OpenTable Reviews | Glassdoor

OpenTable Reviews

Updated August 28, 2017
74 reviews

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5.0
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OpenTable Chief Executive Officer Christa Quarles
Christa Quarles
27 Ratings

74 Employee Reviews

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Pros
  • This is the best work/life balance I've ever had (in 29 reviews)

  • Brilliant product, great culture, great people (in 15 reviews)

Cons
  • There are limited benefits and perks for a SF tech company (in 10 reviews)

  • The 401k plan is pretty bleak in comparison to many other companies in the bay area (in 7 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (4)

    "Great so far!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at OpenTable full-time

    Pros

    The culture here is very collaborative and mission driven. It feels like everyone is bought into the vision of the company, which makes it easy to come into work everyday and move the needle. This, to me, is evidenced by the tenure of much of the management and the quality of work that is done in many departments, especially product and engineering. Recently, the company has put a huge focus on culture and employee performance, which has been a breathe of fresh air to know that good work equates to career growth and rewards.

    Cons

    For a company that focuses on food and dining, some more perks to that end would feel more appropriate (but I guess not necessary). I would have more here but the company has been proactive about addressing issues and mine have been.

    Advice to Management

    Let's leverage our value of hospitality and ingrain it more deeply into our culture. More company events/activities/initiatives that bring different departments together.

    OpenTable Response

    May 19, 2017 – CEO

    Thank you for taking the time to leave a review. We do our best to cultivate a collaborative environment to allow our employees to thrive and are happy to hear this. We appreciate the feedback on our... More


  2. "Great work atmosphere"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at OpenTable full-time

    Pros

    Transit pass, ongoing training, and great work environment.

    Cons

    Hours of operation but also understand it's a support center

  3. Helpful (2)

    "An absolute dream"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Denver, CO
    Former Employee - Customer Service Representative in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at OpenTable full-time (Less than a year)

    Pros

    Management empowers agents, giving flexibility to completely resolve callers' issues.
    Fully stocked refridgerator/snacks and meals provided fairly often
    Opportunities provided for those who earn it.
    Incredibly knowledgeable staff, with patience to match it for agents who may have needed some more experience troubleshooting before working for OpenTable.

    Cons

    Salary is low for responsibilities given.
    Insurance feels lackluster for a company with this much clout.
    The same can be said about additional perks, they tout the "start up experience" in job postings, but the only "start up"-like perk I noticed was the free snacks and flexibility.

    Advice to Management

    A lot of decisions feel like they weren't thought out all of the way, and it is very apparent to your staff including the supervisory level. They didn't mention anything specifically, but appear to be on their toes while stating otherwise.
    Email agents also seem to be a second thought, and everything is the other way around. Agents churning out more than 20 emails on hour are not doing them properly and the ones doing less than that are rectifying the mistakes of the former.
    I absolutely loved working here and would do it again given the chance, but I would want to wait until things are a little more settled and the salary matches the complexity of the position.
    I wish this advice could be more specific, but find a way to inject some enthusiasm into everyone. For as much positivity that was felt at the beginning of my tenure, it has diminished greatly and I know the floor as a whole has so much potential if you can reapproach that level of endearment for the company.


  4. "Great Place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Denver, CO
    Current Employee - Customer Service Representative in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at OpenTable full-time (Less than a year)

    Pros

    -Stocked Kitchen with snacks and drinks!
    -Entertainment in kitchen
    -Close to Light Rail and Dave and Busters
    -Free ECO Pass!
    -Keg-a-rator!

    Cons

    -Pay could be a littler better

    Advice to Management

    -Keep up the good work!
    -I see this company thriving and growing into something great!


  5. "Great Place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in San Francisco, CA
    Current Employee - Software Engineer in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at OpenTable full-time (More than a year)

    Pros

    Great place to work full of smart people that care about you as a person. As a recent college grad I was surprised with how much my opinion mattered in design decisions and this made me love my job even more.

    Cons

    Career path isn't as clear as it could be.

    OpenTable Response

    Jun 29, 2017 – CEO

    I'm happy to hear you are having a great experience thus far! We do value that this is a place where many managers do personally care about their employees and I'm glad to see you can feel that. I... More


  6. Helpful (1)

    "Very busy and exciting place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer/Technical Support Representative, in Denver, CO
    Current Employee - Customer/Technical Support Representative, in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at OpenTable full-time

    Pros

    Excellent peers and Management always there to assist
    Peers strive to be the best
    Very friendly environment, great team spirit, great customers
    Strong development team, enjoy watching the the software evolve and succeed.

    Cons

    None really. Our unit appears to run smoothly so nothing to add.


  7. "Everyone should work here!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Contract Recruiter in Denver, CO
    Current Contractor - Contract Recruiter in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at OpenTable as a contractor (Less than a year)

    Pros

    I have worked in the recruiting industry for more than a decade. I have worked for large companies, small companies, new companies, and legacy companies. This is one of the very best places I have ever worked. Every single person that works here is genuine, kind, warm, intelligent, diligent, and constantly learning and adapting. This company cares about it's employees, and it cares about it's customers. If anyone asked me if they should pursue a position with OpenTable I would encourage them to explore it. This is truly an awesome place to work! If you want to do excellent work, in a growing industry, with people who care, this is the place for you!

    Cons

    There are snacks every where, which means I am eating way too much candy.

    Advice to Management

    Keep doing what you are doing!

  8. Helpful (1)

    "Fantastic Company to Work For"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    Pros

    You get the "start up" feel without having to deal with all the junk and restructuring. Everyone works hard but it's about efficiency not who can stay until 10pm.

    Cons

    I really can't think of any. I'm really very happy here.

    Advice to Management

    Keep up the good work!


  9. "I really like it here. Would recommend to anybody."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at OpenTable (Less than a year)

    Pros

    Great brand/product, experienced leadership team, super smart people in all departments, fun/challenging/agile work environment, best benefits I've ever had, prime downtown SF location, etc, etc, etc

    Cons

    Public company, meaning more than the average amount of process/red tape/approvals for anything HR/accounting/finance related

    Advice to Management

    Overall, you're doing great.


  10. "Loving my time here so far!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at OpenTable full-time

    Pros

    My time here so far has been great. Not only am I learning something new almost every day, but I am always given the opportunity to work on new projects that I couldn't imagine being a part of anywhere else. You are put to the test quickly on whether or not you can do the job, but there no room for slacking here. It's a work hard, but certainly play hard culture!

    Cons

    There has been some shift in management recently, however we've been making a lot of great hires as well. I'm excited to see where this will lead us.


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