OnDeck Reviews | Glassdoor

OnDeck Reviews

Updated May 15, 2018
192 reviews

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2.8
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OnDeck CEO Noah Breslow
Noah Breslow
159 Ratings

192 Employee Reviews

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Pros
  • "Laid back atmosphere focused on getting work done but not inhibiting the work-life balance" (in 23 reviews)

  • "Relatively flat organization ; friendly work environment ; strong commitment to helping small businesses" (in 26 reviews)

Cons
  • "The work life balance is odd - there are definitely cliques that can be hard to break through as an employee" (in 6 reviews)

  • "There are no "cons" working at OnDeck" (in 5 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (4)

    "Great People + Bright Outlook for Technology"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at OnDeck full-time (More than a year)

    Pros

    When evaluating an opportunity I think through the following items:

    Industry:
    OnDeck is a FinTech company that has disrupted an industry by bringing in excellent customer experience, speed, advanced technology, and has set a new standard that large banks simply did not provide. An example is the Chase partnership where OnDeck powers Chase's small business lending by licensing its proprietary technology. The company has announced another bank partnership in the pipeline - an increased role and impact for technology!

    Impact:
    Employees are motivated by the opportunity to help small business owners grow their business, hire employees, provide for their families, and realize the American dream.

    CEO:
    Noah is very personable, approachable, thoughtful, and open to listening to employee ideas. He greets you by name if you walk by each other. Overall, he really cares about his employees and is very passionate about the mission of OnDeck.

    Leadership:
    - Technology leadership is very strong. Highly approachable and personable, they really look after the satisfaction and well-being of their employees. Tech Leads & Architecture play a vital role in the strategy and design of any tech initiative to ensure implementations are scalable and reusable.

    - The Product Managers are high caliber and great leaders, many have tech backgrounds and PMs sit directly with the tech teams, which increases overall collaboration and effectiveness of the teams.

    - The Sales leadership essentially built the sales teams from the ground up and bring an infectious level of passion to work everyday and care about developing their team. Important to have a solid revenue generation machine.

    Growth and Exit Opportunities:
    Tuition reimbursement program, tech talks, exposure to technologies, conferences (like AWS), career development tracks. Regarding exit opportunities, the caliber is high as a few of the engineers and analytics folks went to Google and Facebook after a few years at OnDeck.

    Overall Culture:
    Despite layoffs earlier in 2017, the outlook for 2018 looks definitively better. Great place to work, tech culture with snacks and beer, impromptu happy hours, 2 great holiday parties / yr. Ultimately it's the people that really matter and OnDeck has great people.

    Cons

    The Risk department has seen pretty high attrition - although the team is pretty effective as it has essentially met the mandate of ensuring OnDeck is lending responsibly evidenced by the lowered loss provision rate.


  2. Helpful (1)

    "Fantastic Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Legal Department
    Current Employee - Legal Department
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at OnDeck full-time (Less than a year)

    Pros

    Competitive Salary, Work/Life Balance, Employee Appreciation, Work from Home when Needed, Great Benefits

    Cons

    Out of date software i.e. Salesforce

    Advice to Management

    Keep doing what you're doing. I love coming to work every day.

    OnDeck Response

    Mar 13, 2018 – SVP, People Operations

    Thanks for your feedback! Glad to hear that you’re enjoying your time at OnDeck. Looking forward to having you be part of our second decade!

  3. Helpful (1)

    "Great company overall"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Approves of CEO

    I have been working at OnDeck full-time

    Pros

    Great culture. Open and accessible across different teams and departments including senior leaders. Bit of an entrepreneurial spirit.

    Cons

    Management is not transparent when it comes to bad news if the company is not doing so great, which leads to sudden and unexpected negative changes after they keep saying everything is great.


  4. Helpful (12)

    "Run away"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    - Flexible work schedule
    - Snacks

    Cons

    - Terrible Management
    - Terrible HR
    - Scammy


  5. Helpful (6)

    "Terrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at OnDeck full-time

    Pros

    Food is available in the kitchen

    Cons

    Liars and scammers. Sleazy. Fake. Should have never worked here in the first place.


  6. Helpful (9)

    "Popped Ballon"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at OnDeck full-time

    Pros

    Casual Attire
    Location (New York, VA and Denver)
    Opportunities - IF you are male

    Cons

    Management
    Product
    Future at OnDeck seems grim since they have had three layoffs. They recently shut down their Operations department in the Virginia office.

    Advice to Management

    Think outside of the box in terms of new product which will maximize the company's profit and retain employees and keep them motivated, engaged and loyal.


  7. Helpful (2)

    "Good ride @ OnDeck"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at OnDeck full-time (More than 3 years)

    Pros

    Most people are nice and friendly; Ample opportunities to grow and learn; good numbers of Happy hours and Parties; You get to wear multiple hats

    Cons

    Not many passionate and smart people left; you can find grey areas where there is lack of accountability and responsibility which makes finding or doing things exhaustive

    Advice to Management

    Focus on what's important now. Trickle management goals all the way down to all departments in its true form and have the right measures at all level to quantify it; make data or insights speak for itself. Make sure upper management gets a direct and honest feedback from leaf-level employees. Most times not getting any feedback is NOT a good sign. Donot lower the hiring bar, smart and great people are what drives OnDeck.

    OnDeck Response

    Mar 13, 2018 – SVP, People Operations

    Thanks for your feedback! We are very focused on ensuring there is accountability at all levels of the company and part of our three-year strategy includes implementing new tools and frameworks for... More

  8. Helpful (8)

    "More Layoffs Arlington Office"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Analyst in Arlington, VA
    Former Employee - Operations Analyst in Arlington, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at OnDeck full-time (More than 5 years)

    Pros

    Able to express your ideals, coworkers are just as committed as oneself would want. The ability to impact business needs.

    Cons

    Very top heavy with manager. First rounds of layoffs was last February since then another 2 rounds. Ondeck self proclaims it's an industry leader but really look into that no different then Kabbage or other lenders. It's hard coming to work each knowing you will lose your job in a couple months. If you work in the VA office have caution it's a matter of time before the floor is empty.

    Advice to Management

    Stop leading on employees you self proclaim the leader in the industry so set the standard of being trueful to employees about where the company is going. Bring in new life at the management level. HR is bloated. Company needs to invest in the fraud department.

    OnDeck Response

    Mar 13, 2018 – SVP, People Operations

    OnDeck made the strategic decision to relocate our Operations group to our Denver office to help optimize our management and execution, improve our collaboration between departments, and provide... More


  9. Helpful (14)

    "More turnover than a Detroit Lions game"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at OnDeck full-time

    Pros

    Helping small business get loans
    Office has snacks and cool desks
    Location has a lot of food / bar options

    Cons

    VP-level management is really, really bad
    95% turnover on Product team due to bad leadership
    No one really cares anymore, it's clock in, clock out
    Great designers leave here or are terminated
    Great engineers leave here in droves
    Too many junior hires
    Marketing team is toxic
    Product hasn't changed in 5 years


  10. Helpful (11)

    "Run FAR away from this place!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations
    Former Employee - Operations
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at OnDeck full-time

    Pros

    No pros. This place is a parasite. It sucks all of the positive energy out of you. They lie to their employees, and do away with them when they’re done using them.

    Cons

    Layoff after layoff. More lies. FAVORITISM. You will dread going to work everyday. The culture has changed and it hasn’t been the same since 2015.

    Advice to Management

    No advice because there’s no saving this place.


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