Omni Hotels Reviews | Glassdoor

Omni Hotels Reviews

Updated July 24, 2017
685 reviews

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3.7
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Omni Hotels CEO Jim Caldwell
Jim Caldwell
258 Ratings

685 Employee Reviews

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Pros
Cons
  • At times work life balance is tough (in 25 reviews)

  • Long Hours, Under staffed, poor management (in 34 reviews)

More Pros and Cons

  1. "Omni"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Omni Hotels full-time

    Pros

    Yearly raise and opportunities to move up

    Cons

    Unorganized, hard to get help


  2. "Great customer service organization"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Guest Service Associate in Indianapolis, IN
    Current Employee - Guest Service Associate in Indianapolis, IN
    Recommends
    Positive Outlook

    I have been working at Omni Hotels part-time (More than 3 years)

    Pros

    Great team work. No job to big or small for anyone

    Cons

    compensation could be a little better

    Advice to Management

    Keep up listening to your associates

  3. "Overall a good company, in decline my last few years"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Omni Hotels full-time (More than 8 years)

    Pros

    Colleagues are professionals that really try to do the right thing for the company/properties. There isn't much red-tape there a strong 'we'll do it ourselves' attitude (which can also be a con).

    Cons

    Pay increases for merit are non-existent, just cost of living each year (ie +3%). Everyone is overworked and expected to do more with less (see above). There are no work from home or flex time options. The perks offered (ie employee rate at hotels) are an ordeal to actually get for oneself (have to go through HR and can't be used in home city) and not offered for friends/family.

    Advice to Management

    Work from home, flex time, behave more like Marriott or large companies with regards to 'perks' like employee & friend/family rates etc.


  4. "Favoritism and Lack of Integrity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Washington, DC
    Former Employee - Anonymous Employee in Washington, DC
    Recommends
    Negative Outlook

    I worked at Omni Hotels full-time (Less than a year)

    Pros

    The benefits of working at the is a great experience for your resume and room to move around within the company

    Cons

    There is certainly a lot of favoritism within the Omni Shoreham property. If you are not associated with a certain group (clique) or kiss up enough to management they will make sure you don't belong. Everyone is ego-driven as if they are competing with each other when we all should be working collective to satisfy the guest. Apparently that not the case half the time. If your looking for reliable management staff you will find yourself by yourself during the most inconvenient time especially when a guest wants to complain and is wanting to speak with someone in management.

    Advice to Management

    More reliable management staff


  5. "Unorganized and Unprofessional"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Omni Hotels full-time (More than a year)

    Pros

    Great start for people starting in IT Helpdesk
    Great pay for inexperienced engineers

    Cons

    Very unprofessional HR department
    Many undocumented procedures
    Departments ignore written policies and constantly try to bypass them

    Advice to Management

    Understand what true leadership is and fill positions with qualified individuals


  6. Helpful (3)

    "Better than most other hotel brands."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in Los Angeles, CA
    Current Employee - Sales Manager in Los Angeles, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Omni Hotels full-time (More than 3 years)

    Pros

    All new sales managers undergo one training in Dallas which is very awesome. The training and experience is great. The Omni service is amazing and corporate does keep everyone well informed throughout the company. Good people to work for! Internal growth within the company is highly promoted and transfers are encouraged. Great benefits

    Cons

    Pay is too low. Employee travel plan sucks.

    Advice to Management

    Focus less on the new hotels you are building and more on improvements in existing hotels.


  7. "F&B Supervisor"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Positive Outlook
    No opinion of CEO

    I worked at Omni Hotels full-time

    Pros

    Best place to learn Customer Service

    Cons

    Very hectic and often 11 hr work days

  8. "Wonderful Company & Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Omni Hotels (More than 10 years)

    Pros

    Great leaders; Beautiful properties that the owner is willing to invest in if a renovation is needed (to stay competitive); Movement/Growth possible and encouraged (more limited depending on the size of the property and your ability to relocate); Fun atmosphere and friendly staff

    Cons

    Hospitality is a challenging field - dealing with various types of guests and long/flexible hours is not meant for everyone! Payscale always seems to be a bit lower in hospitality, but that is the field overall (Omni stays competitive).


  9. Helpful (3)

    "Omni Interlocken Resort"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Agent in Broomfield, CO
    Former Employee - Front Desk Agent in Broomfield, CO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Omni Hotels full-time (Less than a year)

    Pros

    I honestly can't think of any.

    Cons

    I never felt welcomed or valued here. We never had the essential supplies we needed at the front desk. Managers pass simple things on for their team members to do because A) they are too lazy and just sit in the back and B) they love exercising their authority over you/treating you like a slave. Certain team members do not pull their weight in work and get away with it. The front desk team is largely unprofessional and immature, resembling a toxic high school environment. I was never able to leave work on time and the scheduling forced me to work 7, 8, or even 9 days in a row without a day off. You're not even guaranteed one weekend off per month. Schedule comes out on Wed or Thursday for that upcoming Saturday through Friday. Work-life balance is nonexistent and the management team guilt-trips you for asking for reasonable scheduling adjustments for doctors' appointments, etc...

    Advice to Management

    Eliminate the micromanagement, empty promises to move up, and playing favorites. Learn how to communicate (and listen!) effectively with your team so that they can succeed in their roles. Use the stand-up meeting to tell us actual pertinent information instead of reading off a piece of paper. Support and show appreciation for all team members and address and follow-up with their concerns. Show interest in teaching your employees new things so that they do not get bored. Do not abandon your team members when they are swamped with tasks at the front desk by leaving early. Hold people accountable for their actions.


  10. "Beautiful Country"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Hot Springs, VA
    Former Employee - Anonymous Employee in Hot Springs, VA
    Recommends
    Neutral Outlook

    I worked at Omni Hotels full-time (More than 3 years)

    Pros

    Beautiful Setting
    Great work/life balance
    Enjoyed the 2 minute commute

    Cons

    Long drives to the " City" of Roanoke
    Slow at menu changes
    No second runs, Ever

    Advice to Management

    Continue to up date facilitates, hold people accountable


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