OneNeck Reviews | Glassdoor

OneNeck Reviews

Updated May 29, 2019

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Found 100 reviews

3.3
StarStarStarStarStar
Rating TrendsRating Trends
62%
Recommend to a Friend
66%
Approve of CEO
OneNeck CEO Terry Swanson
Terry Swanson
30 Ratings
Pros
  • "They are fairly liberal allowing work from home or flexible work hours(in 7 reviews)

  • "Great team and work from home option(in 6 reviews)

Cons
  • "Work-life balance in a 24/7 operation is for the company and not the employee(in 7 reviews)

  • "Upper management consistently understaffs and drives existing salaried employees to work ever increasing amounts until talented resources leave(in 7 reviews)

More Pros and Cons
  1. "Good Company, Great Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Data Center Technician in Englewood, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at OneNeck full-time for more than 3 years

    Pros

    Having some weekdays off. Working 7AM-7PM, you miss rush hour. Great benefits and low cost. Interesting work. Customers are wonderful. Training is good and I feel confident in the work I do.

    Cons

    Sometimes you are the only one on so must cover a wide range of issues.

    Advice to Management

    Keep doing what you are doing.

    OneNeck2019-05-29
  2. "Not bad but not great"

    StarStarStarStarStar
      Current Employee - Business Development Representative 

      I have been working at OneNeck full-time

      Pros

      People are friendly and willing to help

      Cons

      Takes a long time for things to happen

      OneNeck2019-04-11
    • Helpful (1)

      "Love this company, but the executives lack vision."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Senior Engineer in Phoenix, AZ
      Recommends
      Negative Outlook
      Disapproves of CEO

      I have been working at OneNeck full-time for more than 3 years

      Pros

      Could be great, has a ton of potential. Some fantastic people to work with. Culture is fun, but moral suffers as sales suffer.

      Cons

      The top executives lack vision for where to take the company so they hire outside firms to tell them what the strategy should be, presumably because they are paralyzed by the fear of making another poor investment. How they are still employed after 2+ years of mediocrity is mind boggling & unfair to employees who want to make numbers.

      Advice to Management

      TIME IS RUNNING OUT & TDS NEEDS TO DO SOMETHING BEFORE ITS TOO LATE. The best talent is gradually departing, leaving behind reject engineers with poor attitudes & certain markets will be totally lost if some key players leave. The execs are nice guys, but they aren’t suited for success in larger markets with their Madison mindsets & a lack of passion for tech.

      OneNeck2019-03-22
    • Helpful (1)

      "Terrific Executive Leadership, Culture and Focus on Value Creation"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee in Greenwood Village, CO
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at OneNeck full-time for more than a year

      Pros

      This is a very employee-centric culture. Here at OneNeck, the leadership truly values their employees and our CEO in particular is very transparent, makes consistent and frequent communications to all employees a priority and is very thoughtful about people-centered decisions. This is a place where I am able to grow and make a difference. Where my ideas and insights are valued and where I can exercise my creativity, influence...

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      Cons

      We've definitely had some growth challenges over the past couple of years, but not because of a lack of market opportunities or customer satisfaction - our NPS is now at 60. The challenge has been choosing the right opportunities and initiative then getting the entire organization rallied behind those decisions. Growth means continuous and rapid change - especially in the IT services industry - something that many in...

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      Advice to Management

      IMHO, I don't see a true sense of urgency in the culture. I've seen my fair share of company saboteurs, scolding the leadership for our struggles with growth and spreading negativity, but not holding themselves accountable for helping to right the ship. Consider re-evaluating variable comp as an incentive to hit strategic growth goals. Lower base salary and create bonus plans that do a better job driving performance-based...

      Show More
      OneNeck2019-03-05
    • "Not a place for adults"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Service Desk Technician in Scottsdale, AZ
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at OneNeck full-time for more than 3 years

      Pros

      Flexible shifts depending on circumstances, easy work, no face-to-face with customers

      Cons

      People run to HR like they're handing out free candy for the most trivial of things. No one can talk to you straight up about situation like a grown up. The pay structure is weak in comparison to other companies. The company's long-term strategy is an utter mystery. They don't seem to care about dropping the ball with their smaller customers as long as their big ones are taken care of.

      Advice to Management

      Stop catering to every delicate flower who gets offended at every little thing. Stop giving pay raises that are laughable. Stop using a "Needs improvement" thru "Superior" rating structure for everything if it takes an act of God for someone to get "Superior" in anything.

      OneNeck2019-01-08
    • "OneNeck IT Solutions"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Service Desk Tech II Lead Senior in Eden Prairie, MN
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at OneNeck full-time for more than 8 years

      Pros

      Learning reimbursement, Reasonable vending prices.

      Cons

      Position eliminated due to restructuring.

      Advice to Management

      Communication between departments would worsen overtime until workers complained enough and then it would be better for awhile. Keep this at the forefront so employees are not blindsided by people outside of the company who know more than the people answering the phones.

      OneNeck2018-12-03
    • "3 years left in the market at best"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee 
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at OneNeck

      Pros

      OneNeck provides a steady but less than competitive pay structure.

      Cons

      OneNeck does not value it's customers or the employee's that support them. OneNeck is continually losing customers and has an extremely high turnover rate within the various departments of the company.

      Advice to Management

      With the continual failures from management in regards to retaining and keep customers and employees happy, I give OneNeck 3 years at most before they are forced to shut their doors for good. You cannot abruptly end services for 1000's of customer's and layoff over 30 people within a 30 day period and expect to stay in business. I think TDS Telecom is just trying to recover their losses and collect enough revenue to break...

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      OneNeck2018-12-05
    • "needs help"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee 
      Doesn't Recommend
      Disapproves of CEO

      I have been working at OneNeck full-time

      Pros

      great coworkers and teammates here

      Cons

      lack of plan or vision from management

      OneNeck2018-10-10
    • Helpful (1)

      "Network Administrator"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Network Administrator 

      I have been working at OneNeck full-time for more than 3 years

      Pros

      Great team and work from home option.

      Cons

      Not enough opportunities for career growth.

      OneNeck2018-08-10
    • "Operations Engineer"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Service Operations Engineer in Madison, WI
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at OneNeck full-time for more than a year

      Pros

      Management truly supports and buffers employees. TDS benefits are very good, with a generous work from home policy, time off, merit-pay, insurances and work-life balances. Management is very open from the very top to the bottom. The level of positive support and encouragement from all levels and peers is unbelievable. Truly an environment that practices putting the employee first and doesn't just give it lip service....

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      Cons

      Working Operations at any company can be a bear of a job, with a lot of cycles off hours. OneNeck management and team members do a very good job and working hard to distribute the workload equitably, and allow the family to come first. As OneNeck is an assemblage of several recent acquisitions, blending knowledge and accesses is a challenge; however, this blending is very mature and is not overburdening to the staff....

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      Advice to Management

      Keep focusing on the employees, we will continue to focus on our customers.

      OneNeck2018-06-01

      OneNeck Response

      June 6, 2018Employee Relations Manager

      Wow! Thank you for the feedback and for the strong recommendation!

    Found 100 reviews