OfficeMax Reviews in Atlanta, GA | Glassdoor

OfficeMax Atlanta Reviews

Updated June 4, 2017
26 reviews

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Atlanta, GA Area

3.3
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OfficeMax Chief Executive Officer Gerry Smith
Gerry Smith
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26 Employee Reviews

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  1. Helpful (3)

    "I'd rather be a slave."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Consultant in Austell, GA
    Former Employee - Sales Consultant in Austell, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at OfficeMax part-time (More than a year)

    Pros

    There is a 20 word minimum? Let's see... None, none, none. Nope, still can't think of anything good.

    Cons

    Terrible hours, mediocre pay, horrible management on store and corporate levels, constantly driving numbers in your face, impatient customers, and an uncanny ability to teach their sales associates and consultants to annoy everyone that walks through the door.

    Advice to Management

    Incentives go a long way for part-timers, and full-timers if you want to keep someone working for the company. Start with something better than a 10 cent raise every year.


  2. "Worked in retailer For over 25 years"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Norcross, GA
    Former Employee - Sales Associate in Norcross, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at OfficeMax full-time (More than 3 years)

    Pros

    Vacation/sick time can be joined

    Cons

    Could care less about customer service

    Advice to Management

    At the store I worked at in Georgia there was no customer service training.
    If a customer asked were is a notebook they were told row six on the left.
    Never walking them there! Even managers did this!
    Customers might as well go to Walmart !
    This would drive me nuts.
    Giving the customer. The total answer was never part of training or practice !
    How can you have add on sales with out this.

  3. "Office Max"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Supervisor in Atlanta, GA
    Current Employee - Operations Supervisor in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at OfficeMax full-time (More than a year)

    Pros

    flex hours
    can be a relaxing place to work
    you do get spiffs

    Cons

    upper managaement has not idea what they are doing
    no true focus
    not enough merchandise to compete with Best Buy

    Advice to Management

    Look at the stores before making a broad decision


  4. "As a Cog, You Are Important to Us"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Copy Center in Atlanta, GA
    Current Employee - Copy Center in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at OfficeMax part-time (More than 10 years)

    Pros

    The management is eminently flexible when it comes to scheduling and working around your life. If you're in school, they will bend over backwards to accommodate your classes.

    Middle management and the company structure is also supremely ethical and safety-obsessed. Playing politics is at a minimum; if your job is in danger, it's because you're not doing the job right. It has nothing to do with who likes you or whether you said something to a manager at the wrong moment. The environment is fairly laid back as long as stuff gets done.

    Management has, of late, been making lots of improvements to the company's infrastructure. They're doing lots of tinkering in every department, which has resulted in fixes to a lot of old problems. Whether this continues as OfficeDepot begins to merge is anybody's guess.

    Cons

    The pay and benefits are the absolute minimum they can get away with. I know some fast food joints whose pay is better. There is almost no upward mobility unless you're good at selling computer replacement plans.

    The company professes to value innovation. This is false, at least at the lower levels. Not all rules are enforced all the time, but most are enforced to the letter, and any suggestions for innovations or flexibility are met with indifference at best. The management is not completely tone-deaf, and there has been some change from the top down, although many of the changes that profess to improve employee life aren't that meaningful.

    You are expected to play your part without unapproved deviation for minimal pay, but at least they provide donuts and orange juice at the store meetings.


  5. "Customer Experience Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Manager/Sales Specialist in Canton, GA
    Former Employee - Sales Manager/Sales Specialist in Canton, GA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at OfficeMax full-time (More than 3 years)

    Pros

    Learn very good techniques to sell to a customer and not sell for what the company wants, but for what the customer needs.

    Cons

    Upper management in some stores can be hit or miss. You either have a great store leader and motivate the team and then you have leaders that are dictators and don't really want to help you improve and expect everything.

    Advice to Management

    Treat everyone with respect and give all employees a chance to grow and improve! It might take awhile but eventually the associate will step up and surprise you!


  6. "Low Pay, Few Hours"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate/Cashier in Griffin, GA
    Current Employee - Sales Associate/Cashier in Griffin, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at OfficeMax part-time (Less than a year)

    Pros

    A lot of the people who work there are great, and having the first look at sales items can come in handy, especially if you have another job or your own business.

    Cons

    They will pay you the lowest amount they can get away with paying you, and then they will try to squeeze as much work out of you as possible in as few hours as possible. Full-time employment is typically reserved for managers, so don't expect full shifts or benefits. If you work less than 6 hours on a shift, they aren't required to give you a break, so you'll have to depend on the kindness of your manager on shift if you want a meal. Don't even think about working the Impress Center (print services) if you value your health. They work long shifts with no breaks and handle the largest amount of customers at one time.

    Advice to Management

    Learn to treat your employees like people instead of numbers. If you want people to actually care about your profits, rewards programs, and merchandise, you have to actually give them enough money to support themselves. People are willing to work hard for their money if you pay them enough money to make their work worthwhile. In my time at OfficeMax, I've spent time talking to 15 other employees, and only ONE of them is satisfied with his job. I'm certainly not satisfied, so if you only have 1 out of 16 employees happy, you're doing something terribly wrong.


  7. "Store manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Duluth, GA
    Former Employee - Store Manager in Duluth, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at OfficeMax full-time (More than 5 years)

    Pros

    Stock options. Good paid time off.

    Cons

    Poor work life balance. Lack of communication from upper management. No upward mobility.

  8. "The in crowd."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sale Specialist (Key Holder) in Atlanta, GA
    Current Employee - Sale Specialist (Key Holder) in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at OfficeMax full-time (Less than a year)

    Pros

    Few requirements for hire. Opportunity to learn management skills in a retail environment with business minded customers.

    Cons

    Unrealistic expectations. Metrics that are counter intuitive, and inconsistent with industry trends.

    Advice to Management

    Staff are human beings, not cattle.


  9. Helpful (1)

    "Good for a long time and now not so much"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Store Manager in Roswell, GA
    Current Employee - Assistant Store Manager in Roswell, GA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at OfficeMax full-time (More than 5 years)

    Pros

    Work/life balance, the people I work with

    Cons

    Pay, Corporate not being realistic, merger, High Turnover due to horrible pay.

    Advice to Management

    Pay your bottom tier associates better. I'm a manager and can't constantly replace employees with unskilled employees because we refuse to pay the people that work for us.


  10. "Great First Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Associate in Woodstock, GA
    Former Employee - Store Associate in Woodstock, GA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at OfficeMax part-time (More than a year)

    Pros

    Flexible scheduling and discount on products.

    Cons

    Sometimes forget you have a personal life.

    Advice to Management

    N/A


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