OpenTable Reviews | Glassdoor

OpenTable Reviews

Updated October 15, 2017
189 reviews

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189 Employee Reviews

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Pros
  • the work/life balance here has been fantastic (in 31 reviews)

  • Brilliant product, great culture, great people (in 15 reviews)

Cons
  • There are limited benefits and perks for a SF tech company (in 11 reviews)

  • The 401k plan is pretty bleak in comparison to many other companies in the bay area (in 7 reviews)

More Pros and Cons

  1. Helpful (5)

    "Fun, but weak middle management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Neutral Outlook
    No opinion of CEO

    I have been working at OpenTable full-time (More than 3 years)

    Pros

    - In general, smart, nice people
    - Good work/life balance
    - Fun vertical, interesting work
    - Great parties.
    - Lots of laughter

    Cons

    - Many of the management below the CxO layer is mediocre at best. No action taken on poor performing leaders. There is a tight circle of people who are the "in crowd" and they protect each other. I think the company could be performing much better if they had strong leadership at the Director+ level.

    OpenTable Response

    May 19, 2017 – CEO

    Thank you for taking the time to leave a review. We strive to be an inclusive culture and value strong leadership at OpenTable, and we are constantly working to improve. We have recently invited... More


  2. "Fun, vibrant, goal oriented"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Support Technician in Denver, CO
    Current Employee - Customer Support Technician in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at OpenTable full-time (Less than a year)

    Pros

    Any office you visit, be it the Denver or the San Francisco, they embrace company culture. They have fun, make sure their employees are taken care, and get the job done, no matter how many rules you gotta bend. Not micro managers, don't do your job, we'll talk to you about it, but other wise, they're a trusting company to employees. Here to stay for a long time, frequent raises and lots of room for advancement.

    Cons

    It's a hard hitting business. There's a lot of stuff to do, not your typical desk job, you're gonna be here and you're gonna work (bad to some people i suppose)

    Advice to Management

    Gotta do your time with before you move up, maybe search into resumes a little bit more and see where you better utilize employees according to their strengths

    OpenTable Response

    May 19, 2017 – CEO

    Our company culture is what makes us OpenTable so it’s wonderful to hear you are feeling the love! We appreciate your insights into our performance management philosophy. Thanks!

  3. Helpful (3)

    "Not bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Product Manager in San Francisco, CA
    Current Employee - Senior Product Manager in San Francisco, CA
    Neutral Outlook
    Approves of CEO

    I have been working at OpenTable full-time (More than a year)

    Pros

    Great work life balance & fun product

    Cons

    Little process, feels like high school all over again.


  4. Helpful (1)

    "Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at OpenTable full-time

    Pros

    Very fast pace with new technology and creating revenue

    Cons

    Competition between teams creating hostile environment


  5. Helpful (3)

    "Great culture, Great Benefits, Low Pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tech Support in Denver, CO
    Current Employee - Tech Support in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at OpenTable (Less than a year)

    Pros

    Great culture, awesome office, not your typical call-center feel

    Cons

    drastically understaffed, need a better, more hands-on training program

    Advice to Management

    it's hard to live on the salary paid to CSR's, especially given the amount of connectivitey knowledge required. Pay your people!


  6. Helpful (6)

    "Very Poor Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at OpenTable full-time

    Pros

    Live/Work balance seems to be good on most teams.

    Cons

    I am continually shocked by how bad management is at the company. Working on a team that often utilizes freelancers and contractors, I am embarrassed at how long it takes for those individuals to be paid the money they were promised, over 7 months in some cases. The management and HR teams seem to move particularly slow in matters like this. The company claims the usual platitudes of "moving fast" being "thought leaders" but the reality is that the petty ego-wars that middle management wage against each other keep anything interesting from actually happening at OpenTable.

    Advice to Management

    There are some talented employees left at the company, although many have left and probably will continue to. Please put your issues aside and support a system in which your employees can thrive.


  7. Helpful (11)

    "A very disorganized and frustrating place to work with high rate of churn"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at OpenTable full-time (More than a year)

    Pros

    There's always a ton of booze if you're into that

    Cons

    Leadership keeps changing, a lot of employee churn, no clear process across teams, the quality of work that gets launched is abysmal, feels like no one is actually invested in the product

    Advice to Management

    Stop making your employees feel crummy for your lack of planning and organization. Some people work very hard but there are too many roadblocks in place to be effective.

  8. Helpful (6)

    "Sad place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Denver, CO
    Current Employee - Customer Service Representative in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at OpenTable full-time (Less than a year)

    Pros

    Good work space and snacks.
    They provide an RTD Eco pass

    Cons

    Disorganized, LOW pay because they re-branded the position as Customer Service Rep instead of Technical Service Rep. This IS a Tech position! Supervisors don't know what they're doing (except two who came from the previous outsourced provider). Incompetent management. UNDER STAFFED!

    Advice to Management

    Admit you're under paying employees. No more 1 on 1's, until we can have 1 on 1's with each member of management. Clearly, you're failing at your job and we need you to take it seriously.


  9. Helpful (17)

    "Not the best, not the worst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at OpenTable full-time (More than a year)

    Pros

    *Best work/life balance I've experienced in the Bay Area
    *Relatively interesting industry
    *Fantastically innovative marketing department
    *Great happy hours/parties
    *Most employees are delightful

    Cons

    *Extremely political. The person with the loudest voice usually gets their way
    *No career progresion or training opportunities
    *Low pay relative to the bay area

    Advice to Management

    *Start investing in your employees. There are some seriously talented employees just itching for career progression and education. Take advantage of your own talent pool before looking outwards.
    *Also, organize a company mission and encourage employees to rally behind it. It seems like everyone has their own agenda and solely focuses on fulfilling that. Change that.

    OpenTable Response

    May 19, 2017 – CEO

    Thanks for your review! We have put a number of programs, such as Everwise, in place to help develop our managers. We have also updated our mission and values and are spending time on a key value in... More


  10. Helpful (8)

    "Hands down WORST place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at OpenTable full-time (More than a year)

    Pros

    The people/employees and the pool table

    Cons

    Leadership team has no clue on how to steer this ship and has no clear tangible goals. HR team that turns a blind eye as to why there's so much churn in the company. No one really cares to dig deep into the problems but rather believes everyone is replaceable. Absolutely NO career growth and if you don't leave you'll die here like the dinosaurs.

    Advice to Management

    Provide good leadership and hire good managers that are able to provide guidance to their employees. Too many goals to count but rather focus on one that matters and see it to the end.

    OpenTable Response

    Mar 13, 2017 – Human Resources Coordinator

    We appreciate you taking the time to write a review. We’re open to feedback, so if you wish to express any specific ideas on how we could improve, please reach out to your former HR Business Partner... More


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