Office Depot Reviews | Glassdoor

Office Depot Reviews

Updated August 18, 2017
3,335 reviews

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3.0
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Office Depot Chief Executive Officer Gerry Smith
Gerry Smith
69 Ratings

3,335 Employee Reviews

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Pros
Cons
  • Big budget constraints made it more difficult- so needed more support from upper management to help push projects forward (in 131 reviews)

  • Only top 500 earn commissions, most people see the job as a minimum wage kind of thing (in 107 reviews)

More Pros and Cons

  1. "Overall, a fun place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Office Depot full-time (More than 3 years)

    Pros

    (1) Constantly changing work environment, never a boring moment. (2) Seriously learning many computer skills, design skills, retail experience, and customer service skills. (3) The pay rate is pretty good.

    Cons

    (1) Automatic scheduling that can give weird shifts. (2) High-stress customer service environment. (3) Extreme expectations from Management on top of an already demanding to-do list in your everyday work.

    Advice to Management

    Managers, be clear and up front with workers, don't talk about employees to other employees, we will eventually find out what you said. Also, don't micromanage, as w e usually know what we are doing. That said, try to be helpful if we seriously need help.


  2. "Old-Fashioned Retail"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Merchandise Stock Associate in Saint Cloud, MN
    Current Employee - Merchandise Stock Associate in Saint Cloud, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Office Depot part-time (More than 3 years)

    Pros

    Great Co-workers
    Slower-Paced Retail, more business savvy customers who know what they need
    Rewards System - 2% Back on Everything (Competes with Staples)
    Competitor Price Matching
    Less Pressure from Management than previous employers
    Reasonable Expectations, Skill Building, Product Knowledge Training, Cross Training (for most associates)
    Employee discounts - new 10 (tech) - 20 (supplies) - 30 percent (services) discounts across the board
    Pay raises every few months
    Paid time off accrues automatically
    Spiffs on certain products and commission - if you are full time
    Good part time job (for students or second job)
    Okay full time job (for management - few full time associates)

    Cons

    Aging store chain that needs to catch up to online retail and make their stores more engaging, focused and interactive
    Company has an uncertain future and is not immune to the woes of retail
    High markups on many products to "pay" for rewards program (200-1000% on some!) causes sticker shock for many customers
    One of the FEW stores in retail to not offer holiday pay or bonuses
    Tax Season, Holidays, and Back to School times are VERY busy
    Weekends are hectic with ad-set, customers, and inventory tasks
    Inconsistent Scheduling and Staffing
    Inconsistent Pay (see above)

    Advice to Management

    Recognize every employee's efforts, treat the customer with the utmost respect, and be open in all lines of communication.
    Be an ambassador for the company, an advocate for the associate, and a friend to every customer. These relationships matter, and drive future business. That's what brings people in from our competitors and keeps our loyal customers coming back.
    Make the job fun and professional. It can be done.
    Most importantly, take care of business.

  3. "Copy/Print Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Flexible hours, great first time job experience.

    Cons

    Closing the store could mean you stay later that you are scheduled, but you do get paid OT which is great.


  4. "You cant trust what these guys say"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Copy and Print Associate in San Marcos, TX
    Current Employee - Copy and Print Associate in San Marcos, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Office Depot part-time (More than a year)

    Pros

    Easy tasks
    Accomodatimg training
    Air conditioned environment

    Cons

    Pays you less than promised
    Overworks you, even on part time
    No raises (promised)
    Difficult customers
    Small amount of recognition

    Advice to Management

    When an employee asks for a certain amount of hours, give them those hours -- even if it is the most busy time of the year. I asked for 15 or less during the school year and I got assigned 40, and I work "part time".

    When interviewing someone, don't promise a pay rate that isn't going to be payed.

    Recognize people for the hard work they do instead of recognizing any little wrong thing they may do.


  5. "Senior Tech Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Office Depot full-time

    Pros

    friendly team, team support, interactive, interesting, engaging, exciting

    Cons

    the usual woes of back to school and holiday seasons with any retail job


  6. "Meh... Retail is not for me..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Office Depot part-time

    Pros

    Easy going, little thinking required

    Cons

    If repetitive tasks drive you insane, stay away

    Advice to Management

    Honestly not sure, retail is difficult to really enhance employee attitude.


  7. "Vertical Market Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vertical Market Manager in Seattle, WA
    Former Employee - Vertical Market Manager in Seattle, WA
    Doesn't Recommend
    Neutral Outlook

    I worked at Office Depot full-time (More than 10 years)

    Pros

    Our position is going away but having a team of outside reps is very helpful.

    Cons

    They now only allow us to work with the largest customers while everyone else must use a inside sales rep

    Advice to Management

    Outsourcing of customer service, accounts payable and reporting causes huge delays in providing reports and service to customers.

  8. Helpful (1)

    "Inside Sales Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Representative in Austin, TX
    Current Employee - Inside Sales Representative in Austin, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Office Depot full-time (More than 3 years)

    Pros

    Decent pay. Nice people and management are friendly. Normal office perks like food/snacks/drinks. Overall positive environment.

    Cons

    Not a typical sales job where if you want to work hard you can make good money. Your based mainly on the type of book of business you get.

    Advice to Management

    Listen to employees more on what works with the customer. Make the commission more incentive on the sale. Bonuses should be pain monthly not quarterly.


  9. "Logistics associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Office Depot part-time (Less than a year)

    Pros

    Easy to move up

    Cons

    Lack of full time positiona


  10. "great"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Office Depot part-time

    Pros

    good pay for students usually

    Cons

    there really are not many complaints


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