OneWest Bank Reviews | Glassdoor

OneWest Bank Reviews

Updated February 27, 2017
49 reviews

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49 Employee Reviews

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Pros
  • Great work environment in my department (in 10 reviews)

  • Decent pay, good benefits and a comfortable work environment (in 8 reviews)

Cons
  • No technology and poor leadership and upper management (in 9 reviews)

  • Limited room for growth once you are a VP as there aren't many opening at the next level (in 4 reviews)

More Pros and Cons

  1. "OneWest is a good company to learn the ins and outs of the retail banking industry."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Associate in Santa Monica, CA
    Current Employee - Relationship Associate in Santa Monica, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at OneWest Bank full-time (More than a year)

    Pros

    The company matches your 401(k) contributions 100% up to 4%. The company is relatively small which offers a lot of opportunity to get recognized.

    Cons

    The company places too much emphasis on sales campaigns as opposed to the deepening of client relationships. The latter is stated to be their primary motivation, but weekly prospect and sales goals tend to overwhelm and override this as a realistic endeavor.

    Advice to Management

    Less emphasis on campaigns and more on deepening meaningful relationships. Quarterly growth measures stellar short-term performance, but offering more products, especially on the mortgage and business side which are currently lacking, will ensure long-term durability for the bank, prolonged customer satisfaction, and a more diverse work environment for retail employees.


  2. "Good company to gain experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Foreclosure Analyst in Austin, TX
    Former Employee - Foreclosure Analyst in Austin, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at OneWest Bank (More than 3 years)

    Pros

    Good place to gain default mortgage industry experience for those new to the industry.
    I found it quite easy, at the time, to progress in a career path at OWB.

    Cons

    Uncertain future throughout the sale process.

    Advice to Management

    Management has changed at this point, so I can't offer anything particularly useful.


  3. "Escalation Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX
    Recommends
    Neutral Outlook

    Pros

    The people I worked with where driven to succeed. They were very helpful and we always looked out for each other. This made work enjoyable

    Cons

    Being laid off. Well I actually wasnt laid off but I was contract. My renew also were only one month at a time due to company wide lay offs.

    Advice to Management

    Learn how to interact with other departments. If you don't the company will continue to stay on the same path.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Branch / Relationship Center Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President/Relationship Center Manager in Fullerton, CA
    Current Employee - Vice President/Relationship Center Manager in Fullerton, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at OneWest Bank part-time (More than 3 years)

    Pros

    Great opportunity for entry into banking or banking management. The people are generally nice to work with. Better culture than the big banks.

    Cons

    Some of the systems, technologies and processes are antiquated. A constant challenge is staffing. The company constantly struggled to have the right branch staffing which would impact the client experience and the employee experience as meal break were difficult to manage with short staffing issues. Limited room for growth once you are a VP as there aren't many opening at the next level.

    Advice to Management

    Place a greater value on employee satisfaction. Empower the branches to hire the right staffing needs ad measure against a true P&L versus a scorecard that doesn't paint a clear picture of profitability.


  6. Helpful (1)

    "Systems Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Analyst in Pasadena, CA
    Former Employee - Systems Analyst in Pasadena, CA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at OneWest Bank full-time (More than 5 years)

    Pros

    OWB gave me great opportunity to grow as an individual by allowing me to take on new projects. I was surrounded by a great team where we all helped each other.

    Cons

    Started off with a great culture but towards the end of the merger, the team fell apart and great people started leaving or were let go. Things may change perhaps after the merger.

    Advice to Management

    Its understandable that a business is there to make money but senior management could make the effort to spend more time to get to know individuals. You can also make your company grow if you send employees off to training.


  7. Helpful (2)

    "Ive worked here twice."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at OneWest Bank full-time

    Pros

    Good benefits. Great pay. Really good set schedule, good vacation and sick time. Pretty nice facilities. The first time i worked here the enviornment was better especially the management. There was a layoff and i got rehired and ever since the company went smaller its horrible.

    Cons

    Managment always gives you conflicting information. Everyone is never on the same page. If you have an escalated issue management never wants to assit you. They dont give any coaching advice in where you can improve.

    Advice to Management

    Know the job of those under you. The reason why your in management is to assist us with necessary escalations or situations in general


  8. "Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Pasadena, CA
    Former Employee - Anonymous Employee in Pasadena, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at OneWest Bank full-time (More than 3 years)

    Pros

    Fast pace, a lot of things to learn.

    Cons

    Low salaries, a bit of micromanagement, employees seemed defensive within the company, maybe these are the nature of a bank.


  9. Helpful (1)

    "This company is great for someone that is willing to stay in their position till retirement."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Associate
    Current Employee - Relationship Associate
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at OneWest Bank full-time (More than 5 years)

    Pros

    Good benefits, good hours, good training, company cares a lot for customers and its primary focus is growing the relationship.

    Cons

    Pay is not that great, no advancement opportunities, always short staffed, and products aren't that great so sales can be a little hard to achieve.

    Advice to Management

    We need more tellers, need more staff in our branches, and also promote the employees that deserve the positions and not let it take 4 months to get approved. Thank you.


  10. Helpful (3)

    "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at OneWest Bank full-time

    Pros

    Small Bank not your Big Bank lines, customers or headaches. Newer Leadership staff and the company is soon to be merged.

    Cons

    Company has the worst hiring process. It took me over 2 months thru a series of interviews. Talked to a Personal Banker it took her 3 months to get hired.

    Advice to Management

    Talking points thru a merger would be great. Having associates wing it thru a conversation isn't the best thing when trying to retain clients.


  11. "Mostly Positive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Benefits are good for the most part

    Cons

    Little advancement opportunity since layoffs



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