OnDeck Reviews | Glassdoor

OnDeck Reviews

Updated September 16, 2018
197 reviews

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2.7
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OnDeck CEO Noah Breslow
Noah Breslow
162 Ratings

197 Employee Reviews

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Pros
  • "Laid back atmosphere focused on getting work done but not inhibiting the work-life balance" (in 24 reviews)

  • "Relatively flat organization ; friendly work environment ; strong commitment to helping small businesses" (in 26 reviews)

Cons
  • "The work life balance is odd - there are definitely cliques that can be hard to break through as an employee" (in 6 reviews)

  • "There are no "cons" working at OnDeck" (in 5 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (4)

    "Great People + Bright Outlook for Technology"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at OnDeck full-time (More than a year)

    Pros

    When evaluating an opportunity I think through the following items:

    Industry:
    OnDeck is a FinTech company that has disrupted an industry by bringing in excellent customer experience, speed, advanced technology, and has set a new standard that large banks simply did not provide. An example is the Chase partnership where OnDeck powers Chase's small business lending by licensing its proprietary technology. The company has announced another bank partnership in the pipeline - an increased role and impact for technology!

    Impact:
    Employees are motivated by the opportunity to help small business owners grow their business, hire employees, provide for their families, and realize the American dream.

    CEO:
    Noah is very personable, approachable, thoughtful, and open to listening to employee ideas. He greets you by name if you walk by each other. Overall, he really cares about his employees and is very passionate about the mission of OnDeck.

    Leadership:
    - Technology leadership is very strong. Highly approachable and personable, they really look after the satisfaction and well-being of their employees. Tech Leads & Architecture play a vital role in the strategy and design of any tech initiative to ensure implementations are scalable and reusable.

    - The Product Managers are high caliber and great leaders, many have tech backgrounds and PMs sit directly with the tech teams, which increases overall collaboration and effectiveness of the teams.

    - The Sales leadership essentially built the sales teams from the ground up and bring an infectious level of passion to work everyday and care about developing their team. Important to have a solid revenue generation machine.

    Growth and Exit Opportunities:
    Tuition reimbursement program, tech talks, exposure to technologies, conferences (like AWS), career development tracks. Regarding exit opportunities, the caliber is high as a few of the engineers and analytics folks went to Google and Facebook after a few years at OnDeck.

    Overall Culture:
    Despite layoffs earlier in 2017, the outlook for 2018 looks definitively better. Great place to work, tech culture with snacks and beer, impromptu happy hours, 2 great holiday parties / yr. Ultimately it's the people that really matter and OnDeck has great people.

    Cons

    The Risk department has seen pretty high attrition - although the team is pretty effective as it has essentially met the mandate of ensuring OnDeck is lending responsibly evidenced by the lowered loss provision rate.


  2. Helpful (1)

    "Fantastic Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Legal Department
    Current Employee - Legal Department
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at OnDeck full-time (Less than a year)

    Pros

    Competitive Salary, Work/Life Balance, Employee Appreciation, Work from Home when Needed, Great Benefits

    Cons

    Out of date software i.e. Salesforce

    Advice to Management

    Keep doing what you're doing. I love coming to work every day.

    OnDeck Response

    Mar 13, 2018 – SVP, People Operations

    Thanks for your feedback! Glad to hear that you’re enjoying your time at OnDeck. Looking forward to having you be part of our second decade!

  3. "Great experience so far"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Recommends
    Approves of CEO

    I have been working at OnDeck full-time (More than a year)

    Pros

    The people here are what have made my experience a great one so far. In my every day work I’m surrounded by bright and thoughtful people who are always willing to help and share their knowledge. I think that is something taken for granted and you do not get at other companies. Work/life balance is good and I’ve seen improvements in the culture here over the past 1+ year since the layoffs.

    Cons

    There’s room for process improvement especially among Tech and Product.

    Advice to Management

    Keep moving the company forward and continue to build transparency across teams. The NYC office also needs a refresh.


  4. Helpful (1)

    "It was okay."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at OnDeck full-time

    Pros

    There were lots of smart friendly people.

    Cons

    The work environment was a bit chaotic.


  5. Helpful (3)

    "Credit Loan Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Arlington, VA
    Former Employee - Anonymous Employee in Arlington, VA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at OnDeck (More than a year)

    Pros

    Great working culture, talented people

    Cons

    bad business decision. Upper managers don't care about you

    OnDeck Response

    Sep 10, 2018 – SVP, People Operations

    While we are glad to see your remarks about the culture at OnDeck, we are sorry to learn that you had a poor experience with managers. All new managers go through a mandatory training program and an... More


  6. Helpful (3)

    "Great company overall"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Approves of CEO

    I have been working at OnDeck full-time

    Pros

    Great culture. Open and accessible across different teams and departments including senior leaders. Bit of an entrepreneurial spirit.

    Cons

    Management is not transparent when it comes to bad news if the company is not doing so great, which leads to sudden and unexpected negative changes after they keep saying everything is great.


  7. Helpful (18)

    "Run away"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    - Flexible work schedule
    - Snacks

    Cons

    - Terrible Management
    - Terrible HR
    - Scammy

  8. Helpful (15)

    "Popped Ballon"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at OnDeck full-time

    Pros

    Casual Attire
    Location (New York, VA and Denver)
    Opportunities - IF you are male

    Cons

    Management
    Product
    Future at OnDeck seems grim since they have had three layoffs. They recently shut down their Operations department in the Virginia office.

    Advice to Management

    Think outside of the box in terms of new product which will maximize the company's profit and retain employees and keep them motivated, engaged and loyal.


  9. Helpful (2)

    "Good ride @ OnDeck"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at OnDeck full-time (More than 3 years)

    Pros

    Most people are nice and friendly; Ample opportunities to grow and learn; good numbers of Happy hours and Parties; You get to wear multiple hats

    Cons

    Not many passionate and smart people left; you can find grey areas where there is lack of accountability and responsibility which makes finding or doing things exhaustive

    Advice to Management

    Focus on what's important now. Trickle management goals all the way down to all departments in its true form and have the right measures at all level to quantify it; make data or insights speak for itself. Make sure upper management gets a direct and honest feedback from leaf-level employees. Most times not getting any feedback is NOT a good sign. Donot lower the hiring bar, smart and great people are what drives OnDeck.

    OnDeck Response

    Mar 13, 2018 – SVP, People Operations

    Thanks for your feedback! We are very focused on ensuring there is accountability at all levels of the company and part of our three-year strategy includes implementing new tools and frameworks for... More


  10. Helpful (23)

    "More turnover than a Detroit Lions game"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at OnDeck full-time

    Pros

    Helping small business get loans
    Office has snacks and cool desks
    Location has a lot of food / bar options

    Cons

    VP-level management is really, really bad
    95% turnover on Product team due to bad leadership
    No one really cares anymore, it's clock in, clock out
    Great designers leave here or are terminated
    Great engineers leave here in droves
    Too many junior hires
    Marketing team is toxic
    Product hasn't changed in 5 years


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