OneTouch Direct Reviews in Tampa, FL | Glassdoor

OneTouch Direct Tampa Reviews

Updated September 14, 2017
86 reviews

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Tampa, FL

3.0
StarStarStarStarStar
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Approve of CEO
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Joseph Mole
29 Ratings

86 Employee Reviews

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Pros
  • Good flexible schedule, unlimited overtime (in 12 reviews)

  • No pros besides mouth swab but do not care I didn't even wet it and was hired (in 5 reviews)

Cons
  • It is a call center and I really think no one really knows there employees personally (in 9 reviews)

  • Also the upper management is very dishonest about the spiffs that they will run, and they play heavy favorites with certain agents (in 5 reviews)

More Pros and Cons

  1. "Great pay, no management backing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - TELESALES Representative in Tampa, FL
    Former Employee - TELESALES Representative in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at OneTouch Direct full-time (More than a year)

    Pros

    Pay is great
    Hours are great

    Cons

    PTO never gets approved, Never have same supervisor for more than 2 weeks, training is long and useless, Management threatened to fire agents when Cat 5 hurricane was coming and we were ordered to evacuate.

    Advice to Management

    Focus more on agent growth and development instead of making company fast money, focusing more on the agents will in turn generate more revenue and a better trained workforce.


  2. "Customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Tampa, FL
    Former Employee - Sales Representative in Tampa, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at OneTouch Direct full-time (More than a year)

    Pros

    There is room for growth

    Cons

    It is a call center and I really think no one really knows there employees personally

    Advice to Management

    Get to know the employees and acknowledge them...

  3. "Team Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Supervisor in Tampa, FL
    Former Employee - Team Supervisor in Tampa, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at OneTouch Direct full-time (Less than a year)

    Pros

    Training was adequate and the pay was about average for the Tampa Bay area.

    Cons

    The work environment was very high pressure and the breaks were too short.

    Advice to Management

    Be a bit more generous to your employees.


  4. "Great Place To Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Tampa, FL
    Current Employee - Director in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at OneTouch Direct full-time (More than 8 years)

    Pros

    Ample growth opportunities
    Entrepreneurial atmosphere to be creative
    Company embraces taking chances and learning
    Not a stuffy corporate environment

    Cons

    Company growth is fast and poses difficulties at times
    Communication is a struggle between channels

    Advice to Management

    Keep pushing toward your goals.


  5. "Pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Tampa, FL
    Former Employee - Sales Representative in Tampa, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at OneTouch Direct (Less than a year)

    Pros

    Can make money when selling. Co workers are cool. No drama if you stay to yourself. Commission Checks every Tuesday

    Cons

    Will short your check so check your hours. Lot of favoritism. Lies about raises. Do not work with your schedule


  6. "Careless and stressful!!! They don't care about the employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center Representative in Tampa, FL
    Current Employee - Call Center Representative in Tampa, FL
    Doesn't Recommend
    Negative Outlook

    I have been working at OneTouch Direct full-time (Less than a year)

    Pros

    They paid great money. that's it

    Cons

    Management is terrible and they don't care about the employees can't build a career here

    Advice to Management

    Try doing a lot more as far as caring about your employees and training them a lot better


  7. Helpful (1)

    "Wouldn't Recommend"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Representative in Tampa, FL
    Former Employee - Inside Sales Representative in Tampa, FL

    I worked at OneTouch Direct full-time (More than a year)

    Pros

    When I first started to work here the hours, work environment, and pay were all great, and the management was very honest and forthcoming about any issues going on. The people who work here are also very friendly, and the work is not demanding at all.

    Cons

    The management doesn't care at all about whether you get paid on time, and they will try to cheat you out of your commission. Also the upper management is very dishonest about the spiffs that they will run, and they play heavy favorites with certain agents.

  8. Helpful (2)

    "Put in the work and be coachable"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tampa, FL
    Current Employee - Anonymous Employee in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at OneTouch Direct full-time (More than 3 years)

    Pros

    Opportunity for growth, stability, OTD University, family-oriented and fast-paced. If you want to move up and be stable here, you HAVE to put in the work. Don't wait for things to happen, make them happen for you. Management will recognize you for your efforts and will work with you to improve in every aspect of your life, not just work.

    Cons

    I don't have any cons as of yet.


  9. "A great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Recruiter in Tampa, FL
    Current Employee - Recruiter in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at OneTouch Direct full-time (More than 3 years)

    Pros

    Competitive pay, great schedules, fantastic benefits, & so much room for growth. overall great company to work for1

    Cons

    parking can get a little tricky on busy days so... if you want a spot up


  10. "3 years"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - TELESALES Representative in Tampa, FL
    Former Employee - TELESALES Representative in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Flexible schedule, you can make over 80k in sales if you work hard and do overtime

    Cons

    Atmosphere can be hit or miss. Poor organization and structure. Paycheck mistakes are common but they always fix them.


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