Omni Hotels Reviews | Glassdoor

Omni Hotels Reviews

Updated March 22, 2019
1,334 reviews

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4.5
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Omni Hotels President Peter Strebel
Peter Strebel
337 Ratings

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  1. Featured Review

    Helpful (16)

    "Great Team, Understanding Management, and Family Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Omni Hotels full-time (More than 3 years)

    Pros

    The management team is very understanding of life situations. They want you to be well balanced and can assist where needed. I feel heard by my leaders and coworkers. I also feel appreciated when I do a job well done. I feel encouraged to acknowledge others and to help others. Growing the garden - our leaders truly believe in promoting within and growing their associates.

    Cons

    New players in the team can sometimes be challenging. There is a lot of stress on training but there needs to be more accountability for what is taught and retention of what is being trained.

    Advice to Management

    Training is great but take time to retrain and to follow up to ensure short cuts aren’t taken or old habits aren’t reverted back.


  2. "Great place to be"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Omni Hotels full-time (Less than a year)

    Pros

    Great people and very welcoming.

    Cons

    None that I see

  3. "Culture is right size, right fit"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Omaha, NE
    Current Employee - Anonymous Employee in Omaha, NE
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Omni Hotels full-time (More than a year)

    Pros

    Culture, people, flexibility and fun atmosphere

    Cons

    Benefit options and availability to stay at properties

    Advice to Management

    Explore cost of living and advancement opportunities


  4. "Good people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Omni Hotels full-time (More than a year)

    Pros

    Everyone is friendly and polite!

    Cons

    The benefits are slowly disappearing.


  5. "More for Less..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Accounting Manager
    Former Employee - Accounting Manager
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Omni Hotels full-time (More than 3 years)

    Pros

    Experience
    -I definitely learned a lot during my time with the company. The company operation is pretty small (even at the larger resorts) so you get a good amount of exposure to different part of the business within your department.

    Cons

    Underpaid
     -The company, as a whole, is notorious for underpaying their employees within the industry. You will constantly be reminded that the “Omni Family” culture is what attracts people, but at the end of the day, the company really doesn’t have the financial capital to support their “vision”.

    Increasing Expectations with Limited Resources
    -As properties grow, teams are expected to simply add to their workload instead of providing additional resources to maintain productivity levels. Also, new corporate policies are sudden, sloppy, and not fully fleshed out so expect a lot of difficulties in implementing new procedures due to physical, technological, staffing limitations.

    No Standardization of Procedures Across the Brand
    -Every hotel does things differently. Although there are “Audit Standards” that are mildly enforced, there really isn’t any accountability to maintain a semblance of consistency. This spans across all departments as well (Sales, Finance, F&B, etc.), so don’t expect a reprieve if you decide to transfer positions into another area of the hotel.

    Advice to Management

    Start paying wages closer to market rate if you want to “retain talent” like you say you do.


  6. Helpful (1)

    "On the Right Track"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in Broomfield, CO
    Current Employee - Anonymous Employee in Broomfield, CO

    I have been working at Omni Hotels part-time (More than a year)

    Pros

    The staff is very tight-knit.
    Everyone understands their role within the hotel and executes it at a high level.
    You really get to make your experience as positive or negative as you want it to be.

    Cons

    Communication could be a little stronger.
    Corporate practices can sometimes insult and degrade the employees just to make sure a customer isn't told "no."

    Advice to Management

    Communicate with your employees a little more and integrate new strategies to make their jobs easier and more efficient.


  7. "Disappointing"

    StarStarStarStarStar
    • Work/Life Balance
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Agent in Jacksonville, FL
    Former Employee - Front Desk Agent in Jacksonville, FL

    I worked at Omni Hotels full-time (Less than a year)

    Pros

    Nice facility, good front desk manager.

    Cons

    Terrible rotating shifts, never knew my schedule more than 2/3 days in advance, low pay, you had to pay for lunch.

  8. "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Reservations Suspervisor in New Haven, CT
    Current Employee - Reservations Suspervisor in New Haven, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Omni Hotels full-time (More than 10 years)

    Pros

    Family oriented, flexible hours, great benefits, supportive and caring management staff and very supportive corporate office. Corporate run but has the feel of a family run small business.

    Cons

    Can be demanding hours and work but work is very rewarding and great paid time off packages offered that management and corporate actually strongly encourages use of.

    Advice to Management

    Keep up the great work. Management is very understanding and caring. Makes work feel like family.


  9. "The best company I’ve had the honor to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Agent in Fort Worth, TX
    Current Employee - Front Desk Agent in Fort Worth, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Omni Hotels full-time (Less than a year)

    Pros

    The Omni is a company who’s staff and management truly love coming to work everyday and it shows.
    The company offers great benefits for full time employees like myself.
    The most important part of working for any company in my opinion is having the support of your management team, and I can honestly say the Omni has done an outstanding job of providing the front desk with encouraging and supportive staff members.

    Cons

    There has been a lack of consistency with training and expectations for new-hires in the time since I have been hired. Going forward I would like to see our new agents be taught to take the same initiative on daily tasks the rest of us do. I would also like to see a boost in team morale, and more encouragement to work together as a whole rather than individuals.

    Omni Hotels Response

    Mar 4, 2019 – Vice President, Talent Acquisition

    Thank you for sharing your perspective. The Fort Worth operations team continues to work hard to orient and train new front desk associates and has been made aware of your concerns.


  10. "great environment, with great co-workers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Desk Assistant in Austin, TX
    Former Employee - Desk Assistant in Austin, TX

    I worked at Omni Hotels part-time (More than a year)

    Pros

    independent job, great co-workers around you

    Cons

    scheduling is not very flexible, must work a weekend shift, and schedule really far in advance for days you won't be available.