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Omnitracs Reviews

Updated February 20, 2018
153 reviews

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2.5
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Omnitracs CEO John Graham
John Graham
75 Ratings

153 Employee Reviews

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Pros
  • At best, you get a free DART Pass and free Keurig coffee but that's where the benefits stop (in 10 reviews)

  • Easy work, laid-back environment, time-off and friendly staff (in 9 reviews)

Cons
  • Very low pay for amount of work (in 12 reviews)

  • It's really unfortunate to have been part of such a sad departure from San Diego (in 8 reviews)

More Pros and Cons

  1. "Awesome Organization!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Sales Trainer in Dallas, TX
    Current Employee - Senior Sales Trainer in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Omnitracs full-time (More than a year)

    Pros

    The leadership team is a well tuned machine.

    Cons

    getting from the 13th floor to the 14,15,16th etc takes a little getting used to.

    Advice to Management

    Continue to push people and stretch their talent. Your building AWESOME leaders


  2. Helpful (3)

    "Minimal effort required"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Specialist
    Current Employee - IT Specialist
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Omnitracs (More than 3 years)

    Pros

    Your performance at Omnitracs is essentially graded on a Pass/Fail binary scale. When the outcome of exceeding expectations and barely meeting them makes no difference, it leaves little incentive for anyone to try.

    If you have other commitments outside of work, Omnitracs will be a perfect fit as there will only be an average of 10-20 hours of work per week, leaving ample time for you to run errands, work on a part time degree or certificate, pick up your kids from school, or work on a side project. Heck, if you have some Netflix shows to catchup, feel free to take advantage of the very high speed internet!

    The other grievances here on Glassdoor regarding the below market compensation are unfair. For the amount of work and effort required, the Omnitracs compensation package is actually quite generous.

    This may sound like a mockery but it really isn’t. Working at Omnitracs has kept my blood pressure stable, maintained stress at a lowest possible level, and I also made considerable progress working on several personal projects. The truth is, not everyone has to be a winner. It’s alright to be a bystander.

    Cons

    By working at Omnitracs, you will become very lazy and complacent. It’s almost like working at a do-nothing government job. I recognize that it’s not suitable for everyone. This is a place where you stagnate when you’re content with your current lifestyle.

  3. "Million dollar company that should be a billion dollar company, but they're not for obvious reasons."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Regional Account Manager in Dallas, TX
    Former Employee - Regional Account Manager in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Omnitracs full-time (More than 3 years)

    Pros

    A paycheck just for showing up.
    For entry-level, rapid growth potential (albeit limited to just that +1 level) - looks good when adding to the resume.

    Cons

    Where to start... Vista has absolutely torn the soul out of this company. In any company, you are a spoke on the wheel. At Omnitracs - and based on Vista's plans - it is told directly to you that you are a replacable spoke on the wheel. "If you don't like it - LEAVE!" is the response from the CEO and management on just about everything. Proposing solutions to help you and others be more successful at your job receives that response. You are essentially painted as a malcontent who isn't willing to put up with the terrible decision making and execution from those at the top and are completely out of reach with our industry.

    The CSO is a complete joke. Again, poor planning and worse execution. His plans coming to life are simply rash decisions and throwing wet paper towels at the wall in hopes that they stick. Can't speak for other departments, but sales is set up to fail from the outset. Plans are constantly started, stopped, carried out halfway, or just completely forgotten. The cart is constantly put before the horse.

    It's especially a shame for the support side and account managers; departments who are customer-facing and have to carry out the objectives set by the out of touch execs/Vista. It truly is amazing how badly they are set up to fail. Severely understaffed, undersupported (unless you handle Strategic accounts), given directives that constantly change, disregard customer satisfaction, and essentially cut our legs out from under us to perform at a high level. If you are on the side that retains customers, you're an afterthought (and so are the customers who are already in the door) - Vista's focus is just to bring in new customers to boost profits and eventually flip Omnitracs...

    But guess what? All these failures are the reason why Omnitracs hasn't been sold yet for the price tag they believe they're worth. It's a million dollar company that should be a billion dollar company but aren't because of the shameless, out-of-touch C-level execs (and Vista, of course) who continually carry out these plans. All in all, Omnitracs is lucky to live off the successful name of Qualcomm - other than that, the name Omnitracs has been stained by this terrible regime all in a matter of 4 years.

    Advice to Management

    I'd like to think Omnitracs would be better off if they're finally sold, but Vista has done so much damage to the name that it's just an absolute shame. They never listened when I was there, so there's not much point in providing advice here now.


  4. Helpful (1)

    "Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Regional Account Manager in Dallas, TX
    Current Employee - Regional Account Manager in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Omnitracs full-time (Less than a year)

    Pros

    You get a paycheck for coming

    Cons

    If you need a job work here. The company was put up for auction last year by Vista Equity Partners and did not get bought due to old and outdated technology. They fired their staff, and CEO to cut expenses so they can sell their company. They don't care about their clients and threaten them with the contracts they had signed instead of fixing their issues.

