Ochsner LSU Health Shreveport Reviews | Glassdoor

Ochsner LSU Health Shreveport Reviews

Updated Sep 6, 2019

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3.3
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56%
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  1. Helpful (1)

    "Good, but room for improvement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook

    I have been working at Ochsner LSU Health Shreveport full-time for more than 3 years

    Pros

    Mid level management is generally fantastic. I have a lot of negative things to say below about the Administration, because higher responsibility means, well, higher responsibility, but even at the Director level there is generally a transparency and level of staff support that is fantastic. By and large, the managers are there to support and advocate for their staff as much as they support and advocate for the... the patients, and it's refreshing to see people capable of both. Salary is good for non-medical and decent for medical staff. Benefits are sufficient though recently decreasing in worth (more below). Employee engagement is becoming more prevalent and encouraged, which is a good sign. Easier access to the President is a good step; followup on shared ideas and suggestions would be even better. Since privatization, patient wait times are down and perceived quality of care is up, which translates to a generally happier patient base and in turn a happier bank of employees. There's still a lot of work to do in this regard, and employees themselves need to take ownership of it, but the culture and environment of the hospital is on a definite positive upswing, and I generally enjoy working here and admire my coworkers very much. They are the soul of this place, and if they continue to show patients more of the positivity they show amongst themselves and if Administration allows hiring to fill out a little more to ease the burden and stress of understaffing, I anticipate the positivity will grow.

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    Cons

    Understaffing is a huge issue, with Administration not wanting to fill open positions or work to ensure current staff are not so stressed and overworked that they leave. Parking and shuttle service are a major inconvenience. This would be somewhat mitigated if two shuttles were used as in the past, but cutting cost is more important than employee satisfaction, which is perhaps the single unifying concept at this... institution since privatization. The elevators are completely unreliable and there is frequently a 10-minute wait for the single functional lift to arrive, so endurance on the stairs is a must if you work on 10 and the shuttle ran 15 minutes late again. Having to arrive at work 30 minutes prior to your shift just so the shuttle and elevators don't make you late is ridiculous.

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    Advice to Management

    For all their emphasis on Gemba rounds, the Administration has been out of touch with the realities of the floors and the actual work that takes place. Decisions based on "business ideals" rather than best practice care will be the downfall of this institution unless you begin to listen to your staff. Stop relying so much on the opinions of consultants and people with no medical or patient care experience to make... decisions about medical and patient care issues. This isn't a difficult concept. People like Brad Schmidt and Brad White should never have been making such impactful decisions in the first place. I hope some of the recent administrative shakeups are indicative of positive movement. The hospital has become more and more understaffed since privatization, with employees taking on more and more duties and running themselves into the ground to try to keep up with increasing demands. Turnover, especially for nursing staff, is high because of this. Rather than the focus on recruitment a focus on retention would be helpful. No, you don't have a hospital without patients, but you don't have a hospital without nursing staff, either. The new insurance penalties for seeing physicians or filling prescriptions outside the hospital are ridiculous and indicative of a fundamental administrative failure to understand several facts: employees don't want to be treated by their coworkers, particularly for sensitive or potentially embarrassing health issues; employees cannot be pressured to leave their current care providers through monetary coercion and remain satisfied with their benefits and jobs; and, employees, like most insured patients who have a choice in the matter, do not prefer transitory physicians, and do not want to trust any long-term care to a physician who will be practicing in another state within a few years. Fix the broken model before you demand your employees--your greatest assets and the only reason the privatization was only a partial disaster rather than a total and complete one--submit themselves to it. A holistic approach to improvements might serve better than emphasis on micro environmental issues. Changing the landscaping and updating elevator interiors does nothing to improve the image of the hospital if the elevators never run, everything above the first floor is dirty, patient instructions are unclear, and inter-department communication breaks down at every level.

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    Ochsner LSU Health Shreveport2016-05-09
  2. "Human Resource Analyst"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Negative Outlook

    I have been working at Ochsner LSU Health Shreveport full-time

    Pros

    Great people to work with, great school.

    Cons

    State budget to deal with, and politics seem to get in the way of doing good.

