Office Depot Reviews | Glassdoor

Office Depot Reviews

Updated July 20, 2017
3,285 reviews

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3,285 Employee Reviews

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Pros
Cons
  • Big budget constraints made it more difficult- so needed more support from upper management to help push projects forward (in 131 reviews)

  • Only top 500 earn commissions, most people see the job as a minimum wage kind of thing (in 107 reviews)

More Pros and Cons

  1. "Medium"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Development Manager in San Francisco, CA
    Current Employee - Business Development Manager in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Office Depot full-time (More than 8 years)

    Pros

    Local management and great Director - B2B Side and NOT retail

    Cons

    Quarterly Bonus Plan Based is not 100% so you can find yourself frustrated by the "payback" clause. They also often unilaterally make changes to the bonus that are disadvantageous to the employee.

    The Benefit Package is okay although much of the administration of the understanding of the Netbenefits site is horrific and inaccurate. Many of the HR4U representatives do NOT understand the nuances of certain benefits they offer.

    Advice to Management

    They do not evaluate the ROI of certain prototypes that they buy which are useless and create "corrupted selling time." Overall, the company needs to reduce the amount of "corrupted selling time" for employees and strategically view methods in the B2B market to compete with companies like Amazon where much of the market has gone where buyers have less savvy and allow end users to order without regard for corporate discounts. Amazon is great but they are diversifying to the point that they are trying to compete with UPS, and FedEx by delivering their own product (hearsay). As Richard Branson, the billionaire, remarked "the best way to become a millionaire is to be a billionaire and purchase an airline."


  2. "Low pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate/Print Specialist in Lauderdale Lakes, FL
    Former Employee - Sales Associate/Print Specialist in Lauderdale Lakes, FL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Office Depot (Less than a year)

    Pros

    You learn how to work at a fast pace and how to work around Microsoft office/excel/PowerPoint. You also learn how to create a multitude of things such as stamps, booklets, resumes etc.

    Cons

    They don't pay enough, very rude entitled customers, they do not give you enough hours and you're very rarely rewarded for how hard you work.

    Advice to Management

    Have more people working in the print department.

  3. "Operations management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager in Naples, FL
    Current Employee - Operations Manager in Naples, FL
    Recommends
    Positive Outlook

    I have been working at Office Depot full-time (More than 3 years)

    Pros

    Good management teams, good training, positive people drug free work place, 401k plan, bcbs insurance ppo, promote from within for proven talent.

    Cons

    Long Hours, lots of work


  4. Helpful (1)

    "Office Depot Sales Associate Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Nashville, TN
    Former Employee - Sales Associate in Nashville, TN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Office Depot (More than a year)

    Pros

    There really isn't any benefit to working here.

    Cons

    Toxic work environment, low pay, lack of leadership and nepotism. Felt like High School rather than a business establishment.

    Advice to Management

    Pay people better and don't make them feel like pawns.


  5. Helpful (1)

    "You are a machine that generates sales numbers. You and the customer do not matter."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Sales Consultant in Reston, VA
    Former Employee - Senior Sales Consultant in Reston, VA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Office Depot full-time (More than 3 years)

    Pros

    Easy enough job to get if you can't find anything else and need money badly enough.

    They like to promote from within rather than hire management from outside the company.

    Cons

    Commission on Protection Plans and Tech Services was reduced to 5% in 2015 or so, leaving very little incentive for associates and tech staff to upsell on services and plans. Previously it would begin at 5% and increase to 10% or 15% based on the district's overall performance.

    Zero time allowed for training. You'll click through mind-numbing videos and quizzes on them for a day or two and then be thrown to the wolves. You will retain none of it. There is no practical, hands-on training. I was never allowed adequate time to train my tech associates and so had no one to back me up on repairs and service sales.

    Little to no flexibility in scheduling for full-timers.

