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Old Navy

Part of Gap Inc.
Engaged Employer

Old Navy

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Old Navy Reviews

Updated May 28, 2023

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Found 11,627 of over 12K reviews
3.6
59% Recommend to a Friend
Old Navy President and CEO, Old Navy Horacio “Haio” Barbeito
75% Approve of CEO

Found 11,567 of over 12K reviews

3.6
59%
Recommend to a Friend
75%
Approve of CEO
Old Navy President and CEO, Old Navy Horacio “Haio” Barbeito
Horacio “Haio” Barbeito
1,502 Ratings

What people are saying about Old Navy

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We're Pregnant!

1m

a 

Senior Manager

Taking a work trip at 20 weeks. Company is pretty casual (jeans are totally fine). Recommendations for places to shop for maternity clothes? I’ve heard old navy and target are both pretty good. I don’t want to spend a fortune for just 1 week… I usually WFH so it’s been just sweats and leggings so far 😂

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Top Review Highlights by Sentiment

Pros
  • "The hours are flexible and they are very lenient when it comes to requests off.(in 656 reviews)
  • "People there are great and friendly(in 558 reviews)
  • "The discounts and my coworkers were great(in 519 reviews)
  • "They had flexible schedules for people who were in school or worked more than one job.(in 301 reviews)
  • "Great benefits and you are never bored with your job because it will consistently change.(in 272 reviews)
Cons
  • "Poor management and may ask you to work way too many hours when you specifically told them you were not able to.(in 786 reviews)
  • "The pay is low for the amount of work and customers you have to deal with.(in 625 reviews)
  • "New Manager was rude and commanding(in 549 reviews)
  • "No work/life balance (ON used to preach work/life balance and seemed to geuinely care about their employees but that's disappeared in the last 2 yrs).(in 188 reviews)
  • "No training (less than two weeks for management mostly as modules on the computer)(in 168 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of Old Navy and is not affected by filters.

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  1. 5.0
    Former Employee, more than 3 years
    Featured Review

    Good job for college student

    Mar 7, 2023 - Sales Associate in San Marcos, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Flexible schedule to coordinate with school schedule

    Cons

    Early mornings and late nights if opening or closing

    Be the first to find this review helpful
  2. 5.0
    Current Employee

    Good

    Apr 16, 2023 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Pretty good to work at

    Cons

    Not bad to work at

    Continue reading
    Be the first to find this review helpful
  3. Join the Old Navy team
    See Our Latest Jobs
  4. 5.0
    Current Employee

    I loved it!

    May 16, 2023 - Retail Brand Associate 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    I worked at Old Navy for over a year and it was great. Managers were nice and reasonable, pay was OK, and there wasn't really much drama. People are chill. Breaks, proper cleaning, and friendliness were all taken seriously.

    Cons

    Not much room for advancement, pay wasn't fabulous, maybe goal-oriented to a fault (very high pressure to get customers to sign up for cards/loyalty program).

    Continue reading
    Be the first to find this review helpful
  5. 5.0
    Current Employee, more than 1 year

    A place I have thoroughly enjoyed working

    May 14, 2023 - Sales Associate 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Flexible Laid Back Great coworkers/environment

    Cons

    scheduling conflicts not enough hours

    Continue reading
    Be the first to find this review helpful
  6. 4.0
    Former Employee, less than 1 year

    Fun team - good entry level retail position

    May 28, 2023 - Sales Associate in San Francisco, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Fun team Interesting interview style Ability to move up quickly

    Cons

    Retail hours and Low pay

    Continue reading
    Be the first to find this review helpful
  7. 2.0
    Former Employee, more than 3 years

    Red Flag Central

    May 1, 2023 - Graphic Designer in San Francisco, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Benefits - 401k Hybrid work

    Cons

    Leadership - Struggles to make basic designs along with too many leaders which then bottlenecks the work. Leadership has also made it a very unstable place to work. They are always getting rid of people that DO the work which then gives the rest of the people staying that amazing role change to an "expanded role." Inclusivity & diversity - When it comes to the workforce, especially leadership you'll quickly notice they have a common factor. They scream diversity but it doesn't show. Diversity in the work only appears for SOME of the divisions. Same with inclusivity, it just isn't a thing. Under paid for the current market rate within their HQ area. They are want you in the office and expecting even more and more work out of you and yet they don't want to pay you to do that.

