OneAZ Credit Union Reviews | Glassdoor

OneAZ Credit Union Reviews

Updated September 18, 2018
29 reviews

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3.5
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Recommend to a friend
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David E. Doss
9 Ratings

Employee Reviews

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  1. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at OneAZ Credit Union full-time

    Pros

    OneAZ Credit Union is excellent at training their staff. So long as you have a good team, the work flies by.

    Cons

    Must have worked in current position for six months before you can move to another one in the Credit Union.


  2. "No Work Life balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at OneAZ Credit Union full-time

    Pros

    Great medical benefits, discounts on already great loan rates

    Cons

    Back office jobs continually pushed to branches causing extreme work load and employee burn out. Constant staff shortages and turn over. Recently more focused on sales results than the Member Experience.

    Advice to Management

    Before moving tasks to branches, take the time to find out the actual process and the time it takes. Stop moving all processes to the branch staff and expect them to meet goals while doing jobs that are typically done in a back office support area at other financial institutions. Be more aware of the branch expectations and how it affects the members.

  3. "Customer service rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Phoenix, AZ
    Former Employee - Customer Service Representative in Phoenix, AZ

    I worked at OneAZ Credit Union full-time (More than a year)

    Pros

    Always free food and you get an hour lunch.

    Cons

    No more monthly incentives, no room for advancement, need to stop out sourcing card services or close that dept. Need to catch up with times in terms of online banking and work systems.


  4. "Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at OneAZ Credit Union full-time

    Pros

    The company cares a lot about their employees lives; personal and professional. They thrive on knowing that happy members come from happy employees.

    Cons

    Not a lot of room for growth within the company.


  5. "Corporate office"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at OneAZ Credit Union full-time

    Pros

    Cheap benefits and free candy in break room.

    Cons

    Upper management is not knowledgeable and run off any employees that have more knowledge than them. Their culture is extremely stuffy and has not grown with the times.

    Advice to Management

    Remove your manager's that are stuck in a culture where talent isn't utilized.


  6. "Better than most other Financial Industries"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at OneAZ Credit Union full-time (More than 3 years)

    Pros

    Very fair compensation. You do need to ask for it though. Reasonably priced benefits. Flexible rules where appropriate. Challenging goals. Advancement opportunities, again you need to ask.

    Cons

    Sometimes communication could be better between departments.

    Advice to Management

    Stay the course.


  7. "Bank teller"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at OneAZ Credit Union part-time

    Pros

    The working environment was positive. My supervisor and the bank managers were always respectful and encouraging.

    Cons

    Little work schedule flexibility. Pressure to engage in sales of products. A downside if you don't mind counting numbers but don't do well in selling things to people. The company should include some sales pitch trainning.

  8. "Underwriter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Underwriter in Phoenix, AZ
    Current Employee - Underwriter in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at OneAZ Credit Union full-time (More than 3 years)

    Pros

    Location, company perks, work hours

    Cons

    No authority, sales runs the show, zero respect

    Advice to Management

    Management should respect the authority earned by uws they have hired to make decisions instead of removing all credibility by overriding every decision made.


  9. Helpful (1)

    "Overall"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at OneAZ Credit Union full-time

    Pros

    Great work culture and benefits. Management is very people oriented overall and recognizes individual as well as team performance . Good work to personal life balance.

    Cons

    Relatively small IT staff with limited opportunities for advancement. Pay is below market rate considering the scope of work / expectations. Teams and systems are somewhat siloed, which creates significant challenges and "single points of failure" at times.

    Advice to Management

    Keep putting people first and the the Credit Union's success will grow moving forward. Encourage better communications / interactions between teams to facilitate timeliness and efficiency.


  10. "Ask questions about employee turnover during your job interview"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ
    Positive Outlook
    No opinion of CEO

    I worked at OneAZ Credit Union full-time (More than a year)

    Pros

    Growing company with opportunities for advancement. Outstanding benefits. There are many excellent leaders with thriving departments at this organization.

    Cons

    There are some ineffective and negative leaders who have high turnover in their departments. In your job interview, be sure to ask about the turnover in the department. This is a small credit union with a very formal hierarchical leadership structure. Technology lags behind the rest of the industry.