OfficeMax Reviews | Glassdoor

OfficeMax Reviews

Updated November 19, 2017
1,853 reviews

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1,853 Employee Reviews

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  1. Helpful (1)

    "Hopefully, they've found their niche."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    Pros

    Easy to get a job there. There are some good managers, but most leave for greener pastures. OfficeMax really struggled to find identity in the 1990's. I worked there from 1992-1999. Most of the work there is typical part time job fare. There are fairly flexible hours available. Benefits are typical.

    Cons

    Terrible mid level management--at least before purchase by Boise. Management at district and regional level was dictatorial, and capricious. Ridiculous payroll goals. Customer service suffered. Bunker mentality in stores. Terrible morale at that time. Disorganized training--if there was any. Bottom line was paramount.

    Advice to Management

    Learn what it's like (again) in the trenches. Don't disconnect. Customer service is paramount at OfficeMax, but in the past, the stores were not given the tools to do this. No backup of store management from superiors. Training essentially non-existent. No formal training for managers at that time. Learned on the fly.


  2. "Better when it was Boise"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Programmer in Itasca, IL
    Former Employee - Programmer in Itasca, IL
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The people that were there when the company was Boise Cascade Office Products were great - not so much after Officemax came in. That could be, of course, due to mass layoffs and - more importantly - how they were handled.

    Cons

    Constantly-changing IT management who did not get to know the employees and their capabilities. The afore-mentioned layoffs (telling a group of 40+ people in one room that they were just laid off is not a great morale-builder.

    Advice to Management

    Understand and learn about the competencies and capabilities of your employees.

  3. "Contract Division"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Good industry with lots of potential. If they get their act together the opportunity to be a leader in office services is huge.

    Cons

    Company is not fully staffed to get projects done on time and correctly. Local leadership manages by fear and
    intimidation. Employees are not empowered to make decisions and are micromanaged to the extreme.

    Advice to Management

    Get the focus back onto the customer. All of the cost cutting is affecting customer satifaction and in the end will drive them away from OMX


  4. Helpful (1)

    "If you're 55 and just looking for a place to work this is the place for you!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Staff Accountant II in Naperville, IL
    Current Employee - Staff Accountant II in Naperville, IL
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The people you work with are generally very nice and welcoming.

    Cons

    There is no professional development. Executives lie constantly, and just keep pushing the do more with less concept, while they keep taking more. There is no opportunity to advance...they'll let you move departments, but they won't let you move up. No raises, no 401k match, and they just keep cutting workers. The more work you're able to complete the more they'll keep giving you and when you mention being overloaded or request a raise they just say you're not doing enough.

    Advice to Management

    Get rid of all these senior directors, and VP's that don't do anything. Start focusing on the people that do all the work by increasing their pay, matching 401k, and promoting from within. Stop with the do more with less non-sense while you keep handing out bonus checks to your VP's. We're either making cuts because of the economy or not....make up your mind.


  5. "This could be a great company, but it is not."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The sales team I worked with were willing to help out one another. I loved every member of the sales team across the region. Management was sub par though.

    Cons

    Top-level management was not in touch with those who were in the trenches. This approach is reflected in the poor performance of the company over the past several years.

    Advice to Management

    Please pay attention to those in the field. Ever since the culture change from several years ago, the company has lost its way.


  6. Helpful (2)

    "Boise Cascade was a DESTINATION...OfficeMax is just a paycheck"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Relationship Manager in Elkridge, MD
    Former Employee - Business Relationship Manager in Elkridge, MD
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Working from home a plus. Competent customer service support helps retain customers. Hard working warehouse associates and drivers make a positive difference.

    Cons

    Management is dishonest (how disappointing...), and truly doesn't care for their associates.
    The pay plan is used to manage income, and is a disincentive.
    Sales Management (local and national) is arrogant and devoid of sales ability.
    There is an air of negativity that lingers over the associates. This is a depressing place to work.

