Omni Hotels Reviews | Glassdoor

Omni Hotels Reviews

Updated August 16, 2017
692 reviews

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Pros
Cons
  • At times work life balance is tough (in 25 reviews)

  • Long Hours, Under staffed, poor management (in 34 reviews)

More Pros and Cons

  1. "Unorganized and Unprofessional"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Omni Hotels full-time (More than a year)

    Pros

    Great start for people starting in IT Helpdesk
    Great pay for inexperienced engineers

    Cons

    Very unprofessional HR department
    Many undocumented procedures
    Departments ignore written policies and constantly try to bypass them

    Advice to Management

    Understand what true leadership is and fill positions with qualified individuals


  2. Helpful (3)

    "Omni San Francisco"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Front Office Manager in San Francisco, CA
    Former Employee - Assistant Front Office Manager in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Omni Hotels full-time (More than a year)

    Pros

    There are some wonderful long-term staff in the bell and housekeeping departments.

    Cons

    Toxic culture. Management is very punitive for every infraction. Staff is overworked, and the Assistant Front Office Manager position is created in a way to take advantage of younger managers. They require you to work 50 hours a week for a very low wage, and you are expected to cover when front desk staff calls out any shift (including overnight). Burnout is inevitable. The clientele is also very challenging. My staff would often have emotional outbursts because of the way guests treated them.

  3. "Host/Hostess"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Host in Boston, MA
    Former Employee - Host in Boston, MA
    Recommends

    I worked at Omni Hotels part-time (More than a year)

    Pros

    - Good training
    - Great pay
    - Friendly Coworkers
    - Management cares what you are thinking

    Cons

    - Hours
    - Didn't hire within when it came to career


  4. "Outstanding Place to Work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Omni Hotels full-time (More than a year)

    Pros

    - Many Growth & Development Opportunities
    - Fantastic Culture
    - Reasonable Pay/Benefits

    Cons

    No work from home opportunities


  5. "Security"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Omni Hotels full-time

    Pros

    Great peer group to work with

    Cons

    Leadership needs to be refreshed


  6. "Best Hotels in the industry"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Omni Hotels full-time (More than a year)

    Pros

    Privately owned company
    Management wants you to learn
    Internal growth and promotion is huge
    The hourly associates voices are heard

    Cons

    Not much to say for cons...
    It's a hotel so it operates 24/7. Be prepared to work nights, weekends, and holidays

    Advice to Management

    Don't be afraid to ask questions.
    Tell your managers/HR what you want out of a career.
    If you are willing to relocate, you can reach your goals faster.


  7. Helpful (3)

    "Omni Interlocken Resort"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Agent in Broomfield, CO
    Former Employee - Front Desk Agent in Broomfield, CO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Omni Hotels full-time (Less than a year)

    Pros

    I honestly can't think of any.

    Cons

    I never felt welcomed or valued here. We never had the essential supplies we needed at the front desk. Managers pass simple things on for their team members to do because A) they are too lazy and just sit in the back and B) they love exercising their authority over you/treating you like a slave. Certain team members do not pull their weight in work and get away with it. The front desk team is largely unprofessional and immature, resembling a toxic high school environment. I was never able to leave work on time and the scheduling forced me to work 7, 8, or even 9 days in a row without a day off. You're not even guaranteed one weekend off per month. Schedule comes out on Wed or Thursday for that upcoming Saturday through Friday. Work-life balance is nonexistent and the management team guilt-trips you for asking for reasonable scheduling adjustments for doctors' appointments, etc...

    Advice to Management

    Eliminate the micromanagement, empty promises to move up, and playing favorites. Learn how to communicate (and listen!) effectively with your team so that they can succeed in their roles. Use the stand-up meeting to tell us actual pertinent information instead of reading off a piece of paper. Support and show appreciation for all team members and address and follow-up with their concerns. Show interest in teaching your employees new things so that they do not get bored. Do not abandon your team members when they are swamped with tasks at the front desk by leaving early. Hold people accountable for their actions.

  8. "Perfect Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bellman in San Antonio, TX
    Current Employee - Bellman in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Omni Hotels full-time (Less than a year)

    Pros

    Everyone is very friendly and the training is extensive

    Cons

    I have yet to experience something negative

    Advice to Management

    None


  9. "Significant Internal Opportunities"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Omni Hotels full-time (More than a year)

    Pros

    This company encourages growth internally by promoting within.
    Provides positive challenges to encourage career growth and development in the hospitality industry.

    Cons

    There is not a great deal of work/life balance, but that goes hand-in-hand with working in the hospitality industry.

    Advice to Management

    Potentially provide more focus on employee engagement/satisfaction to make sure all associates feel empowered in their workplace environment.


  10. "Housekeeping Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Omni Hotels full-time

    Pros

    Great company with strong owner and associate relationship

    Cons

    Benefits are expensive but great hotel discounts


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