Ojai Valley Inn & Spa Reviews | Glassdoor

Ojai Valley Inn & Spa Reviews

Updated September 8, 2016
10 reviews

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3.3
Star Star Star Star Star
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Recommend to a friend
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Pete Ells
2 Ratings

Employee Reviews

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  1. "Activities Assisant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Ojai Valley Inn & Spa full-time

    Pros

    Friendly staff and guests. Beautiful location in Ojai, CA. Nice interaction with different departments around the property

    Cons

    Not too many cons. Ojai is a very small town. Although beautiful, may be too quiet for some.

    Advice to Management

    I enjoyed my experience working with/interacting with upper management. I felt they listened to my concerns.


  2. Helpful (1)

    "Never Going to Be Five Star"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Ventura, CA
    Former Employee - Manager in Ventura, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Ojai Valley Inn & Spa full-time (More than 5 years)

    Pros

    Beautiful location, line staff is great to work with.

    Cons

    VERY political, Executives that could never make it anywhere else but Ojai. They fire anyone that speaks up about the inconsistencies between managers/executives and employees. There is a very strong do as I say not as I do attitude. HR is a joke! They talk about employees as if they are the problem. Director is way over her head and should not be a director. But that is the case with most of the execs.

    Advice to Management

    Ownership needs to get rid of exec and start over if they really want to be a 5 diamond and 5 star resort.


  3. Helpful (1)

    "Revolving Door, Ultra-high Expectations, Inadequate Training"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Ojai, CA
    Former Employee - Anonymous Employee in Ojai, CA
    Doesn't Recommend
    Neutral Outlook

    I worked at Ojai Valley Inn & Spa full-time (More than a year)

    Pros

    20% discount on spa, dining, and retail, free golf, friends and family rates, Experience overnight stay in reservations department. Great co-workers who are smart, charismatic, and really bring great work ethic to the table. Beautiful grounds, updated cafeteria for employees.

    Cons

    Micro management, manager/directors never seem to get scolded or disciplined based on inappropriate work behavior and employee targeting. 30 minute lunch break, rarely able to take two 10 minute breaks. Understaffing and inadequate training in high stress positions.

    Advice to Management

    Listen to the cries for help from your employees, they aren't complaining about their managers for no reason. Every department should have plans of action for when employees take well-deserved paid leave for vacation. I is truly a shame to no longer be working for this magical property, but glad to be free to explore other resorts and see how the management style compares.


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  5. "Great sense of family for the most part"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at Ojai Valley Inn & Spa full-time (More than 5 years)

    Pros

    The resort has beautiful grounds and some GREAT employees. There really is a true sense of family amongst the many departments. This is a great networking job and really great learning opportunity in hospitality and customer service in general.

    Cons

    Management is very political. They will allow directors to behave inappropriately/ unprofessional without any consequences. At the end of the day, they would rather get rid of great employees than bad directors who cause their team to either quit or lose all motivation. Turn over is at an all time high. Another thing to add is hospitality workers sacrifice a lot of there personal life to work in this industry; holidays with family, birthdays, weddings, summers and their seems to be know acknowledgement for that. At the end of the day management gets to spend time with their families for the above occasions and thats all that matters

    Advice to Management

    Remember the amount of work your staff truly puts in. Our jobs aren't easy. In order to have great reviews in service your team needs to feel supported by management not belittled or brought down. Management should be held just as accountable for their actions


  6. "Management Could Be More Receptive to Employee Needs"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Ojai, CA
    Former Employee - Anonymous Employee in Ojai, CA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Gorgeous grounds. Opportunity to meet high profile individuals. Inn's presence in community really boosts local economy.

    Cons

    Employee recognition is arbitrary. Lots of favoritism. Does not have employees' best interests in mind. "Tattling" is encouraged. Training is rushed and not thorough. I saw new employees (and newbies to hospitality) written up for breaking policies that they didn't even know existed. I also saw a coworker clearly in a domestic violence situation, and instead of management trying to look into the situation, was terminated.

    Advice to Management

    When someone is new or has little experience in hotel, spend a little extra time training. Do not just invest time training the bigger more heavily staffed departments, take just as much care to help smaller departments with less staff.

