One Medical Group Reviews | Glassdoor

One Medical Group Reviews

Updated February 22, 2017
98 reviews

Filter

Filter

Full-time Part-time

3.5
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Tom X. Lee
68 Ratings

98 Employee Reviews

Sort: Popular Rating Date

Pros
  • Great people; great benefits; great locations; great training; all around wonderful experiences (in 8 reviews)

  • The company culture & the people (in 7 reviews)

Cons
  • Growing pains from start up to established company are showing (in 9 reviews)

  • High turnover rate in the admin field, most likely due to the amount of workload admins take on with the low compensation (in 5 reviews)

More Pros and Cons

  1. Helpful (1)

    "Passionate and fun place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Administrative Assistant in San Francisco, CA
    Former Employee - Administrative Assistant in San Francisco, CA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at One Medical Group full-time (More than a year)

    Pros

    Wonderful people, passionate about the mission. I think management is focused on trying to treat employees well and keep them engaged.

    Cons

    Not all employees are really treated fairly - there's definitely two levels of employment: the service/retail side and the HQ. They are also growing VERY fast and going through a lot of growing pains and culture changes.


  2. "Administrative Assistant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    No opinion of CEO

    I worked at One Medical Group (More than a year)

    Pros

    Great mission to bring quality healthcare to the masses
    Loved the app and quick response ability of virtual medical team
    Fun atmosphere; young employees

    Cons

    If you're a hard worker, you most likely will not be recognized (or compensated) for it
    No consistency between office protocol
    No clear path towards upward movement within company
    Drastic differences between "corporate" and front-lines admins/office managers

    Advice to Management

    Listen to feedback from your admins
    Recognize hard work more often


  3. "One Medical"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at One Medical Group full-time (More than a year)

    Pros

    People are truly nice and fun to work with.

    Cons

    Management is very inexperienced. Job is boring with limited options for growth.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (2)

    "Excellent clinical team, hardworking administrative staff, lousy operations management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Administrative Assistant in Washington, DC
    Former Employee - Administrative Assistant in Washington, DC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at One Medical Group full-time (More than a year)

    Pros

    They match up to 3% of your 401(k) contribution, and the fund is competitive.

    Excellent health insurance policy.

    21 days paid time off to be used at your discretion and paid holidays.

    Excellent, knowledgeable clinical team, and supportive administrative assistants. You fall in love with your team and feel like a family.

    Cons

    The management team is disorganized.

    The administrative team is understaffed, and the turnover rate is high.

    The office managers do not handle their core responsibilities well and are not held accountable for their actions.

    The local managers lack transparency - they rarely share information that can help administrative assistants perform their duties with more ease.

    The local managers encourage feedback but only if the feedback confirms what they already believe is true.

    The management team lacks interpersonal prowess and tend to belittle employees masquerading their comments as "constructive feedback."

    The human resources department is unreliable.

    Advice to Management

    I would consider consulting an outside firm. As your company grows, the culture will deteriorate because the people responsible for setting the standard are the problem.


  6. Helpful (3)

    "terrible management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Disapproves of CEO

    I worked at One Medical Group full-time

    Pros

    pay really isn't bad, most people are nice. health insurance benefits are really great and extremely low cost to the employee

    Cons

    management is terrible, based on who is friends with who/likes who the most. absolutely ridiculous. a lot of people are really fake as well.

    Advice to Management

    get it together/stop being terrible


  7. Helpful (3)

    "Great people to work with, but below average pay for the amount of work."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Administrative Assistant in San Francisco, CA
    Former Employee - Administrative Assistant in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at One Medical Group full-time (More than a year)

    Pros

    The people you work with at One Medical Group are a privilege to work with. That was the most enjoyable part about the job. The medical benefits were really good as well.

    Cons

    The company talks about career pathing when you interview with them, but then they rarely if ever seem to help people get to where they wanted to go in the company unless it was just to be an office manager or a phleb. Also, the pay is not adequate for living in a place like the bay area nor is it adequate for the amount of work that they expect you to do. As an administrative assistant, you are expected to be a salesman, insurance expert, counselor, and a secretary. It seems to me that if you're expected to do three roles, the pay should reflect the amount of work that you are asked to do.

