OTIS Reviews | Glassdoor

OTIS Reviews

Updated June 25, 2017
54 reviews

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2.0
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OTIS President Philippe Delpech
Philippe Delpech
3 Ratings

54 Employee Reviews

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Pros
Cons
  • Good work culture, work life balance (in 10 reviews)

  • Corporate and executive levels do not mingle with middle management or workforce (in 8 reviews)

More Pros and Cons

  1. "The pay is good, but the rest is stressful."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at OTIS full-time (Less than a year)

    Pros

    I believe I am paid well.

    Cons

    My day to day work situation causes me serious anxiety. I do work, I send the work, I don't hear back. I think, well maybe, I should reach out more. I try that. It doesn't work. I am told I will be called at such and such a time. No call. No email. I will start on a project and then the rug is pulled out from underneath the project and we're starting on something else. Because I seem to get nowhere, I lose hope in the job and the company. Onboarding with company is truly awful. I couldn't access my company email for over a month. Everything is difficult. They have so many access points that's it's almost impossible to keep track of them all.

    Advice to Management

    See above.


  2. "FSS"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - FSS in Palm Beach Gardens, FL
    Former Employee - FSS in Palm Beach Gardens, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at OTIS full-time (More than a year)

    Pros

    Otis is a good company. FSS is not Otis or UTC so dont think you will get a job at UTC with good pay. FSS has good people who are desperate to hang onto their poor paying jobs and monopolizes on employee fears.

    Cons

    Too much focus on select few employees, inappropriate comments or using position to manipulate others while ignoring the lazy ones that push work on others or sleep or stand around and talk anything but do their job. FSS needs to hire management that is good with people and not mostly data.

    Advice to Management

    Invest in your employees and boost morale by paying a decent hourly wage and you will find a better commitment and improved work.

  3. "Every branch is different. Some good, some really bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive
    Former Employee - Account Executive
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at OTIS full-time (More than a year)

    Pros

    If you work in a city that has a well-run branch, you'll have great market share, good mechanicals, and loyal customers.

    Cons

    If you work in a poorly-run branch, which is about 50/50 from the 5 or 6 that I visited while training, you'll have a hard time selling to customers because of very high turnover of mechanics, which leads to dissatisfied customers.

    Advice to Management

    Take some time out of metrics to see the logistics of how branches are run.


  4. "Otisline"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Farmington, CT
    Former Employee - Anonymous Employee in Farmington, CT
    Doesn't Recommend
    Negative Outlook

    Pros

    Enjoyed the employees and the type of work.

    Cons

    Management has priorities backwards. Rewards only given to those that are insubordinate or unable to handle and complete the work assigned. Very reactive instead of proactive. ACE has driven Otisline to the breaking point.

    Advice to Management

    Step back and get to know the job and the employees. Research before jumping to huge precess changes that ultimately backfire.


  5. "Account Manager"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good benefits. Will pay for tuition.

    Cons

    Very corporate. Culture sucks. No room for creativity. Management rarely have experience in other companies/industries.

    Advice to Management

    I'm pretty sure they know why all the top talent is going to other industries.


  6. Helpful (3)

    "Happy when I was laid off"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    The college reimbursement was phenomenal when I started. Then they started chipping away at the benefits. I was able to earn my Bachelor's degree and Master's degree without have to incur any debt.

    Cons

    Men are promoted to management because of their schmoozing skills with their supervisors. Which means they have absolutely no idea how to manage people.

    Advice to Management

    Encouragement and incentives go a long way to improve employee productivity. Not threats and impossible objectives.


  7. "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Learned the business, higher education opportunity

    Cons

    Reps are penalized for things not in your control, not willing to properly compensate experience and success, limited advancement opportunity unless you move within the region, office has a tendency to hire relatives

    Advice to Management

    No comment

  8. Helpful (3)

    "Branch Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in North Highlands, CA
    Current Employee - Anonymous Employee in North Highlands, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at OTIS full-time (More than 8 years)

    Pros

    Excellent pay, excellent benefits, outside of my particular branch, an excellent group of people to work for.

    Cons

    Sacramento branch is dysfunctional, borderline unethical, and no one seems concerned enough to deal with the micro-managing and over all bi-polar management.

    Advice to Management

    Pay closer attention to the complaints of the staff. When more than one person complains about a member of their team, it is most likely the member who is creating an issue at the branch, and not the branch as a whole.


  9. "Sr. Supply Chain Mgr."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager in Florence, SC
    Former Employee - Senior Manager in Florence, SC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at OTIS (More than 3 years)

    Pros

    Excellent product and loyal customer following.

    Cons

    Stay away from the Florence, SC facility.


  10. "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Product technology, long term brand name recognition.

    Cons

    constant stripping of field and office support. No more office administrator to assist, now it is regionally based. Field technicians at all time low, do more with less has been taken to an extreme.

    Advice to Management

    provide the service provided 15 years ago and stop following the path of the competition in cutting costs to maintain stock value


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