OnStar Reviews | Glassdoor

OnStar Reviews

Updated May 3, 2017
48 reviews

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Full-time Part-time

2.6
Star Star Star Star Star
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Mary Chan
11 Ratings

48 Employee Reviews

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  1. "The Good, The bad, and the Ugly"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Onstar Sales Manager in Warren, MI
    Current Employee - Onstar Sales Manager in Warren, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at OnStar full-time (More than 5 years)

    Pros

    I love the work environment. I have met life long friends here. I have worked in multiple departments and acquired a diverse range of work experience in my 7 years on the OnStar contract.

    Cons

    Change is good but new initiatives here are never executed as smoothly as they should be. The issues that these changes cause, to me, are usually foreseeable. By the time the proper adjustments are finally made, the first initiative changes again.

    Advice to Management

    Make sure that changes that help one portion of the business are understood by all departments and that said change is not detrimental to other portions of the business. This is done well on the technical end but not on the user side of the business.


  2. "ODA"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - ODA in Detroit, MI
    Current Employee - ODA in Detroit, MI
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    They provide you with a very nice company vehicle.

    Cons

    Everything else about the job is a con.

    Advice to Management

    I have no advise to management.

  3. "Hang in their"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bilingual OnStar Advisor in Charlotte, NC
    Current Employee - Bilingual OnStar Advisor in Charlotte, NC
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at OnStar full-time (More than 3 years)

    Pros

    Decent pay
    Clean facilities
    Opportunity for advancement

    Cons

    Entry position always get the bad schedules

    Advice to Management

    More management on the floor.


  4. Helpful (1)

    "customer serivce"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Detroit, MI
    Former Employee - Anonymous Employee in Detroit, MI
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at OnStar (Less than a year)

    Pros

    its a job pay and benefits are great

    Cons

    management is poor unable to communicate with them and hours

    Advice to Management

    work on communication between maniacs onstar and GM


  5. Helpful (2)

    "Harassment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Trainee in Warren, MI
    Former Employee - Call Center Trainee in Warren, MI
    Doesn't Recommend
    Negative Outlook

    Pros

    It is a job, that was the only good pro I can think of

    Cons

    The sad part is I watched a few classless women who mainly take the bus constantly harass professional women in the class. Management did nothing, if anything the team lead seem to be involved...It was a she said this...She seem to enjoy the drama. It makes it hard for good people who are professional and need a job.

    Advice to Management

    I suggest that management does a better job at getting rid of inferior team leads and ignorant no moral employees. This company location needs to be shut down thats how bad it is. Management does nothing. Terrible leadership.


  6. Helpful (3)

    "Great place to work for motivated sales professionals"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Onstar Sales Manager in Detroit, MI
    Former Employee - Onstar Sales Manager in Detroit, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at OnStar full-time (More than 3 years)

    Pros

    OnStar is a solid company owned by General Motors and offers two different opportunities in sales management, depending on your educational status. It offers call-center-based sales management positions for individuals without a formal college education and field-based positions for college-educated workers. Although the pay for the call-center-based team was less than for the field team, the benefits included healthcare, a 401(k) and others that you might not normally find in a call-center environment. Sales managers were well trained in the process and the OnStar product and knew management's expectations and had very clear goals.

    Cons

    Both the call center and field teams called upon sales managers for GM dealers, which worked for entrepreneurial, independent companies (dealerships) that had their own vision of how OnStar fit into their sales mix. Although the product is first-rate, a stubborn dealer sales manager could significantly affect results. The OnStar management team understood this, but sales managers were expected to overcome resistance. Rewards were good for those who succeeded! The structure of the sales managers group is very flat by design, so the opportunities for advancement don't come along very often.


  7. Helpful (3)

    "Hard to describe just how bad it is..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Management in Detroit, MI
    Former Employee - Project Management in Detroit, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at OnStar full-time

    Pros

    - There are still people who want the right things
    - Some still strive for change
    - Newer technology is there... (not used as it should be)

    Cons

    Much of leadership is out of touch with reality and the times. The joke among most is that leadership acts as if it is the 1990's.
    - Unprofessional
    - Extremely immature environment
    - No accountability
    - Massive Silo's with an extreme lack of good process, systems, and communication.
    - You will not be used for your experience or knowledge
    - Leadership has no working knowledge on best practices and how to run Enterprise IT
    - Massive amounts of waste and poor utilization of people and technology
    - Meetings required for everything and anything.
    - No focus on the customer
    - Strategy of charge more instead of drive down the cost
    - Organization is run on SharePoint and Spreadsheets. (Not a joke)

    The list goes on and on. This is the best example I've seen of how not to run Enterprise IT.

    *Note: All of the negative's you read in the other reviews... are true.

    Advice to Management

    A vast quantity of legacy employees/management/leadership need to be removed. The current culture and many of the people are toxic and detrimental to a successful environment.

  8. Helpful (2)

    "Dead end career!!!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Engineer in Detroit, MI
    Current Employee - Senior Engineer in Detroit, MI
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at OnStar full-time (More than 3 years)

    Pros

    Good work life balance, benefits, and workload
    Innovative company where products are exciting to work on
    Gives exposure to leadership level and opportunity to demonstrate your skills
    Work here if you are 55+ and just want to chill until retirement

    Cons

    - Good ol boy network
    - Many promotions have been given to people who don't deserve it.
    - Good performers are rewarded by more work, but without any recognition/reward
    - Poor performers are not punished at all due to HR headaches I assume
    - Management is very weak from bottom to top. It feels like blind leading a blind
    - Too much churn in the organization and doesn't seem to be stopping. Been like that for years now.
    - Everyone have their own agendas and no one really cares about the product or the company.
    - People who have been there a while think they have earned the rights to just chill until retirement. They mostly consult others rather than doing real engineering. They think they are on a gravy train.

    Advice to Management

    Slowly get rid of everyone or reduce their authority who have been there more than 7 years. Don't just bring new people from outside thinking they will come in and change the system. They will most likely leave soon due to frustration. Don't play favoritism when giving a promotion. Reduce workforce and become lean. Make people accountable.


  9. Helpful (2)

    "Aren't we on the same team?"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Business Analyst in Detroit, MI
    Current Employee - Senior Business Analyst in Detroit, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at OnStar full-time (Less than a year)

    Pros

    Good work-life balance, good pay, good benefits.

    Cons

    No sense of common purpose. Everyone competes with everyone else.

    Advice to Management

    A little leadership goes a long way. Try it.


  10. Helpful (1)

    "Good goals, good group, room to improve"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Detroit, MI
    Current Employee - Anonymous Employee in Detroit, MI
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at OnStar full-time (More than 5 years)

    Pros

    Lots of work, cool work

    Cons

    Hard to implement change a lot of work not enough people

    Advice to Management

    Tenure leaders longer


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