One Hour Air Conditioning & Heating Reviews | Glassdoor

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One Hour Air Conditioning & Heating Reviews

Updated 17 Sep 2019

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3.3
StarStarStarStarStar
Rating TrendsRating Trends
59%
Recommend to a Friend
35%
Approve of CEO
One Hour Air Conditioning & Heating CEO Denise Kurtz
Denise Kurtz
5 Ratings
Pros
  • "only free food, some decent pay(in 6 reviews)

  • "(in 4 reviews)

Cons
  • "Long hours make it challenging but are job isn't done if the customer isn't sattisfied(in 7 reviews)

  • "Management treats employees like morons, if your not part of the click the more you are mistreated(in 2 reviews)

More Pros and Cons
  1. "Worked a short time there"

    StarStarStarStarStar
    Current Employee - Warehouse Associate 

    I have been working at One Hour Air Conditioning & Heating part-time for less than a year

    Pros

    Schedule The Staff The location The hours The pay

    Cons

    The chaos of it all

    One Hour Air Conditioning & Heating2019-06-21
  2. "Fast Paced and Stressful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Client Care Representative in Myrtle Beach, SC
    Positive Outlook
    No opinion of CEO

    I worked at One Hour Air Conditioning & Heating full-time for more than a year

    Pros

    Great bunch of people to work with. Opportunity to increase earnings selling memberships. The owner is a really nice guy.

    Cons

    It IS customer service and as such, the call center takes a beating when things don't go as planned. Management doesn't provide enough support to their CCR's. Some issues go way beyond what the Call Center can handle and getting someone higher up the chain to help you can be impossible.

    Advice to Management

    You say that the Call Center is the most important position in the company. Provide them with the support and encouragement they need to get the job done. Pay attention to who is actually doing the work on a daily basis not just when there are competitions.

    One Hour Air Conditioning & Heating2019-09-17
  3. "Decent"

    StarStarStarStarStar
    Former Employee - Technician 
    Recommends
    Neutral Outlook

    I worked at One Hour Air Conditioning & Heating part-time

    Pros

    Good workplace. Decent pay. Competitive work

    Cons

    Long hours. Never a set time off.

    One Hour Air Conditioning & Heating2019-08-20
  4. "ehhh...."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Indianapolis, IN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at One Hour Air Conditioning & Heating full-time for more than a year

    Pros

    good benefits and perks, cool break room

    Cons

    horrible management, they should quit while they can

    Advice to Management

    quit

    One Hour Air Conditioning & Heating2019-08-12
  5. "Get what you put in"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Technician in Virginia Beach, VA

    I have been working at One Hour Air Conditioning & Heating full-time for more than a year

    Pros

    Support, open conversation with management for improvements, good space for learning, tool lease program

    Cons

    More geared towards replacement than repair, office/dispatch over booking without understanding repairs, lack of technical training, does not always seem to stick to “customer first” mentality

    Advice to Management

    Listen to service and instal when asking for changes/ technical training, carry the conversation into action

    One Hour Air Conditioning & Heating2019-06-11
  6. "Waste of employment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Service 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at One Hour Air Conditioning & Heating full-time for less than a year

    Pros

    Are you kidding! They're always hiring and firing

    Cons

    90% sales and 10% Technician if you're trying To get in this trade I would not recommend this company a huge let down. I wouldn't even recommend customers for this service the only thing that's legit is that slogan which they 're still ripping you off "Just on Time".

    Advice to Management

    Please stop giving false information to future employees.

    One Hour Air Conditioning & Heating2019-04-10
  7. "Installer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    HVAC Technician in Rockwall, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at One Hour Air Conditioning & Heating for less than a year

    Pros

    Great company to start off in.

    Cons

    Not super flexible but they will work with you

    One Hour Air Conditioning & Heating2018-12-13
  8. "Sales Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Manager in Fayetteville, NC
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at One Hour Air Conditioning & Heating full-time for more than 8 years

    Pros

    Great franchise with excellent processes in place. Ability to earn an above average to excellent income. Lots of opportunities to sell products that homeowners need and the products sell themselves. Great guarantees and warranties for the clients.

    Cons

    It’s a franchise so management support and their ability to install what you sell quickly can vary. High end pricing so you have to be able to build lots of value and rapport with clients. Can be and often is long hours in peak seasons

    Advice to Management

    Stick to the One Hour system. Constantly hire and train crews so you are prepared to grow

    One Hour Air Conditioning & Heating2018-11-29
  9. "Opportunity to Grow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Marketing Coordinator in Virginia Beach, VA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at One Hour Air Conditioning & Heating full-time for more than 3 years

    Pros

    Communication is open throughout the company and there are many opportunities available for team members.

    Cons

    Changes don't happen overnight, but patience pays off.

    Advice to Management

    Keep it up!

    One Hour Air Conditioning & Heating2018-10-03
  10. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Manager in Laurinburg, NC
    Recommends
    Positive Outlook

    I have been working at One Hour Air Conditioning & Heating full-time for more than 8 years

    Pros

    Awesome Culture and Family Values

    Cons

    Longer hours in the peak time of Air and Heat season

    One Hour Air Conditioning & Heating2018-09-27
Found 55 reviews