OpenDNS Reviews | Glassdoor

OpenDNS Reviews

Updated February 26, 2017
50 reviews

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Full-time Part-time

4.2
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OpenDNS Founder & CEO David Ulevitch
David Ulevitch
43 Ratings

50 Employee Reviews

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Pros
  • My manager respects my work life balance but I work really hard when I am here and I feel appreciated (in 8 reviews)

  • Fast-growing company backed by the best VCs filled with smart people in all parts of the company (in 4 reviews)

Cons
  • Still some growing pains with sales operations (in 5 reviews)

  • Since the Cisco acquisition, we've been transforming from a bottom-up company to a top-down (in 3 reviews)

More Pros and Cons

  1. Helpful (5)

    "Poor Management, lack of transparency"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook

    I worked at OpenDNS full-time (More than a year)

    Pros

    Typical start-up perks - tons of free snack, free lunch 3 days a week, fun happy hours and team outings, yoga offered in the office and Waffle Wednesdays.

    Cons

    Communicating with management was horrible - they were often too busy to make time to talk with their employees. No career path and very little guidance. No help with growing within the company. Compensation wasn't great. Limited projects so the work could get boring fairly quickly.


  2. Helpful (8)

    "Sales Account Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at OpenDNS full-time

    Pros

    Typical Start-up Perks.
    Snacks, Lunch 3-days/week, Ping-Pong
    (Seemingly) Lots of Opportunity, and started-off as a very fun place to work.

    Cons

    Too many Office Politics for a Start-Up
    Very high-pressure sales environment with no help from Marketing Dept to initiate any warm sales-leads.
    Lots of cold-calling required to maybe enable Sales Goal Attainment.
    Cut-throat Sales Environment
    The CEO is a good guy, but has other people around him that have no idea what they're doing. Nobody in Sales seems to genuinely like the VP of Sales.
    Coming from one of the 'favorite' employees at OpenDNS: "I cannot believe what happens around me."
    I am certainly glad I am not working at OpenDNS any longer.


  3. Helpful (6)

    "Could be a really cool place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at OpenDNS full-time (Less than a year)

    Pros

    This company is full of the usual perks: free food a few times per week, surprise treats delivered every so often and monthly happy hour gatherings. If you're straight out of college looking for a fun full time gig, than I'm going to say the roles and pay may work well for you.

    Cons

    This is a startup that has people that have worked up the ranks to get to their position. No experience, not really qualified, just calling the shots on small picture type stuff. At 100 plus people this was quite scary for me. Everyone looks at the upcoming launch projects and not enough at the problems that need to be fixed before the upcoming products are released. There just wasn't enough structure, processes, leadership strength or opportunities in place for me to be happy working for this company.


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  5. Helpful (13)

    "Slow moving company moving in the right direction"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Regional Sales Manager in San Francisco, CA
    Former Employee - Regional Sales Manager in San Francisco, CA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at OpenDNS full-time (More than 3 years)

    Pros

    Unique security solution that is easy to implement and rollout. OpenDNS uses big data analytic's from seeing 3-4% of the worlds internet traffic through its 20+ worldwide DNS DC's. It takes this information and is able to predict where threats on the web are: malware, phishing threats, etc.

    Cons

    CEO is the founder. He was a kid when he started and still is today - young, immature and green. A good hacker but a poor leader. It's key for him to hire the right C levels to execute the vision and strategy.

    Place has turned into a grind shop - high pressure, micro-managing, high expectations - little reward little recognition... very unbalanced. Company is slow moving - been around for 9 years and is trying to penetrate the Enterprise security market from being a consumer content filtering solution.

     It's key for him to hire the right C levels to execute the vision - end of the day David U is just a hacker not a leader. Place is turning into a grind factory. High expectations, high pressure from management - low compensation, low reward. Very unbalanced.

    Advice to Management

    Recognize and reward your employees. Continue to high "A players" but pay them the appropriate wages.


  6. "Intern"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good Company. Great Staff . Manager was good

    Cons

    Location is in San Francisco


  7. Helpful (3)

    "Almost, not quite"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Development Representative in San Francisco, CA
    Former Employee - Sales Development Representative in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at OpenDNS (Less than a year)

    Pros

    Great culture, people, office. You will work alongside some talented, quirky, intelligent people here. Best in class product that you can proudly stand behind. Not a culture of one-upsmanship, very "one team" mentality. Waffles on Wednesdays.

    Cons

    Base pay much lower than similar roles at other companies. Sales org still working out lots of process kinks. Transitional time with the Cisco acquisition. Lack of clarity with org roadmap and young inexperienced managers = difficult making a future for myself here.

    Advice to Management

    Hiring more experienced managers or providing better training for first time managers would improve this overall gripe people share.


  8. "Good Overall"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Positive Outlook
    Approves of CEO

    Pros

    Some of the most intelligent, hardworking people I've met in my career. Great office culture, tight knit community, and overall sense of humor in an otherwise bland and serious industry. A CEO that really cares, shows his face around the office, is involved in the day to day of the company.

    Cons

    An overall sense of uncertainty, coming from a lack of direction and communication from above. Young, inexperienced managers that have earned their position on seniority > merit. Different departments were often at odds with one another due to a lack of clear, consistent communication.

    Advice to Management

    More training and development for employees.


  9. "Good engineers, but Cisco acquisition is hurting"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in San Francisco, CA
    Current Employee - Software Engineer in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at OpenDNS full-time (More than a year)

    Pros

    * Great engineers. Learned a lot working here. Everyone seems enthusiastic about our work.
    * Super laid-back culture. Usually no deadlines, no strict development processes.
    * Benefits are pretty great. Top-notch health insurance, large bonuses twice a year.

    Cons

    * Since the Cisco acquisition, we've been transforming from a bottom-up company to a top-down. More and more often, it seems upper management makes seemingly arbitrary decisions that get handed down like decrees, with no input from engineers, and no opportunity to object. Seems like lots of engineers are getting fed up and leaving because of it.
    * Pay isn't really competitive at all
    * We seem to have a lot of trouble hiring people, probably in large part because of the pay

    Advice to Management

    * Cisco bought us because we did security better than them. Stop making decisions for us. Value feedback from your engineers.
    * You need to pay your engineers what they're worth


  10. Helpful (13)

    "Mixed feelings - Don't believe all the positive reviews"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Vancouver, BC (Canada)
    Former Employee - Software Engineer in Vancouver, BC (Canada)
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at OpenDNS full-time (More than a year)

    Pros

    - Compensation is pretty good.
    - I learned a lot just by having smart people around me.
    - Catering.
    - Work/life balance.

    Cons

    - HR solicited all these glowing employee reviews - so when something seems to good to be true, it usually is too good to be true.
    - Clique-ish culture - Lots of Ex-Sophos folks that keeps hiring their friends. Members of the clique include managers and protect each other. If you screw up and you're a part of the clique, don't worry, your manager will do his best to make sure that nobody else knows. If you screw up but you're not part of the clique, be ready for public shaming.
    - Quite a bit of technical debt.
    - Plenty of middle management that seem to collect a paycheck for not really producing much.

    Advice to Management

    Some people do not deserve their title.
    Do not let them impose their culture.
    Do not let people who just read "scrum and kanban 101" lead teams.
    Fear-based management simply does not work.
    Focus on what made the company a great place at one point in time.


  11. "Good place to learn"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in San Francisco, CA
    Current Employee - Software Engineer in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good work life balance here

    Cons

    Could have had better benefits

    Advice to Management

    Good work with the strategy. Not too happy with the benefits.


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