    Continue reading
    1 person found this review helpful
  8. 1.0
    Current Employee, more than 1 year

    No work life balance

    Mar 30, 2023 - AMCo 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    I was an Amco at old navy for a year after being a regular associate and then a senior lead for about 6 months. I was given over 100 hours for training after getting promoted but in reality they send you to a store for 2 days to watch what someone else does, and then save the rest of your “training hours” to charge out for when they’re over on payroll and then blame you when you’re untrained. They give you little to no time to do the things you need to be successful at your job and in return I’ve seen many managers fake time sheets so they don’t get in trouble for hitting overtime from the higher ups. If you hit overtime you’re punished with a write up because you “lack time management” so I would see people working 50+ hours a week and only getting paid for 40. Old navy claims to be about equality and belonging but the managers i’ve worked with both district level and just on a store level are some of the most abusive bosses i’ve ever experienced. They say things like “you don’t deserve work life balance if you’re not meeting your metrics” and often threaten you with write ups for substandard job performance and even termination if you’re not meeting their impossibly high sales and credit card goals. If you even try to anonymously call the hotline on a general manager or district manager it comes back to them immediately and they will often know who it is

    Cons

    No work life balance and awful upper management

    Be the first to find this review helpful
  9. 5.0
    Current Employee, less than 1 year

    Great experience

    May 21, 2023 - Sales Associate in Raleigh, NC
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Slower paced, great customer interaction, nice work environment

    Cons

    Being stationed different places, sometimes they throw you around

    Continue reading
    Be the first to find this review helpful
  10. 4.0
    Former Employee

    Great First Job with Awesome Benefits

    May 25, 2023 - Brand Associate 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    *Employee discount is wonderful *It's a fast paced and fun environment

    Cons

    *Not the highest pay *On your feet always

    Be the first to find this review helpful
  11. 5.0
    Current Employee, less than 1 year

    Great company

    May 26, 2023 - Customer Service Representative in Oklahoma City, OK
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Love all my managers, and employees, easy job.

    Cons

    Not enough pay, or hours

    Continue reading
    Be the first to find this review helpful
Viewing 1 - 10 of 11,567 Reviews
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Old Navy Reviews FAQs

Old Navy has an overall rating of 3.6 out of 5, based on over 12,042 reviews left anonymously by employees. 59% of employees would recommend working at Old Navy to a friend and 44% have a positive outlook for the business. This rating has improved by 1% over the last 12 months.

According to anonymously submitted Glassdoor reviews, Old Navy employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at Old Navy. This rating has improved by 1% over the last 12 months.

59% of Old Navy employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Old Navy 3.3 out of 5 for work life balance, 3.6 for culture and values and 3.3 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at Old Navy to be work life balance, benefits, coworkers and the cons to be career development, compensation, management.

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Company Updates

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Old Navy

60 days ago

Careers
Career growth means something different for each of us, and luckily, we have a talented team, with incredible experiences, willing to get a little personal. For #WomensHistoryMonth, we caught up with female leaders across Old Navy and asked one simple yet telling question: Reflecting on your career journey, what is the most important piece of career advice you’d offer to other women? No one answer is the same – and that’s what we love most. Check out what some of our leaders shared!
Shared image - Women in Retail: Talking Growth and Careers with Old Navy | Gap Inc.
Women in Retail: Talking Growth and Careers with Old Navy | Gap Inc.
www.gapinc.com
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Old Navy

124 days ago

Company News
As one of the fastest-growing brands within our Gap Inc. franchise portfolio, Old Navy continues to build an international presence and attract new customers across the globe with fun, on-trend and fashionable products at a value for the family. Last year, the Old Navy franchise business focused on expanding in Latin America through franchise partnerships, launching for the first time in Chile, El Salvador, Dominican Republic, and most recently, in Ecuador. Learn more about how we're focused on working with best-in-class companies who are experts in their markets to reach new and existing customers while supporting the business in a new and cost-effective way.
Shared image - Old Navy Expands Franchise Business to Over 10 Markets, Concentrating Growth in LATAM | Gap Inc.
Old Navy Expands Franchise Business to Over 10 Markets, Concentrating Growth in LATAM | Gap Inc.
www.gapinc.com
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Glassdoor has 12,042 Old Navy reviews submitted anonymously by Old Navy employees. Read employee reviews and ratings on Glassdoor to decide if Old Navy is right for you.