Office Depot Reviews in Austin, TX | Glassdoor

Office Depot Austin Reviews

Updated August 8, 2017
73 reviews

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Austin, TX

2.8
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Office Depot Chief Executive Officer Gerry Smith
Gerry Smith
3 Ratings

73 Employee Reviews

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Pros
Cons
  • Big budget constraints made it more difficult- so needed more support from upper management to help push projects forward (in 131 reviews)

  • Only top 500 earn commissions, most people see the job as a minimum wage kind of thing (in 107 reviews)

More Pros and Cons

  1. Helpful (1)

    "Inside Sales Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Representative in Austin, TX
    Current Employee - Inside Sales Representative in Austin, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Office Depot full-time (More than 3 years)

    Pros

    Decent pay. Nice people and management are friendly. Normal office perks like food/snacks/drinks. Overall positive environment.

    Cons

    Not a typical sales job where if you want to work hard you can make good money. Your based mainly on the type of book of business you get.

    Advice to Management

    Listen to employees more on what works with the customer. Make the commission more incentive on the sale. Bonuses should be pain monthly not quarterly.


  2. Helpful (1)

    "Say anything to get you in the door. Inside sales rep."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Representative in Austin, TX
    Current Employee - Inside Sales Representative in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Office Depot full-time (Less than a year)

    Pros

    Work life balance is good. Laid back leadership. Kinda diverse leadership, but not many black people in key sales roles.

    Cons

    Culture died after training. They hire you for a position that's not available, then they put you in a campaign position that's really busy work.

  3. "Hectic, understaffed, unmotivated, and out of touch."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Supervisor in Austin, TX
    Former Employee - Customer Service Supervisor in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Office Depot full-time (More than a year)

    Pros

    Great PTO for full time employees
    Awesome Store management
    Community amongst employees

    Cons

    Ridiculous goals
    Cut all full time employees except those in supervisor roles.
    PC tunes and diagnosis are a joke and are nothing more than a means to hurt customers.
    Lay offs of lots of great hardworking talent.
    HUGE disconnect between corporate and retail division.

    Advice to Management

    Bring back full time to employees who have put years of their life to the company and get rid of unmotivating goal structures like "WIGs" or goal cards. 99% of the time the employees don't hit these goals and only further pushing the employees away from caring about hitting any attainable goals in the future.

    Also bring back commission, for all associates, other wise you will continue to see a large drop in attachment sales.

    Fix REWARDS system, stores have lost droves of customers due to lack of an easy to use system that does nothing more than datamine the customer.


  4. Helpful (3)

    "Sales Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Austin, TX
    Former Employee - Account Manager in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Office Depot full-time (More than a year)

    Pros

    The best part about working at this job was the people. I mean my coworkers. The pay is good, considering all of the constraints that are always being placed on you.

    Cons

    The managers tell you that the sky is the limit. What is NOT mentioned is that this place is microcosm of corporate america. Ergo if you don't look like the rest of the "typical" corporate structure, you will not be promoted. Bonus structure is highly questionable- ie it changes during the quarter that you are supposed to be paid out. If you and your spouse work here, only 1 of your will receive a bonus during a quarter. I mean even if you see that you have a bonus, it will mysteriously be gone during payout period.

    Advice to Management

    Stop trying to sell everyone you "OD" kool-aide, that stuff is poison. When there is a new implementation of a new policy, stick to it.


  5. Helpful (1)

    "Inside Sales Office"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Representative in Austin, TX
    Current Employee - Inside Sales Representative in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Office Depot full-time (More than a year)

    Pros

    Consistent hours
    Clear accountability
    Positive surface attitude
    Company Outings
    Company Meetings

    Cons

    Unclear Expectations
    Aggressive Management and Human Resources Staff
    Terrible process and systems
    Hourly pay and bad bonus structure
    Pilot programs are not planned or defined
    Employees are given unrealistic metrics
    Employees are treated unfairly in regards to building wide expectations

    Advice to Management

    At what point do we hold our management accountable for the lack of development and efficiency? Own up to your own lack of planning and stop holding your employees, specifically your new hires, responsible for your failure to either delegate or simply own your duties. Create an atmosphere of communication, standardization, and camaraderie.


  6. Helpful (2)

    "Business account manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Account Manager in Austin, TX
    Former Employee - Business Account Manager in Austin, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Office Depot full-time (More than a year)

    Pros

    Coworkers
    Culture
    Work / life balance
    Fun atmosphere
    Give back to community
    Plenty of training and help from teammates
    Cool spiffs

    Cons

    Middle management and upper management have clearly made a divide with the subordinates. Left hand and right hand not on same page.

    Advice to Management

    Listen to your people. The ones that do it every day can inform you of the ebbs and flows of the day to day. You have people that have never sat in those chairs or made a call but since they are team manager they know more and can train on it? Doesn't make sense


  7. Helpful (2)

    "Good job but redundant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Representative in Austin, TX
    Current Employee - Inside Sales Representative in Austin, TX
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at Office Depot full-time (More than a year)

    Pros

    This job is pretty simple to grasp.

    Cons

    After 9 month the job becomes very boring and bonus is based on sales that are often times out of your control.

    Advice to Management

    There needs to be consistency through out the organization.

  8. "Business Development Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Development Manager in Austin, TX
    Former Employee - Business Development Manager in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Office Depot (More than 3 years)

    Pros

    Pretty laid back environment

    Cons

    Terrible intimidation tactics of the sales directors

    Advice to Management

    Value your employees more


  9. "Very Positive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Impress Staff Member in Austin, TX
    Former Employee - Impress Staff Member in Austin, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    The work seems well balanced. There's always something to do (which is nice if you prefer working through your day rather than just sitting around waiting for a customer to come in), but they're good about hiring enough staff for the work to not be overwhelming. Managers were relaxed enough to be nice and understanding, with enough authority and goals reinforcement to get actual work done.

    Cons

    As is fairly common in retail, there is a decent fluctuation in work between busy and slow times. The busiest time of the year is typically back to school week, which can get pretty hectic.

    Advice to Management

    Upper management should either relax the company return policy or better enforce it. Store managers tended to relax the store return policy quite a bit if a customer asked, so as to appease the customer; this caused store employees some confusion as to whether to follow technical return policies or their particular manager's return philosophy.


  10. Helpful (1)

    "Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Inside Sales/ISO Account Manager in Austin, TX
    Former Employee - Senior Inside Sales/ISO Account Manager in Austin, TX
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Office Depot full-time (More than a year)

    Pros

    Great work life balance. A great place to get your foot in the door with a solid base. My manager was amazing but it is luck of the draw. Adequate time off for vacation.

    Cons

    Agendas are always changing. Bonus structure could be much better. I maxed out my position in a very short amount of time.

    Advice to Management

    Please stop constantly changing agendas and harping on talk time. It gets old hearing this over and over when you are one of the ones doing your jobs.


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