Oakwood Worldwide Reviews | Glassdoor

Oakwood Worldwide Reviews

Updated December 4, 2017
142 reviews

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3.4
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Oakwood Worldwide CEO Chris Ahearn
Chris Ahearn
10 Ratings

142 Employee Reviews

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Pros
Cons
  • Not convinced they are up to speed with compensation plans in areas where cost of living is very high (in 3 reviews)

  • No 401K match (well, they claim there is one but it's not a match by any means (in 3 reviews)

More Pros and Cons

  1. "Love working at Oakwood"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Oakwood Worldwide full-time (More than 5 years)

    Pros

    People are welcoming and helpful and care about their customers here. The company is working to improve and update all areas of the business with new ownership. The benefits are good and lots of people grow and get promoted.

    Cons

    Need to improve IT systems.

    Advice to Management

    Keep an open ear to associate ideas and use them!


  2. "Guest Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Oakwood Worldwide full-time

    Pros

    Nice work environment. Good people.

    Cons

    A true cost of living hourly wage.

    Advice to Management

    See cons.

  3. "Regional HR Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Human Resources Manager in Seattle, WA
    Former Employee - Senior Human Resources Manager in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Oakwood Worldwide full-time (More than a year)

    Pros

    People, benefits, work-life balance...the opportunity for career- pathing! A company who "listens" to its associates.

    Cons

    Not convinced they are up to speed with compensation plans in areas where cost of living is very high. At times the communication from LA is slower to be delivered into the field offices.

    Advice to Management

    Continue to listen to the field offices and associates; they just want to be heard.


  4. "Great Entry Level Opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Oakwood Worldwide full-time

    Pros

    The company gauges your strengths and tries to direct you in a direction that banks off of these strengths. There is plenty of opportunities to grow.

    Cons

    A lot of inter-department friction.


  5. Helpful (5)

    "Leader / Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Oakwood Worldwide full-time

    Pros

    Expanding Industry, fairly good work/life balance

    Cons

    Unfortunately, the cons of working at Oakwood outweigh the pros. It's not a great company anymore. In fact, the overall corporate housing industry is growing yet Oakwood is not. In order for this company to survive, the company must jump from the maturity stage to the growth stage which is very difficult and requires exemplary leadership which they don't have.

    If you're considering employment here or are an existing employee wondering if you should leave, then please take heed of the signs. Look at the executive leadership on the website. Do they look fresh, energized, ready to take on the task of innovation? Or are they at the end of their careers waiting for the right time to retire? Look at the technology that's in use today. Is it one source of truth technology or are there outdated, disparate systems that require manual processes and multiple hand-offs? How long would it take to get from current technology to what it should be? Look at the cost of operations. How many global and district offices do they have and why so many? Is legacy culture preventing sound business strategy and operational efficiency? (yes) ... Sales folks, this is currently an operations driven company so be ready for that fun ride.

    Since Mapletree's acquisition of Oakwood, smart and eager leaders either voluntarily left or were let go for whatever reason. These were leaders that genuinely cared about Oakwood's viability, sacrificed a lot, and had bright eyes for the future of the company. The new CEO brought promise to the associates, however, his decision making and judgement over the past year has ripped holes in the sails and caused an exodus of great people. The company has lost focus on developing and retaining serious talent - people with the brain power and the will to drive change and growth.

    To existing employees and leaders, the job market is tight. Don't put up with this type of environment. Heed the signs and look out for yourself. There are a lot of opportunities and great companies out there.

    Advice to Management

    Take a hard look at existing executive and senior leadership and determine if they have the aptitude to transform the company and truly inspire the people. The company is lost, and as another Glassdoor reviewer put it, rudderless. Not very comforting for the associates who are depending on you to lead them or your clients and guests who deserve great a product and service.


  6. Helpful (2)

    "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Oakwood Worldwide full-time

    Pros

    Relaxed environment, not a great deal of performance pressure, friendly people to work with, respected leader in the industry, comeraderie amongst associates, excellent teamwork

    Cons

    Company feels rudderless as beloved ownership and leadership has changed recently. New CEO has lost nearly all the tenured leaders and so is working in a vacuum. Many of the most talented people have left or been let go for some reason. Morale is low. Few opportunities to move up.

    Advice to Management

    Articulate the vision and direction of the company more clearly. Now more than ever communicating to the ranks is vital.


  7. Helpful (4)

    "Changed company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Los Angeles, CA
    Former Employee - Anonymous Employee in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Oakwood Worldwide full-time (More than 5 years)

    Pros

    Environment is good
    Associates are friendly

    Cons

    With change in ownership no clear direction. Tenured associates disregarded. No focus or direction.

    Advice to Management

    Be honest.

  8. Helpful (2)

    "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative
    Former Employee - Sales Representative
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Oakwood Worldwide full-time (More than 10 years)

    Pros

    None ...a in e great company has been converted to a commodity with no regard to its employees and certainly no regard to its clients and guests

    Cons

    Too many to list...lack of communication ...leadership does not share future vision..,promotions not given on performance ..,leadership is terrible

    Advice to Management

    Prepare for your competition to continue to take business away from you


  9. Helpful (1)

    "Loved them, would have stayed forever, better opportunity with more pay that I couldn't pass up!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Service Representative in Phoenix, AZ
    Former Employee - Client Service Representative in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Oakwood Worldwide full-time (More than a year)

    Pros

    Great onboarding process, willing to train inexperienced sales people

    Cons

    Veteran staff had negative view of supervisors and management that was a poison to the rest of the team

    Advice to Management

    Focus on veterans and keep them happy to keep positive mentality of the team!


  10. "Guest Service Representative/Security Officer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Guest Service Representative in Arlington, VA
    Current Employee - Guest Service Representative in Arlington, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Oakwood Worldwide full-time (Less than a year)

    Pros

    Ability to be trusted to handle stressful situations
    Very welcoming staff

    Cons

    There are not any cons to working with the company.

    Advice to Management

    Keep up the good work!


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