Ontraport Reviews

Updated Feb 6, 2020

To filter reviews, or .
4.5
87%
Recommend to a Friend
97%
Approve of CEO
Ontraport CEO Landon Ray
Landon Ray
76 Ratings
Pros
Cons
More Pros and Cons
  1. "Greatness is a bunch of small things done right"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sale Manager in Santa Barbara, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Ontraport full-time for more than 3 years

    Pros

    In life, much like in business, you often realize that success or failure, however you quantify it, is rarely defined by a single set of strengths or weaknesses. Instead a business is a combination of its team, its vision and its resilience in the face of adversity. Ontraport is a company that started from scratch, not with VC funding, but with a very small team and a vision that helping small businesses, the backbone of working forces around the world, mattered. They endured tough periods and they pressed on. They listened to their customers and adapted their product. They put the customer first, and genuinely listened because they knew.... That is how you win long-term. Many times throughout their history I am sure they could have “sold-out” to an outside partner that didn’t really believe in their vision but would provide great funding. But they didn’t because their values, and their mission and their commitment to small business success came first. They staffed the company with people that cared. That got up every day excited to do their jobs, excited to make an impact on the world that meant something. When they screwed up, they took ownership, created transparency and communicated. Ontraport isn't great because they have a good product, or because their team is resilient or because they embrace an internal culture with inspiring values or because they are a rare case of a business with a truly important mission... They are great because they do all these things, and all the little things, each day, to grow and learn and prevail.

    Cons

    Every company has its faults, but if you look at a group of leaders and you can say "Look, right or wrong, they tried their best to do the right thing, not just the easy thing" then you have my respect.

    Continue reading
  2. "Good if you're entry level, bad for anything else"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Ontraport full-time for more than 3 years

    Pros

    - Some really great people work here - Free food - 1/2 day Friday - Good place to start if you want a support job and right out of college

    Cons

    - Pay is better elsewhere - Experience in upper management seems to be a lot of people who have just been there a long time, instead of industry veterans - Execs have feedback loops in place to often entertain the idea they want feedback when in reality, it doesn't really matter - Too many "yes men" - The bootstrapped company stuck in startup mode, even with 80 or something people

    Continue reading
  3. "Lots of learning opportunities"

    4.0
    Current Employee - Intern 

    I have been working at Ontraport part-time for less than a year

    Pros

    - people are friendly - on campus lunch - hands on learning

    Cons

    - intern program isn't really structured

  4. "A place with endless opportunity if you've got grit"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Engineer in Santa Barbara, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ontraport full-time for more than 5 years

    Pros

    - A place where you can get your foot in the door and work your way up internally - Everyone gets along pretty well for the size of the company. - Free Lunch Monday-Thursday - Many different growth paths I started in level 1 support here and worked my way into Engineering in a matter of 3 years. I won't say it was easy but my managers were supportive the whole way and did as much as they could to help me feel appreciated. A lot of the growth is out of management's hand and is dependent on a lot of external factors that I wasn't as privy to until I moved into a new department. I can appreciate the more negative reviews because there is some truth there but be sure to take them with a grain of salt. Support is no easy role no matter what company you work for.

    Cons

    - Client-facing roles aren't easy and can feel overwhelming - Growth doesn't happen as fast as what may be presented at face value - When people are out sick, the client-facing teams feel it the most

    Continue reading
  5. Helpful (2)

    "Career growth has dried up, look elsewhere!"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous (Client Facing) in Santa Barbara, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Ontraport full-time for more than a year

    Pros

    Great benefits Passionate employees Beautiful location

    Cons

    Career growth opportunities for client facing roles have completely dried up. Extremely overworked support and client success teams with low pay and awful hours (pay has gotten better as of late, but still low). Constant turnover with client facing employees and no path for growth (they have a "vision" of growth, but not much has actually happened). Lots of changes to management personnel (sometimes based off seniority, not qualifications). Lots of changes to departmental processes, with no prior review or planning before implementing those processes - if changes need to be made and feedback is given, it can take months to adapt a process for the benefit of the company. Huge disconnect between teams - with a feeling that engineering and marketing is constantly rewarded and doing great things, while client facing achievements are overlooked. Possibly a good place to start a career, gain skills, and move onto something better - but I wouldn't recommend it with lots of better options available!

