On-Site.com Reviews | Glassdoor

On-Site.com Reviews

Updated August 4, 2017
32 reviews

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3.5
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Jake Harrington
24 Ratings

32 Employee Reviews

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  1. "Best Company to work for in the Silicon Valley"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Services in Campbell, CA
    Current Employee - Client Services in Campbell, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at On-Site.com full-time (More than 3 years)

    Pros

    On-Sites culture , the office location & the wonderful leadership team and staff, make On-Site the best company to work for. I have been with On-Site over 3 years, and yes there have been challenges, but what company doesn't have challenges. Without challenges you don't grow. So I enjoy the challenges, b/c that is why I still work here and enjoy my job everyday I come in. We have such great opportunities here at On-Site. You make your own destiny. If you want to grow and learn and move up, no one stops you from doing so. You just show it in your work ethic, personality and drive. The opportunities at On-Site are endless. I love it, and don't plan on leaving...Jake CEO is awesome. You have to get to know him, and when you see him speak. Very pleasant nice guy. Monte and Eric are also very nice pleasant gentlemen. Folks, you got to get out of your shell and speak when you see these men. They are very approachable and very nice, and b/c of these men, On-Site is able to allow for such a great environment and fun activities at work and outside. I have never worked for a company that loves to do so many things for their employees. Most companies these days, don't even have summer parties and Christmas parties, but b/c of all the hard work we all put in as a team and all the great direction the leadership puts into play for all us to follow, On-Site is a successful company and very stable to work for. On-Site is making money and is not going any where, any time soon. We are going to continue to go all the way up.....Nothing can stop us....####ON-SITE#1COMPANYINTHE SILICON VALLEY###1INTHEUS

    Cons

    I'm not calling this a CON, but a wish, and that is increase in pay for the Client Service Dept. Ca especially the Silicon Valley is very expensive. So it is very hard to afford living decently if you only have 1 income coming in and have a child/kids.
     Now to be fair, On-Site does give raises every year, which is nice, but an increase in the percentage of the raise would be even nicer..Thank you On-Site for everything you do for all of us employees...

    Advice to Management

    Thank you


  2. "The Environment Was a Fraternity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at On-Site.com full-time

    Pros

    The one thing I liked about working here were the friendly people.

    Cons

    The sales team was downright unprofessional at times. If you couldn't drink an obscene amount, then you didn't fit in. There were weird affairs going on in upper management that made people uncomfortable.

  3. "Great place if you like to work hard"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Services in Campbell, CA
    Current Employee - Client Services in Campbell, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at On-Site.com full-time (More than a year)

    Pros

    There is always work to be done and people are great.

    Cons

    Clients that are rude or impatient

    Advice to Management

    Bi-weekly food trucks...


  4. "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative
    Current Employee - Sales Representative
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at On-Site.com full-time (More than 3 years)

    Pros

    Fantastic product, innovative culture.

    Cons

    As with any growing organization, there are challenges as the company scales.


  5. Helpful (1)

    "Friendly staff, but a broken system."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at On-Site.com full-time

    Pros

    - Friendly co-workers
    - Free coffee, fruit and snacks
    - Occasional fun events
    - Good entry level job

    Cons

    - Very low pay rate
    - Poor training
    - Managers play favorites
    - The software is horrible, breaks down everyday.
    - Little to no room for growth
    - False promises for raises
    - Just very very poor management

    Advice to Management

    Listen to your staff! Stop playing favorites and give everybody an opportunity to grow. If you promised your staff a raise, stick to your word. Also, fix the website before you start launching a bunch of new updates that crashes the site every day..


  6. Helpful (3)

    "Very high turn over"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Campbell, CA
    Former Employee - Customer Service Associate in Campbell, CA
    Doesn't Recommend
    No opinion of CEO

    I worked at On-Site.com full-time (More than 3 years)

    Pros

    Nice co-workers for the most part. Food truck Fridays, free coffee and tea.

    Cons

    Parking can be a challenge. Too much mandatory weekend overtime. Inconsistant training for Customer Service group. Supervisors are more admin than management and not available to assist their people when necessary. Work stations are set-up like a cut rate call center, its like working in a dungeon.

    Advice to Management

    Stop spending all that money on parties and booze. Give the Customer Service Center a make-over and make it a pleasent place to work.


  7. "n/a"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Jose, CA
    Former Employee - Anonymous Employee in San Jose, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at On-Site.com full-time (More than 5 years)

    Pros

    The work culture is great. From the janitors to the suits, everyone gets along.
    Promotes from within the company

    Cons

    Compensation could be more competitive to the area

  8. Helpful (5)

    "Great Place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Campbell, CA
    Current Employee - Anonymous Employee in Campbell, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at On-Site.com full-time (More than 5 years)

    Pros

    Culture is very diverse and comfortable. We have a training university for our staff and new hires go through a great orientation. Pretty good about raises.

    Cons

    Need to get better at giving consistent performance reviews. Sometimes, they don't go over your review, but you just get a raise. So, you don't get the formal feedback.

    Advice to Management

    Keep working with staff in getting them more exposure to our products. Performance reviews are not just about more money. Some of us actually use the feedback to improve.

    On-Site.com Response

    Oct 3, 2016 – Communications Manager

    Thank you for the review. Glad to hear you're enjoying your time at On-Site.


  9. Helpful (1)

    "Mediocrity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Decent pay, fair benefits

    Cons

    No structure
    Uneducated supervisors and managers
    Horrible / disrespectful communication
    Unorganized
    Negative work environment
    Use fear of losing your job as motivator
    Too many issues in the system and technical problems
    Poor training
    A lot of "pointing fingers"
    Company has bad reputation

    Advice to Management

    Set clear goals, think about what your team shouldn't be spending time on, treat people with compassion. Give constructive criticism. Listen to your employees. Stop acting like sorority house.

    On-Site.com Response

    Oct 3, 2016 – Communications Manager

    Thank you for the valuable feedback. We can't get better unless we hear from team members like you.


  10. Helpful (2)

    "Mediocrity and Cliques"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Campbell, CA
    Former Employee - Anonymous Employee in Campbell, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at On-Site.com full-time (More than a year)

    Pros

    Relatively low stress if you can buy in to the culture of mediocrity. Decent pay. Some coworkers are pleasant.

    Cons

    No one is held to account. Cliques are listened to by management, others might as well keep silent. Technology flaws occur every day, and are never fixed (but new features are announced every month). Promises for advancement or career development are broken. Turnover among talented employees is high.

    Advice to Management

    Be honest with your employees and clients. Make promises you can keep. Fix problems.

    On-Site.com Response

    Oct 3, 2016 – Communications Manager

    Thank you for the valuable feedback. We can't get better at what we do unless we hear from team members and former team members like you.


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