    Advice to Management

    Stop being afraid to pay your associates. When you stopped paying you started losing business. Listen to your seasoned sales associates and stop hiring money grubbing consultants that have done nothing but screw things up.


  7. Helpful (1)

    "Crap"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Supervisor in Anchorage, AK
    Former Employee - Operations Supervisor in Anchorage, AK
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Working there generally gives you aa good sense of teamwork when the company actually spends enough money for a team to be working at any one time.

    Cons

    Poor benefits, poor senior management combined with rip-off style warranties and changing company focus every three months makes the atmosphere a poor one to work in.

    Advice to Management

    Treat your employees better, better benefits and less favoritism. Also get rid of CTRL and get a better max assurance plan.

  8. Helpful (3)

    "Good place to work, but not a great use of a M.B.A."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Naperville, IL
    Former Employee - Anonymous Employee in Naperville, IL
    Doesn't Recommend
    No opinion of CEO

    Pros

    The employees are nice and respectful to each other; good collaboration. The work environment itself is a nice place to work. Good Work life balance. The work is interesting. Great place to gain good work experience. Lots of Diversity programs/support groups.

    Cons

    There is a large number of people that came from Boise Cascade and have been with the company for a long time. The old Boise employees have the experience, knowledge base and history of the processes/ systems and have been rewarded with Management position. However, OfficeMax recruits M.B.A.s, but Middle Management typically, don't hold Graduate degrees which causes a disconnect. So, talented employees are not able to put their M.B.A.s to use and often left with no other choice but to leave the company. Not much Diversity in Senior Management positions. Lastly, employees don't receive benefits until after their 90 days.

    Advice to Management

    Management should have similiar qualifications to the employees they recruit. I also think HR should pay closer attention to the turnover in certain departments and research why employees are leaving.


  9. "OfficeMax is worthless!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Associate in Richmond, VA
    Current Employee - Store Associate in Richmond, VA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    It is better than being out of work, but it is just a job, not a career.

    The health insurance is okay, but a bit pricey for an hourly associate.

    Cons

    Upper level management has no idea of what it takes to work in the store. They make the dumbest policies that utterly fail.

    The moral of the store associates is absolutely dismal.

    It is difficult to make a living wage at OfficeMax.

    Seniority means nothing at OfficeMax.

    Advice to Management

    You can't compete with Best Buy on technology products, stick with office products. Stop pressuring the associates to sell extended warranties and essential kits because you are chasing the customers away. You can't offer excellent customer service with only three employees working in an entire store.


  10. "Run. Run Hard. Run Fast."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Minneapolis, MN
    Current Employee - Sales Associate in Minneapolis, MN
    Doesn't Recommend
    No opinion of CEO

    Pros

    Management does encourage you verbally. Really, the only reason I stayed at this job so very ling was because I was busy with other things and I liked my co-workers.

    Cons

    Will not give you more than 32 hours because that would make you full time and then they'd have to pay for benefits. However they don't tell you this going into the job even if you specifically ask about how many hours you'll receive. The line is "you'll get plenty".
    Micromanaged to death.
    Cannot physically do the job correctly with the time allotted.
    Management doesn't care about their employees (trust me you can tell).
    Tend to hire idiot store managers who talk smooth but who consistently do nothing.
    Turn-over incredibly high.
    Pay freeze lifted right after lower employee reviews but before upper management reviews so they get a raise and we get to wait another year. Yes, we noticed.

    Advice to Management

    Most of your problems in Minneapolis stem from one place. Your misguided view of Management. A manager's job isn't to command. It's to care and to help me do my best work. And how you do that is by listening to your employees, giving the good ones raises, asking what they want to do and helping them get there. Why should I work my butt off if all I get is a PIF card? Yes, they're a good system but they don't alter my non-existent pay raise, and my level of frustration with the fact I'm blocked from doing what I am best at.


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