    Corporate punishes poor sales numbers by reducing available payroll, hamstringing associates' and senior sales consultants' efforts.

    Management staff clocks in early and stays late, resulting in cut hours and essentially stealing pay from full- and part-time associates.

    Lack of available payroll means you will be expected to do the job of three or more people between your regular selling duties, pc repairs (for technicians), setting planograms, picking online and ship orders, and cleaning the store before closing every night. More often than not you'll be forced to choose between trying to make sales goals and keeping the store from looking like a train wreck.

    Advice to Management

    Treat your associates well and they'll carry the company faster than corporate will. Pay a fair, living wage and treat your associates like human beings rather than machines that make money for your bosses.


  6. "Hectic, understaffed, unmotivated, and out of touch."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Supervisor in Austin, TX
    Former Employee - Customer Service Supervisor in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Office Depot full-time (More than a year)

    Pros

    Great PTO for full time employees
    Awesome Store management
    Community amongst employees

    Cons

    Ridiculous goals
    Cut all full time employees except those in supervisor roles.
    PC tunes and diagnosis are a joke and are nothing more than a means to hurt customers.
    Lay offs of lots of great hardworking talent.
    HUGE disconnect between corporate and retail division.

    Advice to Management

    Bring back full time to employees who have put years of their life to the company and get rid of unmotivating goal structures like "WIGs" or goal cards. 99% of the time the employees don't hit these goals and only further pushing the employees away from caring about hitting any attainable goals in the future.

    Also bring back commission, for all associates, other wise you will continue to see a large drop in attachment sales.

    Fix REWARDS system, stores have lost droves of customers due to lack of an easy to use system that does nothing more than datamine the customer.


  7. "Store Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Houston, TX
    Former Employee - Store Manager in Houston, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Office Depot full-time (More than 5 years)

    Pros

    Freedom to run your business.
    Metrics to score your performance.
    Great peer support group.

    Cons

    Lack of payroll to hire and train qualified people.
    Turnover at the DM level.
    Salary for Store Management

    Advice to Management

    Need better recruitment of qualified DM candidates.

  8. "The culture is awesome"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Norcross, GA
    Former Employee - Anonymous Employee in Norcross, GA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Office Depot full-time (More than a year)

    Pros

    People here are awesome and the culture is great

    Cons

    turnover is high bc of the lack of pay

    Advice to Management

    pay the people what they're worth


  9. "Do NOT go there"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager in Boca Raton, FL
    Former Employee - Senior Manager in Boca Raton, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Office Depot full-time (More than 8 years)

    Pros

    People you work with are all fantastic

    Cons

    Poor pay. Long hours and senior directors are on you all day long. Anyone with tenure ...they find a way to get rid of you. They never act professionally and treat management employees so poorly you want to leave. I am a professional with a lot of experience and skills. Management are mostly a bunch of kids that want to get ahead and will stab you in the back every chance they get. If you want some experience ....just stay 2 years and then leave. Don't go there unless you really need a job. With the mergers' they are going down hill

    Advice to Management

    Look at directors and senior directors. They treat their employees like dirt.


  10. Helpful (2)

    "Sales Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Austin, TX
    Former Employee - Account Manager in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Office Depot full-time (More than a year)

    Pros

    The best part about working at this job was the people. I mean my coworkers. The pay is good, considering all of the constraints that are always being placed on you.

    Cons

    The managers tell you that the sky is the limit. What is NOT mentioned is that this place is microcosm of corporate america. Ergo if you don't look like the rest of the "typical" corporate structure, you will not be promoted. Bonus structure is highly questionable- ie it changes during the quarter that you are supposed to be paid out. If you and your spouse work here, only 1 of your will receive a bonus during a quarter. I mean even if you see that you have a bonus, it will mysteriously be gone during payout period.

    Advice to Management

    Stop trying to sell everyone you "OD" kool-aide, that stuff is poison. When there is a new implementation of a new policy, stick to it.


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