    Be more sensitive and observant of employee needs. Listen to them more closely. Yes, guests are important. However, staff are the backbone of the business. The person who I saw was in a domestic violence situation could have been dealt with differently instead of being fired. I understand the "Leave your personal life at home" mentality, but this was different. Of course there's concern of things like that affecting business, but if employees are looked at as humans instead of disposable peons, there would be better loyalty and less turnover. People perform better at their job if working environment is less stressful.


  7. "Once the honeymoon period is over, it can be a stressful job if you have a front house position."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Ojai Valley Inn & Spa part-time (More than a year)

    Pros

    Beautiful property, most co-workers seemed to be really nice easy-going folks, get to meet fascinating people from all over the world, and chances of a working directly with a celebrity are high (if your into that kind of thing).

    Cons

    Pay is low when you consider just how much guests pay for even just one night's stay here.

    If you do not have a management or full-time position, there's not a lot of job security when your position entails dealing directly with guests ("heart of the house" or "front of the house" positions). If you get enough "complaints" you can be dismissed even if you've received glowing reviews from other guests. It seems some of the people in management have not caught on to the "if I complain enough, I'll get a freebie/discount game." It's really sad that people will complain like this, not realizing someone's job might be in jeopardy.

    There's also a lot of favoritism when it comes to promotions. I've seen people with more seniority and experience who are part-timers being passed over for full-time positions.

    In a nutshell...Luxury hospitality can be rough. Some guests come feeling entitled because of how expensive it is to stay at OVIS. Not everyone is cut out for this type of business.


  8. "Things don't move much besides the amount of guests between seasons."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I worked at Ojai Valley Inn & Spa full-time (More than a year)

    Pros

    A great sense of being a part of a "Family". Great experience in customer service. A beautiful area to work at. And for the most part there is high job security there once you pass your 90 days, unless you do something extreme.

    Cons

    It can be difficult to move up the ranks if that is your goal. Employees can be cliquish, if you don't try to be part of the group you can feel isolated. When employees have a issue, management doesn't always take their issue seriously until said employee goes above the chain to whomever they report to. Rules are enforced on a pick and choose basis, and employees tend to feel neglected so they stop caring about the job and just go through the motions. Be prepared to work long and strange hours as well, more so than is typical for this industry.

    Advice to Management

    Take employee's issues seriously and work on coaching those who aren't following the rules better than just turning a blind eye to what is going on. The employees will work better if they feel like they are respected rather than ignored.


  9. "Minimum wage temporary job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pool Server in Ojai, CA
    Former Employee - Pool Server in Ojai, CA
    Recommends
    Negative Outlook

    I worked at Ojai Valley Inn & Spa part-time (Less than a year)

    Pros

    Beautiful location, great opportunity to receive overtime, great benefits of using hotel and restaurants if employee, valuable work experience

    Cons

    Minimum wage job for a lot of physical work, management often micromanaged, hard work was not rewarded,

    Advice to Management

    Treat employees are more valuable to company- If your employees are not happy, then customers will not be happy.


  10. "Excellent Company, best pay for a massage therapist in the county!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - On-call Massage Therapist in Ojai, CA
    Current Employee - On-call Massage Therapist in Ojai, CA
    Recommends
    Positive Outlook

    I have been working at Ojai Valley Inn & Spa part-time (Less than a year)

    Pros

    Great management, equitable distribution of business, fair and regular promotion opportunities, excellent philosophy of giving back to the community and it's employees with low-income housing, donations, flexible time off, excellent benefits for 30hr/wk and up.

    Cons

    They have a pretty strict dress-code. You're only paid a third of what they charge for the service, which can seem unfair. The tourism business is unreliable, and when business is slow you make no money at all. If you work less than 20 massage hours a week you get no benefits at all.


  11. "Overall a great place to begin one's experience in the hospitality industry."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Ojai, CA
    Former Employee - Server in Ojai, CA
    Recommends
    Negative Outlook

    I worked at Ojai Valley Inn & Spa part-time (More than a year)

    Pros

    Good networking opportunities with guests.
    Good hotel to gain experience in the 5-Diamond hospitality
    Friendly employee atmosphere

    Cons

    Low hourly wage
    Many of the management were temporary with a lot of turnover, causing a lot of topsy-turvy management dilemmas.

    Advice to Management

    Perhaps work on staff career development. Show them how they can move up the ladder though hard work for the resort.