    The competition will eventually take over their client base, and wipe out pathetic companies like this. Senior Management is secretive and does not talk to

    Advice to Management

    Get rid of most of the C-Level Executives at the company, and put people there who actually care about their customers, and are not always trying to nickel and dime them.


  5. Helpful (3)

    "Where mediocrity goes to look good!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Dallas, TX
    Former Employee - Sales in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Omnitracs full-time (More than 3 years)

    Pros

    - great if you are looking for a "lifestyle job"

    - they have innovated by updating the ivory tower concept. It is now just their 14th floor

    - Dallas employees can expect a nice work environment and perks. Remote offices should not expect that.

    Cons

    - the only career progression you should expect is if you are an entry level employee looking to make it to an entry level +1 career level

    - the exec team doesn't even know how to articulate the good things in a way that actually connects with the front line. Cost of living adjustments offered every 18 months don't keep pace with inflation, and are packaged as "merit increases". In other words, kick butt and your real wages won't decrease if you are a top performer. The forced bell curve ensures only 20% will see that.

    - while bonuses get missed year after year due to "performance", the exec vesting schedule for the top 5-8 continues unabated, and they will continue to tell you how everything is great, and working, and just like they planned. Just not...how they planned for your bonus to be paid.

    - the concept of “empowerment” is something you will want to forget if you work here. You will get “accountability” without autonomy.

    Advice to Management

    - engage. Meaningfully. Several C Suite members couldn't tell you the first thing about the personal lives of their direct reports (spouse? Kids? Hobbies?), let alone coach and enable their growth.

    - you need to make the corporate goals more tangible and attainable at a individual and departmental level. The system today is horrible and breeds distrust. It’s hard to hear how great everything is when bonuses are paid out at 40%.

    - people rise or fall to your expectations. The multiple approval processes, controls and “desks” simply show the org that you don’t trust their decision making and they shouldn’t try. The implicit message here is that nobody is allowed to innovate or make a decision. When you can’t make decisions, you aren’t really invested in the outcome. When you aren’t invested...you disengage. When your employees are disengaged...you get 25%+ turnover. Own the root cause.


  6. Helpful (4)

    "It could be so much better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Omnitracs full-time

    Pros

    Nice offices, flexible work hours. Mostly nice people.

    Cons

    They consistently prefer to pay under market value for their employees because they are reporting to Vista. They promise big bonuses by teasing you with a percentage that you NEVER get because the bonus pool has never funded 100%

    Advice to Management

    Quit doing things to make your employees happy that isn't paying them what their worth.


  7. Helpful (1)

    "Okay for Starting Career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Software Engineer in Dallas, TX
    Current Employee - Associate Software Engineer in Dallas, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Omnitracs full-time (Less than a year)

    Pros

    Decent pay and benefits with plenty of PTO and holidays to boot. There's also a good support structure in place for mentoring and technical issues.

    Cons

    Micromanagement. Difficult on boarding (at least on the project that I'm assigned to). Too much attention is paid to shareholders at the employees' expense, which means most of the credit for success goes to the sales team (short-sighted profit outweighs long-term maintainability here).

    Advice to Management

    You don't have to be involved in every detail of the implementation of the software to feel good about its development. Shoulders aren't meant to be looked over. They're meant to be pat when a job is well done.

  8. "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Global Account Manager
    Former Employee - Global Account Manager
    Recommends
    Disapproves of CEO

    I worked at Omnitracs full-time (More than 3 years)

    Pros

    Great team players within departments

    Cons

    Management is out of touch

    Advice to Management

    Not sure this team would be open minded to take advice or pay attention.


  9. Helpful (1)

    "Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Omnitracs full-time

    Pros

    Flexible work environment. WFH when needed. PTO and holidays are comparable.

    Cons

    Staff are not given the tools/training they need to do their jobs. Career development is non-existent unless you are in Product Development. The company is highly disjointed (Omni Dallas vs Sylectus vs Roadnet). The Sales teams DO NOT work together dispite tremendous effort from non-Omni VPs. The culture in general DOES NOT put emphasis on the employee. Pay is very low for the higher positions.

    Advice to Management

    Create a culture where the employ feels appreciated. Allow for career development. Put the right people in the right upper level positions (Sales/Marketing VPs, CSO, CMO)


  10. Helpful (2)

    "Good Educational Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Omnitracs full-time (More than a year)

    Pros

    You will be given a lot of work to keep you busy, and plenty of opportunities to leverage what you've learned while educating other teams about best practices.
    The people are friendly and easy to work with. As a new employee you will find people easily approachable and helpful in understanding the environment.
    Provides environment to build experience you most likely will see nowhere else.

    Cons

    Older employees are stuck in their ways, and will push back if you try to update their systems/services.
    Pay is nowhere near competitive, so this place is hard if you have a lot of bills. Bonuses and raises are only offered when you threaten to leave, and even then only offered to employees HR deems worth it.
    Policy to be in the office everyday, even though all IT and sales work is remote. They try to enforce it whenever they can. Probably to justify whatever office rental costs they've already paid.

    Advice to Management

    Offer competitive salary, and offer raises to the workers you value.
    Allow WFH for more workers.


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