OneNeck Reviews | Glassdoor

OneNeck Reviews

Updated February 20, 2017
67 reviews

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Full-time Part-time

2.5
Star Star Star Star Star
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OneNeck CEO Terry Swanson
Terry Swanson
3 Ratings

67 Employee Reviews

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Pros
  • Vast majority of people are good people you like to work with (in 5 reviews)

  • Decent benefits, including vacation time (in 3 reviews)

Cons
  • Also if anyone says they have a "good work/life balance" that person is outright lying or delusional (in 5 reviews)

  • Lots of changes in upper management and there's a sense of instability and because of that some very good resources have left the company (in 6 reviews)

More Pros and Cons

  1. "Nice place too worl woth good people"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at OneNeck full-time

    Pros

    The people there are amazing- talented, dedicated, good folks

    Cons

    sometimes can be slow to add headcount when necessary. Not sure if that is because of the job market or by choice.

    Advice to Management

    Keep up the great work.


  2. "Security"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Security
    Current Employee - Security
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at OneNeck full-time (More than a year)

    Pros

    Knowledgeable coworkers; Friendly work environment; Hands on Supervisors that are involved with the daily work load

    Cons

    Tight staffing, which only becomes an issue during vacations or illness

    Advice to Management

    An additional 1-2 staff members to help cover the growing customer base, vacations, illness would be nice

    OneNeck Response

    Feb 13, 2017 – Senior Human Resources Business Partner

    Thank you for the feedback!


  3. "Data center Technician"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Datacenter Technician in Eden Prairie, MN
    Current Employee - Datacenter Technician in Eden Prairie, MN
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at OneNeck full-time (More than a year)

    Pros

    Great work environment that allows anyone (if willing) to grow extensively its knowledge about the intricacies of datacenter industry. Great support from management, in regards to encourage employee initiative, and new ideas

    Cons

    Many tasks require no margin for error, since handling customer information. Not for everyone.

    OneNeck Response

    Feb 13, 2017 – Senior Human Resources Business Partner

    Thank you for the review!


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (3)

    "Big Boys Club"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    If you are in sales or a male, you are golden

    Cons

    If you are NOT in sales or a male, you are treated as second class citizens

    Advice to Management

    Get rid of VP's, Directors and Managers

    OneNeck Response

    Feb 13, 2017 – Senior Human Resources Business Partner

    OneNeck IT Solutions values people of different backgrounds, life experiences, and beliefs, and treats all individuals, both men and women, sales and non-sales, fairly and equally in the workplace ... More


  6. Helpful (1)

    "Awesome Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at OneNeck full-time (More than a year)

    Pros

    Management, compensation, encourages balance between work/home.

    Cons

    Does not reimburse for internet/telecommuters.

    Advice to Management

    Reimburse internet for telecommuters.

    OneNeck Response

    Dec 28, 2016 – Senior Human Resources Business Partner

    Thank you for the feedback!


  7. Helpful (6)

    "Horrible Back Stabbing People"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Scottsdale, AZ
    Former Employee - Anonymous Employee in Scottsdale, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at OneNeck full-time (Less than a year)

    Pros

    The pay was great and so was the flexibility to work from home.

    Cons

    Lying, back stabbers with poor leadership skills in managers. Sink or swim and be sure not to ask too many questions. They have no loyalty and will be quick to terminate you without cause. The sales people rule the company. Run from this place.

    OneNeck Response

    Dec 28, 2016 – Senior Human Resources Business Partner

    Thank you for sharing your experience. At OneNeck, we pride ourselves on living “The OneNeck Way,” which is our commitment to one another to act with humility and integrity, among other things. The ... More


  8. Helpful (12)

    "You Do Not Want To Work At This Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Representative in Denver, CO
    Former Employee - Inside Sales Representative in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at OneNeck full-time (Less than a year)

    Pros

    Free coffee and soda in the break room

    Cons

    OneNeck It Solutions is exceedingly unprofessional and makes bad business decisions. I was hired to provide new business development. I excelled at it. The militaristic supervisor and related to me as if I was under his command. He, and a vulgar on-site mid-manager were overtly rude to me. That did not stop me from being the top producer in my role. When I went to “human resources” by phone (in another state) with my concerns about the immediate supervisor's 'communication style', and the other offensive on-site manager, I was assured that my complaints would be kept "confidential”, and that OneNeck has a strict "non-retaliation" policy. That, however proved not to be the case. Four days after going to H.R. I was summoned to the office of the vulgar mid-level manager (I actually thought he was going to apologize for his offensive behavior). Instead, he had the immediate supervisor and the H.R. person on speaker phone. I was terminated on the spot without the courtesy of an explanation. H.R. later conducted an "investigation" to determine if I had been retaliated against for filing a complaint against the immediate supervisor. You can guess what the outcome of that "investigation" was. I also called - and left four phone messages - for the CEO (who, upon my hiring had asked I provide him feedback). My calls were not returned. Stay away from this heartless and duplicitous outfit unless you want to be subjected to fickle, irrational and rude managers, and want to have your confidence violated.

    Advice to Management

    Hire managers with integrity who have the capacity to treat those with whom they work with respect and professionalism. To fire someone who was actually performing and producing tangible results because that manager didn't like my going to H.R. regarding his rudeness is hardly a sound business practice.

    OneNeck Response

    Nov 15, 2016 – Senior Human Resources Business Partner

    Investigations handled by the OneNeck HR team are considered to be confidential, and therefore, we cannot respond to the allegations expressed in this review. With that said, OneNeck takes seriously ... More


  9. Helpful (4)

    "Not Worth the Headache"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at OneNeck full-time

    Pros

    The pros I can think of are pay, benefits, and opportunities for learning.

    Cons

    *Management: proper management is non existent unless it's bosses who let their Mormon beliefs bleed into work. Its an organization where managers lack the ability to keep the employees information, quarrels and feelings confidential. Additionally upward mobility is not possible unless, employees brown noise to their managers regardless of their work ethic or expert knowledge.
    *Turnover: High rate of turnover in that skilled subject matter experts quit due to poor management

    Advice to Management

    1) Management needs training! Training in management generally but specifically when it comes to employee confidentiality.
    2) Management need to actively listen to their employees needs and concerns.
    3) Better treatment of employees generally.


  10. Helpful (2)

    "OneNeck"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineer
    Current Employee - Engineer
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at OneNeck full-time (More than 5 years)

    Pros

    I was left alone to fulfill my role in the organization. A perfect spot for a self-starter.

    Cons

    Lack of leadership across the company as a whole. Business model is not setup for long term employee retention.

    Advice to Management

    Replace yourself


  11. Helpful (5)

    "How desperate are you?"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lvl I in South Saint Paul, MN
    Current Employee - Lvl I in South Saint Paul, MN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at OneNeck (More than a year)

    Pros

    The pay and benefits are pretty competitive.

    Cons

    Middle Management tends to not have a clue what level I does on a daily basis. There is very little training and documentation in general. The ticketing system (Cherwell) used is completely archaic and not made for a Service Desk setting. it's very tedious when working multiple tickets per day with little to no automation built into it. Forget about the development team trying to make use of this any more user-friendly.

    Advice to Management

    Listen to the lvl I employees - there's a reason turnover is extremely high



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