OnDeck Reviews | Glassdoor

OnDeck Reviews

Updated July 12, 2017
165 reviews

Filter

Filter

Full-timePart-time

2.9
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
OnDeck CEO Noah Breslow
Noah Breslow
134 Ratings

165 Employee Reviews

Sort: PopularRatingDate

Pros
  • There is an amazing sense of work-life balance (in 18 reviews)

  • We stick to our genuine and primary mission of serving small businesses with working capital and lines of credit (in 22 reviews)

Cons
  • Left my job prior to come work for OnDeck in 2016 because I was pitched that the company is growing with great opportunity and career path (in 7 reviews)

  • The work life balance is odd - there are definitely cliques that can be hard to break through as an employee (in 6 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (3)

    "Lucky to be part of this team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Analyst in New York, NY
    Current Employee - Data Analyst in New York, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at OnDeck full-time (More than a year)

    Pros

    CEO Noah Breslow is brilliant, friendly, transparent, and optimistic. It's a pleasure to see him around the office.
    Building opportunities for small business owners is very rewarding
    Complete benefits
    Generous vacation policies

    Cons

    Stuck in a no-mans land between startup and publicly traded bank.
    Negative public guidance has hurt morale.
    Disconnect between teams leads to different people on different teams within the company doing the same work.

    Advice to Management

    Resume weekly happy hours- even if food supplied is limited. It's a great way to improve company cohesion and keep the team feeling valued.
    Expand portfolio planning to other teams who have no idea what's going on around the company.
    Aggressively solicit feedback on room for company improvement with lunches that include a member of senior management and several people from different teams within the company.


  2. "Employee"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Smart people, good benefits, some parts of the culture.

    Cons

    Recent layoffs, uncertainty of the market, etc

  3. "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at OnDeck full-time

    Pros

    Great people to work with for the most part.

    Cons

    Sales commissions changes are too constant and never for the benefit of the Sales employee. You are hired making a certain amount only to have the commission cut drastically throughout quarters, making you have to suddenly flounder with monthly personal expenses which is not conducive for someone with a family.

    Advice to Management

    Get new management or train managers to improve in their job skills. Management is very inexperienced and prefers to lay the blame on why "sales is not hitting their numbers" on the sales individual and their supposed "lack of good time management" as opposed to researching better methods for sales to achieve their goals with the constant change in commission plans which creates a huge disconnect between the sales executives and the managers. Managers should be well versed in addressing target issues rather than shooting out "positive morning quotes" or playing raffles to win t-shirts, gift cards, etc. The company does not need a ringmaster for its workers, it needs experiences Sales Managers and Directors.


  4. Helpful (2)

    "Good Company, could be great again"

    StarStarStarStarStar
    Former Employee - Sales in New York, NY
    Former Employee - Sales in New York, NY
    Approves of CEO

    I worked at OnDeck full-time (More than a year)

    Pros

    Great industry, culture, people, and company

    Cons

    Some internal issues to figure out


  5. Helpful (9)

    "Exodus of tech talent and institutional knowledge"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at OnDeck full-time

    Pros

    - Tuition reimbursement
    - PTO policy

    Cons

    OnDeck used to be a great place to work out. However, after two rounds of layoffs, the company is seeing lots of attrition and a sizable amount of institutional and tech knowledge leaving the front door.

    The company is now focused on short-term goals to the detriment of intermediate and long term goals. Appears that leadership is making short-term adjustments in the hopes company will get acquired.

    Advice to Management

    Morale is low. Attrition has been recently high, especially on certain teams. Why is that?
    Try and keep your dev teams happy. Don't be surprised if some of your tech teams start falling apart.


  6. Helpful (5)

    "Unfair at times but overall good people to work with"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at OnDeck full-time (More than 3 years)

    Pros

    Everyone is very chilled out. This place isn't stuffy at all. Nice offices. Get to work on big projects with a lot of autonomy.

    Cons

    People work 4 hr days and get promotions. Others work super hard on high level projects that make big changes and don't get anything after years.

    Advice to Management

    Promote those who do well. Don't allow some people to work so little and get rewarded.


  7. Helpful (11)

    "Good people, bad business, mis-management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at OnDeck full-time (More than a year)

    Pros

    good work life balance, free drinks and snacks, nice office and smart people

    Cons

    Not really a tech business, taken too much risk to fuel growth, now paying the price.
    Bonus structure does not reward top performaners

    Advice to Management

    stop pretending to be a tech company

  8. Helpful (10)

    "Going thru the awkward teenage years."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at OnDeck full-time (More than 3 years)

    Pros

    Real sense of mission and purpose at the company. The team genuinely wants to help small businesses. There are some very talented individuals who work at OnDeck. There are also some very talented long-term executives at this company. Most members of the management team are genuine and want to make the company a great place to work.

    The company offers great benefits - tuition reimbursement, a generous maternity/paternity leave, 401k, and lots of training. I know it is pretty popular to trash an HR team but the team hear is thoughtful, direct, and caring. They seem genuine and motivated to help the employee base.

    Cons

    The company has a very defined mission to help small businesses but there is no unified vision for how the company does it. The technology systems need significant upgrade. The management team gets easily distracted and jumps from project to project without executing an initiative to completion or to a place that couldn't be called MVP. The management team 3 years ago was smart, aspirational, and seemed to work well together. Some of Noah's more recent executive hires are terrible. It is a running joke in the company that one particular leader falls asleep regularly in meetings and is constantly vaping.

    Big company politics are becoming more prevalent. It is more of a cut throat fight to get things prioritized. No one understands how the prioritization process happens or why certain things get momentum.

    There is no accountability on the management team for mistakes of the past or real acknowledgement of mistakes. Noah's optimism gets the best of him and it feels like he doesn't understand how serious some of the issues in the company are.

    The attrition is incredible. Some teams are down 50% in 5 months. The best and most respected executives have been leaving over the last 9 months and that is telling about how they feel about the organization.

    Advice to Management

    Get a vision. Tell us how we are going to change the SMB market. Pay attention to the areas where there is a lot of attrition - there is probably a reason. Create a policy of no napping during meetings.


  9. "Proceed with caution"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at OnDeck full-time (More than a year)

    Pros

    Benefit package is decent, work/life balance fine if you make a commitment to it, plenty of extra curricular activities available per office

    Cons

    Frat house esque work environment, preferential treatment and favoritism is pretty rampant, lots of constant restructuring

    Advice to Management

    Please be honest and frank with your employees. Monitor your managers to avoid favoritism. Culture is great, BUT it should not be allowed to interfere with work!


  10. "Know before you go"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at OnDeck full-time (More than a year)

    Pros

    Great opportunity to make a big check if you're willing to grind it out day in and day out.

    Cons

    Company is going through a lot of changes. Already 2 rounds of lay-offs this year. Work-life balance is not their main goal, nor is being transparent with their employees. Know the ins and outs before taking a position here.


Showing 165 of 167 reviews
Reset Filters