OpenTable Reviews | Glassdoor

OpenTable Reviews

Updated March 22, 2017
51 reviews

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4.0
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OpenTable Chief Executive Officer Christa Quarles
Christa Quarles
10 Ratings

51 Employee Reviews

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Pros
  • Best work/life balance I've experienced in the Bay Area (in 23 reviews)

  • Great culture, awesome office, not your typical call-center feel (in 14 reviews)

Cons
  • There are limited benefits and perks for a SF tech company (in 10 reviews)

  • The company is very far from being competitive from other bay area tech companies (in 7 reviews)

More Pros and Cons

  1. "Fun, vibrant, goal oriented"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Support Technician in Denver, CO
    Current Employee - Customer Support Technician in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at OpenTable full-time (Less than a year)

    Pros

    Any office you visit, be it the Denver or the San Francisco, they embrace company culture. They have fun, make sure their employees are taken care, and get the job done, no matter how many rules you gotta bend. Not micro managers, don't do your job, we'll talk to you about it, but other wise, they're a trusting company to employees. Here to stay for a long time, frequent raises and lots of room for advancement.

    Cons

    It's a hard hitting business. There's a lot of stuff to do, not your typical desk job, you're gonna be here and you're gonna work (bad to some people i suppose)

    Advice to Management

    Gotta do your time with before you move up, maybe search into resumes a little bit more and see where you better utilize employees according to their strengths


  2. "Supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in Denver, CO
    Current Employee - Supervisor in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at OpenTable full-time (Less than a year)

    Pros

    The benefits are good. 4 weeks of PTO. They make sure to have enough snacks to feed everyone. The vibe is different than other call centers, it is upbeat and cheerful environment. Company paid Eco pass. Brand new location.

    Cons

    Because we are a brand new call center, not all of the details are worked out right now. We are a work in progress.

    Advice to Management

    Keep being Awesome! Really, Keep being approachable.


  3. "Above-Average Call Center"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Denver, CO
    Current Employee - Customer Service Representative in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at OpenTable full-time (Less than a year)

    Pros

    Non-scripted, personable phone calls from a wide range of callers (Diners, Restaurant Owners, IT Staff, Etc). Plenty of resources available for help (Hipchat, Supervisors, Team-Structures). Wonderful new Denver building office with all the amenities. Less focus on speed, more focus on service behind call quality. This can become a very technical role, you will end up remote accessing into restaurant routers and configuring settings and doing port forwarding. Some general Tech Background would be highly beneficial.

    Cons

    Procedures and protocols for certain calls and situations seem to change often. Company just transitioned from 3rd party SRP to in-house support so queue times are longer than normal.


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  5. Helpful (1)

    "Engineer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at OpenTable full-time

    Pros

    Very fast pace with new technology and creating revenue

    Cons

    Competition between teams creating hostile environment


  6. Helpful (2)

    "Great culture, Great Benefits, Low Pay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tech Support in Denver, CO
    Current Employee - Tech Support in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at OpenTable (Less than a year)

    Pros

    Great culture, awesome office, not your typical call-center feel

    Cons

    drastically understaffed, need a better, more hands-on training program

    Advice to Management

    it's hard to live on the salary paid to CSR's, especially given the amount of connectivitey knowledge required. Pay your people!


  7. Helpful (2)

    "Fun Culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Denver, CO
    Current Employee - Anonymous Employee in Denver, CO
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at OpenTable full-time (More than a year)

    Pros

    Laid back work office, great culture, like-minded coworkers, great incentives and decent commission. Lots of vacation, can work from home sometimes too!

    Cons

    Not much room for growth, office cliques- very catty, if you don't fit in with culture you will not do well

    Advice to Management

    More business and career development. Director of the office needs some work- always biased and one sided.


  8. "Good people, fun place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at OpenTable full-time (More than a year)

    Pros

    Opentable provides decent pay, a young workforce, and a fun atmosphere. Things move fast, drinks are served, parties are fun, and management works hard to keep a start-up kind of feel within a much bigger/older organization.

    Cons

    Suffers from some of the growing pains that come with growing quickly, and needing to transition into a larger company. Lots of freedom existed in how to approach problems with technology, but now there is a bit of a mess to clean up. This is a light criticism, as this is being managed pretty well.

    Advice to Management

    Don't push too hard with the new until you have cleaned up the infrastructure you need to support it.


  9. "Great company to learn from smart engineers and work on very cutting edge tech"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Los Angeles, CA
    Current Employee - Senior Software Engineer in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at OpenTable full-time (More than a year)

    Pros

    Very open to adopting new tech. No issues with politics. Not clique-ish. Smart engineers everywhere. Well paying for Los Angeles . Great office.

    Cons

    A lot of legacy tech still exists which needs to be maintained. Management doesn't look to internal talent for offering career advancement and promoting people to management they look for outside hires.

    Advice to Management

    Promote from within.


  10. "Fun product and fun teams"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Approves of CEO

    Pros

    Great people, great culture and fun cross-functional team interactions and outings.

    Cons

    There's a bit of turnover, which could just be a given because of the hot SF job market.


  11. "Director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at OpenTable full-time (Less than a year)

    Pros

    Not political, not hierarchical, innovation is welcomed and quick decision-making.

    Cons

    Too many goals and not enough clarity on how to achieve them from leadership.

    Advice to Management

    Provide more clarity on goals, aligning all business units around them so it doesn't feel like everyone is going in their different directions and leadership should help prioritizing the number of goals.



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