OnDeck Reviews | Glassdoor

OnDeck Reviews

Updated February 14, 2019
226 reviews

Filter

Filter


3.7
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
OnDeck CEO Noah Breslow
Noah Breslow
186 Ratings

Employee Reviews

Sort: PopularRatingDate

Pros
  • "Work-life balance is very healthy" (in 28 reviews)

  • "Through all the change, no compromise to the mission, to help small businesses be successful" (in 28 reviews)

Cons
  • "The work life balance is odd - there are definitely cliques that can be hard to break through as an employee" (in 6 reviews)

  • "The company is going through its share of growing pains at the moment" (in 7 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (3)

    "Rewarding experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in New York, NY
    Current Employee - Senior Software Engineer in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at OnDeck full-time (More than 3 years)

    Pros

    I have been working at Ondeck for almost 4 years and has seen an incredible transition from last year when there were layoffs and a lot of attrition. Ondeck has made an amazing turnaround from last year and now is a profitable and stable company. There is a lot of engineering talent here and lots of cool initiatives that have been happening which will really help an engineer. Most of the negative reviews are from people who were unfortunately part of the layoffs. But things have changed a lot here and I would highly recommend Ondeck from engineering point of view. Lots of smart people to learn from and lots of cool and new technologies to learn here. My experience has been very positive here and I hope Ondeck keeps investing in technology and engineering.

    Cons

    The only con i think of is probably we can add levels to Software Engineers. right now we have Software Engineer, Senior Software Engineer and then Principal Engineer for IC. Might be a good idea to add levels so that people can progress in small steps rather than looking for only big jump.

    Advice to Management

    Please continue to invest in technology and engineering.
    Please have more 1:1 between engineers and higher management to fill in the gaps if any.

    OnDeck Response

    Jan 25, 2019 – Company Response

    Thank you for the feedback on the levels. It's definitely something we have talked about as a leadership team and will consider again going forward. Regarding 1:1's, please know that your feedback is... More


  2. Helpful (1)

    "Love OnDeck and Love My Team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - People Operations in Denver, CO
    Current Employee - People Operations in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at OnDeck full-time (More than a year)

    Pros

    OnDeck has gone through a few ups and downs in the last few years, but came out on top in 2018. The hard decisions that were made in 2017 ended up having a positive impact on the company and our culture eventually bounced back. We've had numerous former employees (who left during the tough part of 2017) actually come back to join the company.

    In my own work, I have loved the chance to make an impact and bring new ideas to the table. The leadership trusts you to make decisions and have ownership.

    I work with many cross-functional teams and everyone is intelligent with no egos...all working towards the same goals.

    I'm super excited to be a part of OnDeck's next stage and looking forward to seeing where the company goes over the next few years.

    Cons

    We're still in a phase of change and it can sometimes be a bit hectic. If you're used to many moving parts or used to constant shifts, it's not a problem. We're still trying to figure out what works and what doesn't as we scale even more.

    Advice to Management

    I love the overall transparency of why big decisions are made. Keep listening to your employees to ensure you're keeping everyone happy and challenged.

  3. Helpful (1)

    "Great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Arlington, VA
    Current Employee - Director in Arlington, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at OnDeck full-time (Less than a year)

    Pros

    Collaborative, tech-forward, great benefits, start-up mentality with the budget of an established company.

    Cons

    Some of the internal tools aren't well explained and you have to sort of figure it out yourself.


  4. "I loved my job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Denver, CO
    Former Employee - Customer Service Representative in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at OnDeck full-time (More than a year)

    Pros

    Great pay atmosphere and culture

    Cons

    Men get treated better then the women.

    Advice to Management

    Needs to be equal towards men and woman.

    OnDeck Response

    Feb 14, 2019 – Company Response

    We are happy that you loved your job and the culture at OnDeck. We are committed to fostering an inclusive workplace and ensuring equal opportunity for development and advancement to every member of... More


  5. Helpful (2)

    "Best place I've ever worked! (way better than the rating might suggest)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at OnDeck full-time

    Pros

    - Collegial atmosphere where people are very smart, work very hard, and still make time to socialize and have fun
    - You get the perfect combination of mature startup culture along with the stability of a well-capitalized company
    - The past year has been hugely successful for the company and growth doesn't seem like it'll be slowing any time soon
    - Very little bureaucracy; decisions get made quickly and there are not too many layers of management
    - Compensation is very good and they take care of people who perform

    Cons

    - Growing so fast and so much happening right now that it is difficult to get people onto the tech and product teams fast enough

    Advice to Management

    Encourage more current employees to support the company externally. Current engagement scores are very high, so this should be reflected in ratings like on Glassdoor!

    OnDeck Response

    Jan 30, 2019 – Head of People Operations

    Thanks so much for your feedback. We’re glad to hear that you’re enjoying the culture at OnDeck and that your employee experience has been a positive one thus far. The growth we’re experiencing right... More


  6. "OnDeck is Amazing!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Payment Support Specialist in Denver, CO
    Current Employee - Payment Support Specialist in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at OnDeck full-time (Less than a year)

    Pros

    I love to come to work, I love the benefits I get to be an employee from OnDeck, I look forward to come to work everyday, the environment is Amazing, OnDeck cares about you and your Family!!! Overall BEST COMPANY!!!

    Cons

    I would love to see more tools for us to make our job easier, specially processing customers payment is kinda a bit of a challenge at right now but I know we will change to be best!

    Advice to Management

    I would like to see our Managers to get involve a lit bit more with your employees, team meetings, training, team outings, etc.


  7. Helpful (2)

    "Awesome Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Payment Solutions Specialist in Denver, CO
    Current Employee - Payment Solutions Specialist in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at OnDeck full-time (More than a year)

    Pros

    company takes care of its employees

    Cons

    really nothing bad to say about this company.

    Advice to Management

    management makes it a point to keep employees up to date on upcoming changes and provided coaching when needed

    OnDeck Response

    Feb 11, 2019 – Company Response

    Thanks for your review! Appreciate your feedback - we'll continue to practice open communication and provide development opportunities.

  8. "Payment Support Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Payment Support in Denver, CO
    Current Employee - Senior Payment Support in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at OnDeck full-time (More than 3 years)

    Pros

    Great environment. They are good to there employees. Take feedback and implement it. Always looking for ways to improve. Great Culture.

    Cons

    Sometimes communications between upper management going down is vague. They are aware of this, and try really hard to get everyone involved.


  9. "A wonderful place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Payment Support Specialist in Denver, CO
    Current Employee - Payment Support Specialist in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at OnDeck full-time (More than 3 years)

    Pros

    A great company with a culture like no other.

    Cons

    no cons come to mind.

    OnDeck Response

    Feb 11, 2019 – Company Response

    Thanks for your review!


  10. Helpful (1)

    "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Charged Off Recovery Specialist in Denver, CO
    Current Employee - Charged Off Recovery Specialist in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at OnDeck full-time (Less than a year)

    Pros

    Some of the best management I've ever worked with. Stocked kitchens, great work/family balance, work from home if sick, or bad weather, lunches provided a few times a month, great income, and fantastic culture and atmosphere.

    Cons

    The only Con I can come up with is Parking. $10 a day.

    Advice to Management

    Please continue treating your employees as you do. Fantastic management team!

    OnDeck Response

    Feb 4, 2019 – Company Response

    Thanks so much for you review. We're glad to hear that you're having a positive experience at OnDeck! Cost of parking is normally a problem when working at a downtown location. OnDeck does provide... More