Office Ally Reviews | Glassdoor

Office Ally Reviews

Updated February 14, 2017
21 reviews

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Full-time Part-time

2.7
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Brian O'Neill
10 Ratings

21 Employee Reviews

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  1. "Good people, Management and Staff"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Approves of CEO

    I worked at Office Ally full-time

    Pros

    Great people, management and staff.

    Cons

    Office is a bit run down looking.

    Advice to Management

    A touch of office decor can go a long way.


  2. "Great company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in San Antonio, TX
    Former Employee - Customer Service in San Antonio, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Office Ally full-time (More than 3 years)

    Pros

    The CEO is a wonderful person who enjoys helping those in need and taking care of the employees that work hard for him. Benefits are great and pay increases are based on how hard you work. I was always paid my worth and felt like a great asset to the company

    Cons

    There is a high turnover rate because it's a call center and people tend to make excuses to not show up to work. When I had left there were new systems being put in place by new office management and very obvious favoritism to select people who were promoted without cause or given jobs that were not openly available to apply for. There is also a HUGE lack in vacation/sick days and you will be written up for being 1 minute late.

    Advice to Management

    Allow all of the hard working people the ability to advance and create a road map for success for your employees so they know that there is room to grow in your ever growing company.


  3. Helpful (1)

    "Odd job - comparatively extreme highs and lows."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Script Writer/Editor, Voice Talent in Vancouver, WA
    Current Employee - Script Writer/Editor, Voice Talent in Vancouver, WA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Office Ally full-time (More than 3 years)

    Pros

    OA generally treats employees well, and the free service model for their products really drew me to the company. They do try pretty hard to serve their clients well in the health care industry, and they fill a niche as a web-based clearinghouse and practice management system very well.

    Cons

    The company started as a call center and in-house developed program, and did not sell when they planned to. Instead, they continue to operate internally like a call center, which is not appropriate for the size of the company. Developers and Analysts have a very high turnover rate, and the benefits, compensation, and respect for theses roles are not up to snuff. They are also, oddly, reluctant to advertise in any way other than word-of-mouth, actively rebuffing attemps to foray into social media, Youtube, Google AdWords, and other publicity sources.

    Advice to Management

    Sell the company instead of trying to run it like a small business. Get a Wikipedia page, for crying out loud.


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  5. "Liveable."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Vancouver, WA
    Former Employee - Anonymous Employee in Vancouver, WA
    Recommends
    Positive Outlook

    I worked at Office Ally full-time (More than a year)

    Pros

    Lots of great coworkers. People really do have each other's best interests in mind.

    Flexible schedule. So long as you stay on track with your projects, no one seems to mind if you leave at 5. Hours are fairly flexible.

    Pay is decent, as long as you know how to negotiate.

    Office politics can often be sidestepped.

    Promotions are now a thing, but often require a minimum of 2 years work if you want to advance (junior > midlevel > senior).

    Cons

    Management often doesn't understand the impact of many of their seemingly-arbitrary policies. Some insanely good managers have left because they couldn't push for better work practices.

    Lack of training. It looks like the developers/QAs have the hardest time with this. There's a reasonable amount of documentation to help newcomers, but it's not well organized or maintained.

    PR is disappointing. Their Facebook is a mess and their Twitter went unused for years, but their digital presence has been cleaned up.

    Advice to Management

    Quit trying to watch over everyone's shoulder. Most employees are excited to work here and your hovering doesn't help.

    Be open to your employee's suggestions. That suggestion box will remain a cliche until your attitude changes.


  6. "Cool"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Teaching medical pros about the software

    Cons

    Some professionals taking awhile to understand.


  7. "Overall extremely satisfied!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Training Support Specialist in San Antonio, TX
    Current Employee - Training Support Specialist in San Antonio, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Office Ally full-time (Less than a year)

    Pros

    1. Job security. Expanding company so VERY low turnover rate for call center (direct hire) 2. Excellent benefits 3. Valued employee 4. Great co-workers (not much favoritism) 5. Snacks! 6. Paid for what you're worth

    Cons

    1. Bleak results for temp/contract hires 2. Extremely disorganized training 3. Since the company is fairly new and still expanding, they are still trying to figure out what works and what doesn't so you have to be flexible 4. Also with expansion comes a lot of software updates which in turn causes system issues 5. WAY too much gossip around the office. The work/job itself is great but they are working on weeding out some bad apples.

    Advice to Management

    Please designate someone with the task of creating a constructive training program. We shouldn't have to be "comfortable" with retaining just 20% of the material and feeling like we are going out in the floor blind and/or wasting countless hours sitting in the training room without anything to do. Find a way of allowing certain employees to fast track their cert process if they show they have had no issues passing them and are proving themselves. Weed out gossips, always talking down on others, and those who dress like they're heading to the club after work. Thanks for the consideration on these matters!


  8. Helpful (1)

    "Eh"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Specialist in San Antonio, TX
    Former Employee - Technical Support Specialist in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Office Ally (Less than a year)

    Pros

    I guess the pro is free muffins every friday.

    Cons

    Office policy changes every 5 seconds and nothing really goes smoothly.


  9. Helpful (4)

    "Worst Management - Terrible Humane Treatment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Developer in Vancouver, WA
    Former Employee - Software Developer in Vancouver, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Office Ally full-time (More than 3 years)

    Pros

    Lunches provided usually once a week.
    Quite a bit of loyal and amazing colleagues to work with.
    Great location.

    Cons

    Terrible micro management in all departments (not including the CIO and COO).
    Too much favoritism and it's obvious.
    Benefits are severely lacking compared to other companies in such a expensive area to live.

    Advice to Management

    Treat the employee's like human beings and adults, not high school children.


  10. Helpful (3)

    "Software Sales Rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Office Ally full-time

    Pros

    most of the employees were friendly

    Cons

    very unorganized and un professional


  11. "Love our Office Ally!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Vancouver, WA
    Current Employee - Anonymous Employee in Vancouver, WA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I've been with the company for several years and many great changes have taken place. Its a place I have always called home and several of my peers feel the same. The CEO personally get's involved making sure our needs are being met.

    Cons

    How about changing or snack jars a bit! Otherwise, appreciate the free food and beverages!

    Advice to Management

    Continue with the great work in providing a challenging and engaged workplace.



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