Ollie’s Bargain Outlet CSA - Customer Service Associate Reviews | Glassdoor

Ollie’s Bargain Outlet Reviews

Updated Jul 18, 2019

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Found 306 reviews

2.9
StarStarStarStarStar
Rating TrendsRating Trends
46%
Recommend to a Friend
70%
Approve of CEO
Ollie’s Bargain Outlet CEO Mark Butler
Mark Butler
146 Ratings
  1. Helpful (3)

    "Great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - CSA in Florence, KY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ollie’s Bargain Outlet part-time for less than a year

    Pros

    The staff truly is a team, and management really does look after employees. Twenty percent employee discount helps out a lot! They also hire above minimum wage, which is really helpful.

    Cons

    It's tough to make full time, as it seems to be based solely on seniority, not a combination of seniority and who works hardest. I plan to stick around awhile, though!

    Ollie’s Bargain Outlet2019-03-27
  2. "Ollie's is good for a first job type deal"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Associate 
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Ollie’s Bargain Outlet part-time for less than a year

    Pros

    easy work for the job being performed, coworkers are sincere and helpful, some of management is approachable, some room for advancement within the store

    Cons

    hours are not there for someone who is willing to work, schedule is hardly out on time, communication is not there between management most times, drama! hours are not distributed evenly sometimes.

    Advice to Management

    hire more people who are willing to come to work every single day and do their best!

    Ollie’s Bargain Outlet2019-07-09
  3. "You gotta start somewhere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Co Team Leader in Allentown, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Ollie’s Bargain Outlet full-time for more than 5 years

    Pros

    Monthly Schedule. Benefits start on 1st day.

    Cons

    Turnover. It’s retail. However, CTL’s are the managers who do the most work and get no credit for helping to keep the STL’s job intact.

    Advice to Management

    Evaluate your CTL’s. They are your backbone in this company. Do some other incentives to keep them in your company.

    Ollie’s Bargain Outlet2019-07-08
  4. "The employees are friendly. The managers are great. You can find just about anything in this store."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Associate in Statesboro, GA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Ollie’s Bargain Outlet full-time for less than a year

    Pros

    The discounts and friendly service

    Cons

    No hours and not enough registers open

    Advice to Management

    Open more that one register. Also this store makes money you can give people more hours than 5 a week.

    Ollie’s Bargain Outlet2019-07-18
  5. "So far so good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Associate in Tuscaloosa, AL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ollie’s Bargain Outlet part-time for less than a year

    Pros

    20 percent discount and as for my store we are a good team.

    Cons

    At the moment there are none

    Ollie’s Bargain Outlet2019-06-22
  6. Helpful (1)

    "Not worth it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Book Department Supervisor 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Ollie’s Bargain Outlet full-time for less than a year

    Pros

    The discount is a pro and my coworkers are nice.

    Cons

    Extremely high expectations for not enough money. Manager walks around all day or is either in the office sitting. When she is present, she is yapping her mouth about something no one cares about or she’s complaining yet does the bare minimum to help and can’t even get her stuff done on time. Customers tear through the books and stationary like you wouldn’t believe. At least in my store, the book supervisor is the ONLY...

    Show More

    Advice to Management

    Pay more and be realistic.

    Ollie’s Bargain Outlet2019-07-03
  7. "Ollie's bargain outlet"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - CTL 
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Ollie’s Bargain Outlet full-time for less than a year

    Pros

    The pay is good but no overtime

    Cons

    Unloading large carpet and appliance trucks

    Ollie’s Bargain Outlet2019-06-13
  8. "Be prepared to experience a real test of patience..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Supervisor in Greece, NY
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Ollie’s Bargain Outlet full-time for more than a year

    Pros

    -20% Discount -Earned Vacation time if you're full time -Pretty relaxed environment

    Cons

    Be prepared to move some heavy merchandise. Use this place as your opportunity to get into shape! You'll have customers who will try to switch tickets. Keep a watchful eye. Tight hours in the summer. Maybe two days if you're part time, and you're scheduled right to the minimum At 35 hours if you're full time during the summer. The place will feel pretty darn understaffed even if one person calls off.

    Advice to Management

    There needs to be better incentives for employees who deliver excellence to the company (I.e. productivity, outstanding customer service, etc). One annual raise of 3% of current salary is laughable. Profits for Ollie's are phenomenal. If you took even a fraction of a percent of revenue and invested it in your employees, I think you will all see just how great of an atmosphere that creates in an Ollie's. As a former Supervisor...

    Show More
    Ollie’s Bargain Outlet2019-05-31
  9. "Work environment is hectic. Overwhelming job once you move into full time."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Freight Flow Supervisor in Beckley, WV
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ollie’s Bargain Outlet

    Pros

    Good employee discount. Easy to move up in the company as long as you put the work in.

    Cons

    Their is no care put into loading the trucks. They give you too much work and not enough payroll to complete the tasks needed. The pay is not competitive at all.

    Ollie’s Bargain Outlet2019-05-21
  10. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - CSA - Customer Service Associate in Statesboro, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Ollie’s Bargain Outlet part-time for less than a year

    Pros

    Flexible hours Good management Plenty to do Move up fast

    Cons

    The work is exhausting Often shorthanded

    Advice to Management

    DTLs- more hours in each store will solve 90% of problems...especially with freight and recovery

    Ollie’s Bargain Outlet2019-05-16
Found 306 reviews