Omni Hotels Reviews | Glassdoor

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Omni Hotels Reviews

Updated January 20, 2018
778 reviews

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3.6
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Omni Hotels CEO Jim Caldwell
Jim Caldwell
303 Ratings

778 Employee Reviews

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Pros
Cons
  • Work/life balance is inconsistent at times (in 32 reviews)

  • there can be long hours at a hotel (in 38 reviews)

More Pros and Cons

  1. Helpful (1)

    "Company Culture Needs an Overhaul"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Omni Hotels (More than a year)

    Pros

    If you are between the ages of 34 and 64 and are a misogynistic white male, this is the perfect employer for you.

    Cons

    -Women in are not supported to be leaders
    -Women are not paid as much as men for the same job in this company
    -Sexism is tolerated

    Advice to Management

    Turnover in upper management is necessary


  2. "Last Place on Earth to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Convention Setup
    Former Employee - Convention Setup
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Omni Hotels full-time (More than 5 years)

    Pros

    Good paying jobs for someone who needs money to pay their bills

    Cons

    Don't treat employees fairly to corporate never an opportunity to move up there's always someone to try to keep you from better opportunities

    Advice to Management

    Need to treat people like human beings and not slaves and give employees opportunities to improve and show their abilities to do well and not be so corporate more like family that's what the Sammons Corporation did mrs. Sammons would turn over in her grave if she knew the way that Omni treats their employees

  3. Helpful (1)

    "Poor management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Amelia Island, FL
    Former Employee - Server in Amelia Island, FL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Omni Hotels full-time (More than a year)

    Pros

    Good benefits good pay excellent amenities

    Cons

    Horrible management in reasturants like Oceanside drama filled no moving up


  4. "Banquet houseman"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Banquet Houseman in Amelia Island, FL
    Former Employee - Banquet Houseman in Amelia Island, FL
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Omni Hotels full-time (More than 3 years)

    Pros

    Great pay, excellent guest! Outstanding coworkers!

    Cons

    Management in this department is pathetic! They do not care about you as an employee. Favoritism and likeness are your only allies in this department!

    Advice to Management

    Putting our guests, and associates needs in the forefront of everything you do is a total lie! You should change your mission statement or practice what you preach!


  5. "General Cashier/AP"

    StarStarStarStarStar
    Former Employee - General Cashier/Accounts Payable in Frisco, TX
    Former Employee - General Cashier/Accounts Payable in Frisco, TX
    Doesn't Recommend

    I worked at Omni Hotels full-time (Less than a year)

    Pros

    Come and go as I pleased

    Cons

    Unorganized and little to no support from management because, they didn't know the job


  6. Helpful (1)

    "Beautiful Hotel. Broke Guests."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cast Iron Server PM in Fort Worth, TX
    Current Employee - Cast Iron Server PM in Fort Worth, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Omni Hotels full-time (Less than a year)

    Pros

    Management knows it's a slow brutal grind so they're very hands off. You basically work independently. Omni has great hotel rates for employees!

    Cons

    I have never been stiffed so many times in my entire time as a server. The guests are just awful. How can there be this many broke people at such a beautiful hotel?

    Advice to Management

    Add auto gratuity in Cast Iron or suffer from insane turnover!

    Omni Hotels Response

    Sep 8, 2017

    Hello Omni Fort Worth Associate! I am happy to know that you have independence working in the Restaurant as we strive to ensure our Associates feel Empowered to make decisions through our Power Of... More


  7. Helpful (1)

    "Omni Atlanta CNN Center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - AFOM in Atlanta, GA
    Former Employee - AFOM in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Omni Hotels full-time (Less than a year)

    Pros

    Good location but that's about it.

    Cons

    Tons of Micromanaging
    Unprofessional HR Dept
    Underpaid
    Lack of Leadership
    Pay for Parking
    Dirty Hotel

    Advice to Management

    Communication is key

  8. Helpful (2)

    "Overworked, underpaid, Ethically challenged!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Human Resources in Dallas, TX
    Former Employee - Human Resources in Dallas, TX
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Omni Hotels full-time (More than 3 years)

    Pros

    Great staff to work with, Omni takes care of their guests and line employees with recognitions and celebrations. Some perks of the company are decent.

    Cons

    Processes are not consistently enforced, managers aren't paid within market range if they're internally promoted, managers turn a blind eye to situations they don't want to deal with, and find ways to eliminate those they don't care for (restructuring they call it) just to bring someone else in. They put on a great show in selling the company, just don't expect the reality to match, managers are overworked, and managers act like they care about turnover, but never make improvements or take into consideration input from terminations.

    Advice to Management

    You were all once a line employee, and most of you have forgotten what that's like. There's a lack of compassion and leadership in the company. Get off of your computers, get to know your people in the trenches, and help them excel in their careers. Pay your employees for their value and stay within market range. It's disgusting how underpaid internally promoted managers make.

    Omni Hotels Response

    Aug 9, 2017 – Recruiting Coordinator

    Omni takes pride in creating growth opportunities for our emerging leaders. “Growing our Garden” through internal promotions is central to our company culture, and the compensation guidelines are... More


  9. "Unorganized and Unprofessional"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Omni Hotels full-time (More than a year)

    Pros

    Great start for people starting in IT Helpdesk
    Great pay for inexperienced engineers

    Cons

    Very unprofessional HR department
    Many undocumented procedures
    Departments ignore written policies and constantly try to bypass them

    Advice to Management

    Understand what true leadership is and fill positions with qualified individuals


  10. Helpful (3)

    "Omni Interlocken Resort"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Agent in Broomfield, CO
    Former Employee - Front Desk Agent in Broomfield, CO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Omni Hotels full-time (Less than a year)

    Pros

    I honestly can't think of any.

    Cons

    I never felt welcomed or valued here. We never had the essential supplies we needed at the front desk. Managers pass simple things on for their team members to do because A) they are too lazy and just sit in the back and B) they love exercising their authority over you/treating you like a slave. Certain team members do not pull their weight in work and get away with it. The front desk team is largely unprofessional and immature, resembling a toxic high school environment. I was never able to leave work on time and the scheduling forced me to work 7, 8, or even 9 days in a row without a day off. You're not even guaranteed one weekend off per month. Schedule comes out on Wed or Thursday for that upcoming Saturday through Friday. Work-life balance is nonexistent and the management team guilt-trips you for asking for reasonable scheduling adjustments for doctors' appointments, etc...

    Advice to Management

    Eliminate the micromanagement, empty promises to move up, and playing favorites. Learn how to communicate (and listen!) effectively with your team so that they can succeed in their roles. Use the stand-up meeting to tell us actual pertinent information instead of reading off a piece of paper. Support and show appreciation for all team members and address and follow-up with their concerns. Show interest in teaching your employees new things so that they do not get bored. Do not abandon your team members when they are swamped with tasks at the front desk by leaving early. Hold people accountable for their actions.


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