    Continue reading

    Ontraport Response

    December 11, 2019CEO

    Sorry to hear you feel this way! To respond to some of your concerns: 'Extremely overworked support' is an odd complaint, but one sometimes expressed by entry level employees in support. I believe you may be confusing 'overworked' with 'busy while at work'. We don't ask employees to work overtime except in very rare circumstances (multiple people called in sick, ex). It is true that we keep people busy while they're here, and we monitor response times to ensure that we are providing our clients with the level of service we are aiming for. If you are doing your best, then that's all we ask! "Constant turnover" is something that happens with entry level positions, but our employee retention rates remain stellar and we haven't seen a negative change recently. "No growth" is simply incorrect. In 2019 there have been 61 promotions on the customer facing teams (and we only have ~115 employees total!) and that's not including the exec management changes you mentioned. This includes promotions within the client facing teams and to other teams. However, you are right that the number of moves OUT of the department is down in 2019, and that was on purpose. If you'll remember, when we increased the salary of the entire client facing team at every level, the goal was to create a longer-term career path within the client facing departments and to reduce the number of people who treat the client facing teams as a stepping stone to other departments. The reason for that shift is to reduce churn in the client facing teams so we can retain knowledge and talent on the team and provide better experiences for our clients. "No planning for changes". Really? Um... perhaps you weren't invited to the planning sessions? I encourage you to discover your curiosity and use that in place of your judgement. "We won't retain clients with no sales team". This is a misunderstanding of the role of sales, who is not responsible for retention. We have had a long-standing goal of increasing the % of clients who buy without speaking to sales, and our launch of free trial this year has improved that number to the point where we've felt comfortable letting attrition in the sales department reduce the team size. In general, you sound frustrated. A lot of your concerns stem from lack of understanding about why decisions are being made, and those are great opportunities for you to learn. I would recommend speaking to your manager about these issues in your 1on1 or bringing them directly to me if you don't feel good about the answers you are getting. As I have said in our team meetings many times, if you don't understand why things work the way they do, then ask! If we can't explain, then there's probably an opportunity for us to fix something. I hope you'll take responsibility for your experience here and work to improve it. No one wants you to suffer in silence, while thinking those around you are stupid! :)

  6. "Great benefits"

    5.0
    Former Employee - Anonymous Employee in Santa Barbara, CA

    I worked at Ontraport full-time for more than 3 years

    Pros

    Good location and good benefits

    Cons

    None I can think of now

  7. "Nice Entry Level Company for young people"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Support Representative in Santa Barbara, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Ontraport full-time for more than a year

    Pros

    It's a good laid back place to work with solid benefits. It's a good place to gain some work experience after college.

    Cons

    Hours really sucked for my position and pay is pretty bad

  8. "Incredible growth opportunities and culture"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Account Manager in Santa Barbara, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ontraport full-time for more than 3 years

    Pros

    ONTRAPORT is truly an incredible company, staffed with a phenomenal team and a meaningful mission. If you love working with small businesses, day in and day out, helping turn their dreams into reality with technology, you will love working in a client facing role at ONTRAPORT. If you want to work at a company with amazing upwards mobility, based on a meritocratic system, you will love working at ONTRAPORT.

    Cons

    Every company has it's pro's and con's but nothing major for me to note here.

    Continue reading
  9. "Coordinator"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Ontraport part-time

    Pros

    Amazing and inclusive culture Free breakfast and lunch

    Cons

    More transparency with upper management

  10. "Growth"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ontraport full-time for more than 3 years

    Pros

    If you clearly define your career path with your manager, it’ll happen.

    Cons

    Catered lunch sounds great, but healthy is not in its description.

Found 93 reviews