Ollie’s Bargain Outlet Customer Service Supervisor Reviews | Glassdoor

Ollie’s Bargain Outlet Customer Service Supervisor Reviews

Updated Sep 27, 2016

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Found 12 reviews

2.9
StarStarStarStarStar
Rating TrendsRating Trends
28%
Recommend to a Friend
100%
Approve of CEO
Ollie’s Bargain Outlet CEO Mark Butler
Mark Butler
4 Ratings
  1. "Great experience for learning merchandising."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Supervisor in Henrietta, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Ollie’s Bargain Outlet full-time for more than a year

    Pros

    Growth within the company is a huge factor. They work well with their associates to promote from within. They have a great mentoring module to ensure you get the best possible training to be able to be promoted.

    Cons

    The merchandise is never the same causing you to always be moving inventory around the store. It can get a little cluttered no matter how well organized you and your staff is. The trucks can be brutal to unload as it is a piece by piece unload sometimes with more than 2,000 pieces to unload.

    Advice to Management

    Watch your employees more and look out for their needs and try to recognize when they have a problem within their store.

    Ollie’s Bargain Outlet2013-12-21
  2. "Simple enough job but bad pay."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Supervisor 
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Ollie’s Bargain Outlet full-time for more than 3 years

    Pros

    I love the staff at my store but thats about it. Easy to move up. Simple.

    Cons

    Everyone except manager and comanager are underpaid. And bc the store always runs on minimal payroll hours, everyone has to do much more work than they are really supposed to do. Upper mgmt. Isnt that great. The pay raises are terrible about 40 cents a year and thats with exceeds on every evaluation, no write ups ever, and never calling out once in 2 1/2 years.

    Ollie’s Bargain Outlet2016-09-28
  3. Helpful (2)

    "Up and Down"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Supervisor in Louisburg, NC
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Ollie’s Bargain Outlet full-time for more than 3 years

    Pros

    You can get promoted very quickly and the work environment is pretty loose. They work with your schedule as long as your upfront about it when your hired.

    Cons

    They will work you into the ground and the higher you go the more they use you. Management has a tendency to burn out supervisors and good sales associates.

    Advice to Management

    Be more discerning and vigilant and you won't lose so many good employees while keeping the bad ones.

    Ollie’s Bargain Outlet2016-08-27
  4. Helpful (1)

    "Ollies Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    Current Employee - Customer Service Supervisor in Irmo, SC
    Recommends
    Neutral Outlook

    I have been working at Ollie’s Bargain Outlet full-time for more than a year

    Pros

    great first job, small company

    Cons

    Not many opportunities to grow in the company unless someone quits or gets fired.

    Advice to Management

    Respect your employees, communicate with them.

    Ollie’s Bargain Outlet2016-03-27
  5. Helpful (2)

    "The job from Hell. ."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Supervisor in Detroit, MI
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Ollie’s Bargain Outlet full-time for more than 3 years

    Pros

    20% discount, good variety of products. Meet associates and make friends.

    Cons

    Unfair scheduling with all employees, especially with ATL, CSS, continuous freight during Holidays with long hours and little help. Never getting your lunch when you are entitled to it. Hard to get any advancement if you are not apart of the right crowd or cliche. Unable to speak with upper management and get a resolution. Not consistent with policy and extremely bad communication with all associates. Feel so...

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    Advice to Management

    Treat and respect your associates. Be consistent with policies. Be fair when scheduling.

    Ollie’s Bargain Outlet2015-12-15
  6. "It all depends on the store you're at"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Supervisor 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ollie’s Bargain Outlet full-time for more than 3 years

    Pros

    20% discount, gives more free range with merchandising, friendly workplace

    Cons

    Hard to get promotions, could pay more for jobs being done by associates

    Advice to Management

    Listen to the associated, they actually have good ideas sometimes

    Ollie’s Bargain Outlet2015-07-09
  7. Helpful (4)

    "frustrated hard worker."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Supervisor in Richmond, VA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Ollie’s Bargain Outlet full-time for more than 3 years

    Pros

    20% discount, not alot of planogram. Fun place to work

    Cons

    Unannounced trucks. Butt kissing galore. Last two managers at our store were incompetent. Current one has no people skills. not worth the pay For the workload

    Advice to Management

    Get people skill. Have enough hours and people for customer service and freight work. Pay a little more and maybe you'll get better workers

    Ollie’s Bargain Outlet2015-05-13
  8. "Typical Retail Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Supervisor in Selinsgrove, PA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Ollie’s Bargain Outlet

    Pros

    Flexible hours, they worked with my college schedule. Employee discount. Easy job.

    Cons

    Heavy lifting, wouldn't be a great position long-term.

    Ollie’s Bargain Outlet2015-04-02
  9. "Love working for this company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Supervisor 
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Ollie’s Bargain Outlet part-time for more than a year

    Pros

    Holiday pay for Supervisors was great!

    Cons

    Wish i was able to work more hours

    Advice to Management

    Treat others the way you would want to be treated

    Ollie’s Bargain Outlet2014-12-05
  10. "Not a bad company to work for. But the pay for the amout of work, sucks."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Supervisor in Myrtle Beach, SC
    Recommends
    Positive Outlook

    I have been working at Ollie’s Bargain Outlet full-time for more than a year

    Pros

    It is a rather stress free work environment. Merchandising is fun and allows you to feel very satisfied with your work. Good discount for associates. Very easy to grow in the company....If you want to.

    Cons

    With any growth in the company, comes alot more work for very minimal pay increase. sometimes there is almost too much to do. Ticketing every item sucks Alot of the tools and systems are very antiquated.

    Ollie’s Bargain Outlet2014-08-10
Found 12 reviews