OneTouch Direct Reviews in Tampa, FL | Glassdoor

OneTouch Direct Tampa Reviews

Updated January 3, 2017
75 reviews

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Tampa, FL

2.9
Star Star Star Star Star
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Joseph Mole
23 Ratings

75 Employee Reviews

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Pros
  • Flexible schedule spiffs and overtime always available (in 7 reviews)

  • No pros besides mouth swab but do not care I didn't even wet it and was hired (in 5 reviews)

Cons
  • Not so much of a con as a reality of outsourced call center work, you have to be flexible to the demands of the client (in 8 reviews)

  • Will hire ANYONE because they are constantly firing people or because people are always quitting (in 3 reviews)

More Pros and Cons

  1. "Loved my co workers"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tampa, FL
    Former Employee - Anonymous Employee in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at OneTouch Direct full-time (More than 5 years)

    Pros

    The people and staff what makes u want to go ro qork2

    Cons

    No longer give people woth bqckgrounds a chance.

    Advice to Management

    Show more appreciation to the reps.


  2. "AT&T Small business account specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Outbound Sales Representative in Tampa, FL
    Former Employee - Outbound Sales Representative in Tampa, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at OneTouch Direct full-time (Less than a year)

    Pros

    Training was very good but not enough. The hiring process is easy and fast. You get your ID right away.

    Cons

    If you hire make sure that person is qualified and can handle the job and the pressure. The micro managing part is a bad one. The hourly pay and the commission oh boy what a mess. You have to chase your earnings and keep track of it every single day. The computers and phones are ready to be renewed to keep up with technology.

    Advice to Management

    Your job is to help normal people to do the job of superior people and therefore have excellent results. If you pay 10 an hour you get what you pay for and if you have team lead and managers everywhere to make sure these 10 $ are good invested you are wasting money. Would I work there again? I think so yes because I see potential and I respected upper management.


  3. "Good starting job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Tampa, FL
    Former Employee - Customer Service Representative in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at OneTouch Direct full-time (Less than a year)

    Pros

    Flexibility
    Training
    computer experience
    customer experience
    sales

    Cons

    Management needs improvement
    buliding improvement
    customer help
    and making sure you have people that know what they are doing

    Advice to Management

    have people that are going to com to work and bring there problems to work


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  5. "Telesales Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tampa, FL
    Current Employee - Anonymous Employee in Tampa, FL

    I have been working at OneTouch Direct full-time

    Pros

    Commission is good if you work for it

    Cons

    Unprofessional at times, training sucks


  6. "Customer Service Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Tampa, FL
    Former Employee - Customer Service Representative in Tampa, FL
    Recommends
    Positive Outlook

    I worked at OneTouch Direct full-time (More than 5 years)

    Pros

    Schedule and location ,great people to work with fun environment, .

    Cons

    Ever changing policies and procedure's


  7. "Outbound Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Outbound Sales Representative in Tampa, FL
    Former Employee - Outbound Sales Representative in Tampa, FL
    Recommends

    I worked at OneTouch Direct full-time (More than a year)

    Pros

    Good flexible schedule, unlimited overtime

    Cons

    Constant change of seats gets annoying

    Advice to Management

    Help your teams


  8. Helpful (1)

    "Run For The Hiils!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inbound Customer Service Representative in Tampa, FL
    Former Employee - Inbound Customer Service Representative in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Great Location and Commute 10 minute drive

    Cons

    Not what it pretended to be, I was a Full time employee for about 1 week that was enough for me. Mass hiring that was an experience in itself... Class started out with 14 people.. The 1st day of training there were only 5 people actually started.. Such a revolving door.. When I finally got the check they deducted for a badge & headset which I never received.. This job is a joke.. Please run as fast as you can. The pay was $10 an hour. Other figures are based on your commission which the fail to inform you of.

    Advice to Management

    Mob Boss


  9. "great place to work, Very nice and honest people"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor (Frontier) in Tampa, FL
    Current Employee - Supervisor (Frontier) in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at OneTouch Direct (Less than a year)

    Pros

    Great place to work, tons of opportunity for advancement , very relaxed and easy going , one big family.

    Cons

    Far from my home. the seats are old and not very comfortable.


  10. "Like life this job is what you make of it"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Performance Manager in Tampa, FL
    Former Employee - Performance Manager in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at OneTouch Direct full-time (More than 3 years)

    Pros

    Money to be made, growth and advancement if you want it. Company tries more than most to meet the increasing demand of US based outsourced call center hours.

    Cons

    Not so much of a con as a reality of outsourced call center work, you have to be flexible to the demands of the client. Those demands may change monthly. So while you are in the same position your objectives may and will change often and unpredictable.

    Advice to Management

    Pay more attention to the employees that are following directions than the ones that are producing. Find the acceptable middle and train and coach to meet objectives.


  11. "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources Administrative/Receptionist in Tampa, FL
    Current Employee - Human Resources Administrative/Receptionist in Tampa, FL
    Recommends
    Positive Outlook

    I have been working at OneTouch Direct (More than 3 years)

    Pros

    Pleasant environment. It's like working for family. You are treated with respect and dignity. As long as you do your job you can be with this company for a long time and make good money.

    Cons

    You have to work with a lot of different personalities.

    Advice to Management

    Be more patient and understanding.



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