    Advice to Management

    I would recommend that management either clarify what they mean by career pathing or if they really don't intend to help in that area, stop saying it. Also, your admins put up with a lot disrespectful behavior from members, insurance reps, and other doctor's offices and you guys pile on a lot of work on their backs. Pay them fairly and pay them a living wage. At this point, I would only recommend people work here if they were interesting in getting into the medical field, but I wouldn't recommend this place if they want a career in the clubhouse. Additionally, I would suggest that they hire and promote people based on how well they can do the job and not based upon popularity or whether you like them. Who cares if they're popular, but don't have the competence to do the job well? Lastly, if you're going to hire people for jobs, it's wise to promote people within the company that know the culture and how things work instead of hiring someone from the outside. The people that I found to be good fits at their positions were people that started off as admins first.


  8. Helpful (3)

    "Too good to be true"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - District Phlebotomy Manager in Tempe, AZ
    Former Employee - District Phlebotomy Manager in Tempe, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at One Medical Group (More than a year)

    Pros

    The compensation is competitive in comparison to other facilities.

    Cons

    The culture, and atmosphere is very fake and discriminatory. If you don't go drinking with the "cool kids" your time with the company will be short.

    Advice to Management

    Get new management. Turn over is high because of the culture that mirrors high school culture.


  9. Helpful (1)

    "Admin"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at One Medical Group full-time

    Pros

    I really liked all my coworkers...that is all.

    Cons

    Over worked, under paid, no room to grow!!! They expect the world from you but don't want to pay you what you're worth!


  10. Helpful (9)

    "An okay play to work for PAs/NPs, terrible for Physicans"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at One Medical Group (More than 3 years)

    Pros

    Good people
    Good benefits
    Nice office environment

    Cons

    Providers are hired to see as many patients as possible. Every minute of every day is scheduled to see a patient. Appointments must start and end on time. Meetings and Rounds are during un-paid time. Although full time providers are capped to see 16 patients a day, this does not include the time needed to complete notes, complete EMR tasks, and also respond to a plethora of patient emails. That's all to be completed during unpaid time. There are no nurses or MAs so providers waste time doing their only vitals, EKGs, and vaccines. Patients at One Medical are typically healthy, but very needy. They are very ready to complain. The company is overly focused on patient satisfaction. They do not understand that good medicine does not always equate to excellent patient satisfaction.

    One Medical claims it is a "Doctors Office" however most providers are NPs and PAs. Although NPs and PAs are an asset to any medical practice, at One Medical they are equivalent to board certified Physicians. This is simply a cost-saving measure. In addition, NPs/PAs are treated equally to Physicians, so they can also hold leadership roles in the organization. For instance, a PA/NP can be Medical Director of a clinic.

    One Medical does not provide CME time. Their compensation and vacation time is laughable. The company claims it is a technologically innovative practice- yet they still use fax machines for prescribing- they cannot figure out how to integrate ePrescribing into their EMR. They do not negotiate salaries or provide an adjustment for cost of living. What this means is a first year doctor in NYC makes the same as a first year doctor in Arizona .

    There is a reason that most of their providers are very young and inexperienced- they simply cannot attract the experienced, sought after providers with their antiquated model. This is also the same reason the company has so much turn over.

    Advice to Management

    There needs to be more respect for physicians, more attention given towards quality medicine, Give better compensation, more vacation time, time for CME, pay for meetings, and have opportunities for vertical growth in the organization.


  11. Helpful (5)

    "Career advancement, great environment, but unfair comp"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Hard work is rewarded with advancement. The corporate HQ has a friendly, collaborative atmosphere. The company has a great mission. There is above-average transparency here compared to other companies in the area. Health and commuter benefits are the best I've had.

    Cons

    Even with advancement, compensation is low. Key departments are disproportionately understaffed and/or need more qualified/credentialed leadership.

    Advice to Management

    Compensation is a real morale-killer and drives turnover. Because of low pay, some talented mid- to upper-managers view the company as a mere stepping stone to similar, but more fairly compensated positions. We'd like stable management and staffing by retaining people through fair pay.



Showing 98 of 101 reviews
Reset Filters