unreliable Co workers

    Advice to Management

    Work on caring more about the company, lead by example



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