    Ochsner LSU Health Shreveport2016-02-16
  3. "Deeply involved in helping our community"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Document Imaging Technician 
    Recommends

    I worked at Ochsner LSU Health Shreveport full-time for more than a year

    Pros

    UHS have a lot of opportunities to offer for their employees like free educational & work related trainings, I love every Wednesdays devotional meetings, Employees Annual Craft fair, great volunteer opportunities to our community... so many positive things to mention since they took over part LSUHSC management.

    Cons

    Just being honest. When you call.. you can sense that the operator was kind of unprofessional or lack of phone etiquette and it takes forever for them to answer the phone. They sound like they just finish running a marathon, you can hear them inhaling heavily. Maximum of two rings for a better quality phone service.

    Advice to Management

    Thank you Mr. Rod!

    Ochsner LSU Health Shreveport2016-01-29
  4. "Summer Intern Review"

    StarStarStarStarStar
    Intern in Shreveport, LA
    Recommends
    Positive Outlook

    I have been working at Ochsner LSU Health Shreveport for less than a year

    Pros

    All employees were very friendly.

    Cons

    Dealt with several uneducated employees

    Ochsner LSU Health Shreveport2015-12-21
  5. "All right place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    Current Employee - Anonymous Employee 
    Recommends
    Neutral Outlook

    I have been working at Ochsner LSU Health Shreveport full-time

    Pros

    The lab I worked in was great and great introduction to research. Very friendly atmosphere with the lab and the department

    Cons

    The department I worked in lost two positions for a couple of months and it was chaotic. LSU seemed slow in replacing the two. The administration of the facility does not to seem to be efficient or consistent

    Ochsner LSU Health Shreveport2015-12-16
  6. Helpful (1)

    "Patient access representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook

    I have been working at Ochsner LSU Health Shreveport full-time

    Pros

    No pros..bad management, unorganzied, awful place

    Cons

    Just an awful place, period

    Advice to Management

    Become better leaders..period

    Ochsner LSU Health Shreveport2015-07-13
  7. "Patient Access Rep."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Acess Patient Representative in Monroe, LA
    Doesn't Recommend
    Negative Outlook

    I worked at Ochsner LSU Health Shreveport for less than a year

    Pros

    Co-workers friendly and most very helpful.

    Cons

    Unhappy employees, bad management, non-consistent schedules, over worked and under paid.

    Advice to Management

    Listen to your employees and don't be afraid to fire employees who are not team players and all the other employees hate to work with. Make people in charge of scheduling do their jobs.

    Ochsner LSU Health Shreveport2015-08-02
  8. "Good Hospital"

    StarStarStarStarStar
    Certified Medical Assistant in Shreveport, LA

    I have been working at Ochsner LSU Health Shreveport

    Pros

    I love Health Universitiy Clinic

    Cons

    This is one of the best hospital

    Ochsner LSU Health Shreveport2015-06-26
  9. "Patient Access Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Patient Access Service Representative in Denham Springs, LA
    Recommends
    Neutral Outlook

    I worked at Ochsner LSU Health Shreveport for more than a year

    Pros

    A very rewarding job the people you work with are like family. The room for advancement is there if you take advantage of it.

    Cons

    Low pay. Make sure lunch breaks are taken on time.

    Advice to Management

    To increase the pay to fir the education and dedication.

    Ochsner LSU Health Shreveport2015-06-20
  10. Helpful (1)

    "RN Clinical Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    RN Clinical Coordinator in Shreveport, LA
    Recommends
    Neutral Outlook

    I have been working at Ochsner LSU Health Shreveport for more than 10 years

    Pros

    Good environment in which to learn, some flexibility in schedule, comradery with doctors, long term follow up and opportunity to serve patients along their journey with initial diagnosis of cancer, treatment, and both disease free survival and end of life decision making.

    Cons

    Much of the time, the work load is greater than one person can manage within an expected 40 hour work week, overtime is frowned upon but allowed, dissatisfaction when unable to complete expected research, data gathering, quality improvement projects, and other tasks that must take a lower priority to patient care and practice management. No opportunities for career advancement within department, minimal support in... advancing credentialing, and minimal increase in pay.

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    Advice to Management

    As practice has grown, so has hiring of attending MDs, resident physician numbers, SLP's, and audiologists, yet there has been minimal additions to clerical staff, and no additional coordinator hires. It would be a positive move to add a second coordinator even if a strong LPN to support the practice of 3 attending physicians, residents, physician extenders, and their patients.

    Ochsner LSU Health Shreveport2015-06-20
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