Open Dental Software Reviews

Pros

Lots of room for growth and supportive management as long as you're transparent with them about your goals.

Cons

Lack of connection. I worked there during covid so I'm sure things have improved.

Pros

Good pay for this area.

Cons

The primary drawbacks at this company involve persistent micromanagement and gaslighting, both of which can significantly undermine an individual's self-confidence and sense of worth. Employees frequently experience punitive treatment for trivial errors, leaving little room for autonomy.

Pros

Competitive benefits and good work/life balance. Fun events etc.

Cons

Micromanagement is the name of the game at this company. Members of upper management have some abhorrent social practices due to there being no consequences.

Pros

Competitive wages, Flexible hours, HR is great

Cons

Not able to get ahead unless you know someone in upper management. Encouraged to micro manage. Very high school cliche like.

Pros

Flexible schedule, good benefits, and pretty good wages.

Cons

Cons are constantly being micro-managed till it drives you nuts, being gas-lit constantly that you are not being punished if you get ‘written up’ even though you are totally being punished. They never take that stuff off your record, so regardless of intervals between issues you are told that you have a habit. It will destroy any confidence you have in yourself and your abilities. It is a noxious and sadistic standpoint.

Pros

Open Dental can be an excellent learning organization for current and future leaders if you create your own opportunities. I've learned so much from not only being taught new skills but also from embracing daily opportunities to fix gaps in communication and processes throughout the organization. The lack of an interdepartmental collaboration structure (and practical communication training for supervisors and managers) has likewise allowed me to further develop management skills since my first year here. So, I'd say it's an incredible way to level up your leadership skill set if you are into that sort of thing.

Cons

Past a certain point, however, there may not be significant career growth to gain from working at Open Dental. Of course, your results may vary. My disappointment with the pervasiveness of purely reactionary, autocratic administration and a general lack of interest in proactive management has increased, especially as my suggestions to upper management toward improving organization-wide communication efficiency haven't been accepted. Nonetheless, instead of letting personal frustration lower your valuable energy, stay on your true professional path, as I have, and invest in yourself. Since returning to school, I've learned more than twice as much daily by observing Open Dental through an ever-expanding and deepening lens. If you work here, I advise you to take advantage of your strengths and always look for opportunities to learn and grow. There may be frustrations, but that's no reason to publicly denigrate a company where everyone is trying their best. Let my experience be an example that it can be done and can be fruitful, even if you don't plan to stay.

Pros

As long as you know your way around a computer and you have basic customer service skills, you can get hired and do decent here.

Cons

Drains the life out of you. No positive coaching/teaching feedback structure. Micro manage you till you are beaten down and scared of being off the phone for 5 minutes at a time. Expectations are that you work 8 hours and be on the phone 8 hours with little to no downtime.

Pros

Good job, good company that cares about its employees and encourages growth

Cons

Lots of issues with popularity, cliquey

Pros

Good pay, relatively polite customers, and on the job training.

Cons

It is extremely cliquey here. When I was hired, the CEO specifically said they don’t support cliques but that was clearly to mislead people. It is impossible to get promoted to a supervisor or even to join the fun teams like event planning unless you are a favored employee. I have been here for years and have consistently worked extremely hard and gone above and beyond my role to assist the company. Yet, I have been passed over for a promotion to supervisor multiple times for newer, but more well liked employees. They are also insane about attendance, they act like everything is okay and that you should just stay home when you’re sick (and they forced you during COVID) so that you don’t get anyone else sick, but then you’re extremely penalized if you have no PTO to cover that.

Pros

Good Company that takes care of you.

Cons

Not as much interdepartmental communication as I’d like.