On The Border Reviews | Glassdoor

On The Border Reviews

Updated August 7, 2017
251 reviews

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3.2
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On The Border President and CEO Ward Whitworth
Ward Whitworth
47 Ratings

251 Employee Reviews

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Pros
Cons
  • Long hours, no weekends off and poor management can be an issue at times, although our GM is fantastic (in 19 reviews)

  • Hours worked did not create a quality of life outside of the restaurant, especially for a husband with a family (in 5 reviews)

More Pros and Cons

  1. "Good first serving job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Highlands Ranch, CO
    Former Employee - Server in Highlands Ranch, CO
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at On The Border (More than a year)

    Pros

    Easy system and menu to learn

    Cons

    Some management is inexperienced, often struggle to run operation smoothly

    Advice to Management

    Listen


  2. "Fun Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at On The Border part-time

    Pros

    Fun people to work with, flexible schedule

    Cons

    Too much staff at times

  3. "Meh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Hostess in Lubbock, TX
    Former Employee - Hostess in Lubbock, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at On The Border part-time (More than a year)

    Pros

    Good opportunities in service industry

    Cons

    Bad management
    Poor scheduling
    Rude customers


  4. "No communication"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Host/Hostess in Dallas, TX
    Current Employee - Host/Hostess in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at On The Border part-time (Less than a year)

    Pros

    Good food
    Nice servers
    Great prices

    Cons

    Terrible communication I host and sometimes the servers I seat are no where to be found no one told me anything and now customers are waiting too long.
    Also they are cutting my hours I get paid bi-weekly and I work 2 days a week not making money!!!

    Advice to Management

    Even out schedule between each person in a specific job and fix out times on schedule we should be able to look on our schedule and plan to leave at that time or earlier not later


  5. "Good Restaraunt to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Hostess in Wichita Falls, TX
    Current Employee - Hostess in Wichita Falls, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at On The Border part-time (Less than a year)

    Pros

    If you like working a lot and enjoy a fast paced environment, on the border is right for you. Plus the food is wonderful!!

    Cons

    Long hours, no weekends off and poor management can be an issue at times, although our GM is fantastic. They also don't care about their host/hostess as much as their servers/cooks.


  6. "Server"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Kansas City, MO
    Former Employee - Server in Kansas City, MO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at On The Border full-time (Less than a year)

    Pros

    Flexible scheduling, sometimes decent pay, decent food, discount.

    Cons

    Very unprofessional management. Allowed me to get harassed on the job for 3 months even though I filed multiple written complaints. Ended up quitting.

    Advice to Management

    Completely reconstruct the way in which you handle complaints from employees


  7. "Server"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server
    Current Employee - Server
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at On The Border full-time (More than a year)

    Pros

    Tips are a plus, people love food and when they get what they want, they smile. The smile is the reward. Teamwork. Potential to move up.

    Cons

    Its the restaurant industry. Not everyone has the same tipping etiquette. You cannot please everyone.

    Advice to Management

    Take more responsibility. Do not try to mold everyone; your dream is not everyone you employs dream.

  8. "Can't always make up for stingy people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Denton, TX
    Former Employee - Server in Denton, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at On The Border full-time (More than a year)

    Pros

    flexible hours
    fast table rotations
    reasonable and friendly management

    Cons

    a lot of $0 tips (not just for myself but other competent servers)
    a lot of slow nights (this was just my location)

    Advice to Management

    none


  9. "Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server/Waiter in Reston, VA
    Current Employee - Server/Waiter in Reston, VA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at On The Border full-time (More than a year)

    Pros

    Fleible, friendly staff and management

    Cons

    Its a restaurant so you know how it is


  10. "On The Border"

    StarStarStarStarStar
    Current Employee - Server
    Current Employee - Server
    Recommends
    Positive Outlook

    I have been working at On The Border part-time (More than 5 years)

    Pros

    Easy to use software and POS.
    Corporate guidelines are minimally invasive into customer service freedom.

    Cons

    Lack of autonomy for experienced servers.


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