OpenTable Reviews | Glassdoor

OpenTable Reviews

Updated March 21, 2017
33 reviews

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3.0
Star Star Star Star Star
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OpenTable Chief Executive Officer Christa Quarles
Christa Quarles
4 Ratings

33 Employee Reviews

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Pros
  • Best work/life balance I've experienced in the Bay Area (in 23 reviews)

  • Great culture, awesome office, not your typical call-center feel (in 14 reviews)

Cons
  • There are limited benefits and perks for a SF tech company (in 10 reviews)

  • The company is very far from being competitive from other bay area tech companies (in 7 reviews)

More Pros and Cons

  1. "Not bad"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Product Manager in San Francisco, CA
    Current Employee - Senior Product Manager in San Francisco, CA
    Neutral Outlook
    Approves of CEO

    I have been working at OpenTable full-time (More than a year)

    Pros

    Great work life balance & fun product

    Cons

    Little process, feels like high school all over again.


  2. Helpful (9)

    "Not the best, not the worst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at OpenTable full-time (More than a year)

    Pros

    *Best work/life balance I've experienced in the Bay Area
    *Relatively interesting industry
    *Fantastically innovative marketing department
    *Great happy hours/parties
    *Most employees are delightful

    Cons

    *Extremely political. The person with the loudest voice usually gets their way
    *No career progresion or training opportunities
    *Low pay relative to the bay area

    Advice to Management

    *Start investing in your employees. There are some seriously talented employees just itching for career progression and education. Take advantage of your own talent pool before looking outwards.
    *Also, organize a company mission and encourage employees to rally behind it. It seems like everyone has their own agenda and solely focuses on fulfilling that. Change that.


  3. Helpful (1)

    "OpenTable"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    Pros

    You get to work on a number of different applications, servers and routers. They were also rolling out an iPad application that is taking over the client server application

    Cons

    Hours were not the best for me, mostly late night work. Most of the people who you deal with are non technical so you have to hold everyones hand in getting their issues dealt with.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (4)

    "Good could be great"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at OpenTable full-time (More than 3 years)

    Pros

    People are nice and the industry space is exciting. The general population is hard working, super fun and great to work with. There is a good effort to promote from within. There is a lot of passion about the industry. People like to hang out together outside of work.

    Cons

    New CEO is getting things done, but with collateral damage. There has been a lot of turnover at the senior levels. The CEO looks for people to agree with her doesn’t always back her leaders. There is overt favoritism.

    Advice to Management

    Great products, fun teams and a good group of people who love what they do. Be willing to hear out people with different points of view and don’t talk about people behind their backs.


  6. Helpful (8)

    "Lipstick on a pig?"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Approves of CEO

    Pros

    Fun people
    Candid, casual environment
    Interesting industry

    Cons

    Highly political
    Poor transparency/communication
    Leadership better managing up than down


  7. Helpful (10)

    "Lots of potential. Stuck in mediocrity."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Software Engineer in San Francisco, CA
    Current Employee - Lead Software Engineer in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at OpenTable full-time (More than a year)

    Pros

    - Interesting vertical (who doesn't want to work with restaurants)
    - Fun work that can be rewarding
    - No real competitive threats
    - Good trifecta of CEO - CFO - CTO
    - Location of HQ is great
    - Lots of Priceline cash means projects get funded
    - Lots of cool people

    Cons

    - Weak senior management under the CXO position
    - CEO is solid, but has surrounded herself with yes men and women
    - Sales runs the show = not a ton of vision more than a quarter out
    - Not a lot of appetite for risk
    - Internal politics can be crazy
    - Internal talent development is nearly non-existent

    Advice to Management

    - If you hire smart people let them do what you hired them for, otherwise the exodus of talent will continue.
    - Start developing your own talent. It doesn't set a good precedent for the rest of the company that you constantly look for silver bullets from the outside.

    OpenTable Response

    Sep 13, 2016 – Human Resources Coordinator

    Thank you for taking time to provide feedback on your experiences at OpenTable. We value the input from employees like yourself. Please reach out to your HR Business Partner if you wish to further ... More


  8. Helpful (3)

    "Fantastic underlying product, fun work environment, genuinely good people, average vision/leadership."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in San Francisco, CA
    Current Employee - Director in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at OpenTable full-time

    Pros

    Good, genuine people.
    A fantastic underlying product that has long term tailwinds (thanks, Internet!).
    Enough opportunities to pick and choose your own projects.
    Open mindedness.
    Encouraged to be candid.

    Cons

    An increased feeling of instability (perhaps temporary).
    Long-tenured leaders have left as entire refresh at senior level. new leadership has not demonstrated vision just yet or ability to focus and execute.
    Communication from top has deteriorated.
    Solid upper-middle managers in place as execs.
    Lots of opinions.
    Used to be filled with DIY'ers and solutions oriented people. Influx of 'idea people'.


  9. "Strong offering, poor communication"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Restaurant/Development Manager in San Francisco, CA
    Former Employee - Restaurant/Development Manager in San Francisco, CA

    I worked at OpenTable full-time (Less than a year)

    Pros

    Strong value proposition to restaurants, product worked fairly well and had metrics to justify cost.

    Cons

    poor communication to staff (especially those remotely based).


  10. Helpful (6)

    "Inefficient processes and growing impatience by Priceline Group"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at OpenTable (More than a year)

    Pros

    Overall, a really talented, knowledgeable, friendly group of people to have worked with. It was a company with a fun area to work on (food and restaurants). Compensation relatively competitive.

    Cons

    The company has been growing but hasn't staffed managers that are handling it well. The current management in place isn't trusting employees, which is tragic because there are a lot of talented folks here. Instead of delegating, management is being more hell-bent on instituting rigid processes that everyone needs to fall into line with versus actually managing the people, knowledge, and skillsets they have working under them. Classic case of a medium-sized company bloating itself into an inhumane corporation. Process has become more important than results, which puts OpenTable in an odd position because there's definitely a sense that the Priceline Group (which bought OpenTable) has become increasingly frustrated that their recent acquisition isn't producing results fast enough.

    Advice to Management

    Learn how to delegate and trust your employees more. Get the management/leadership with brooms up their a**** out because they are making the company into a corporate hellhole in an area (San Francisco) full of employees that are trying to avoid that exact thing.


  11. Helpful (3)

    "Very slow Immigration process."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Engineer in San Francisco, CA
    Current Employee - Operations Engineer in San Francisco, CA
    Doesn't Recommend
    Positive Outlook

    I have been working at OpenTable (More than a year)

    Pros

    Nice work and personal life balance. I love working here.

    Cons

    Very slow Immigration process, a green card processing take 2-3 years for an I-140 appproval, from start to end.

    Advice to Management

    Improve the Immigration process handling department, they made some decisions without considering the impact to the employees to transfer from one law firm to another and that caused them issues, making employees extremely frustrated. My main reason to give a 3 stars is because of the immigration process, if not the work atmosphere and work life is fairly positive.

    OpenTable Response

    Feb 23, 2016 – People & Culture

    We are so sorry to hear about your frustrations with the immigration process. We changed law firms in order to better streamline our immigration processes, and appreciate your patience in this ... More



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