OpenTable Reviews | Glassdoor

OpenTable Reviews

Updated March 22, 2017
166 reviews

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166 Employee Reviews

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Pros
  • Best work/life balance I've experienced in the Bay Area (in 23 reviews)

  • Great culture, awesome office, not your typical call-center feel (in 14 reviews)

Cons
  • There are limited benefits and perks for a SF tech company (in 10 reviews)

  • The company is very far from being competitive from other bay area tech companies (in 7 reviews)

More Pros and Cons

  1. "Fun product and fun teams"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Approves of CEO

    Pros

    Great people, great culture and fun cross-functional team interactions and outings.

    Cons

    There's a bit of turnover, which could just be a given because of the hot SF job market.


  2. "Director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at OpenTable full-time (Less than a year)

    Pros

    Not political, not hierarchical, innovation is welcomed and quick decision-making.

    Cons

    Too many goals and not enough clarity on how to achieve them from leadership.

    Advice to Management

    Provide more clarity on goals, aligning all business units around them so it doesn't feel like everyone is going in their different directions and leadership should help prioritizing the number of goals.


  3. Helpful (1)

    "Fantastic Company to Work For"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    Pros

    You get the "start up" feel without having to deal with all the junk and restructuring. Everyone works hard but it's about efficiency not who can stay until 10pm.

    Cons

    I really can't think of any. I'm really very happy here.

    Advice to Management

    Keep up the good work!


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (10)

    "Lots of potential. Stuck in mediocrity."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Software Engineer in San Francisco, CA
    Current Employee - Lead Software Engineer in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at OpenTable full-time (More than a year)

    Pros

    - Interesting vertical (who doesn't want to work with restaurants)
    - Fun work that can be rewarding
    - No real competitive threats
    - Good trifecta of CEO - CFO - CTO
    - Location of HQ is great
    - Lots of Priceline cash means projects get funded
    - Lots of cool people

    Cons

    - Weak senior management under the CXO position
    - CEO is solid, but has surrounded herself with yes men and women
    - Sales runs the show = not a ton of vision more than a quarter out
    - Not a lot of appetite for risk
    - Internal politics can be crazy
    - Internal talent development is nearly non-existent

    Advice to Management

    - If you hire smart people let them do what you hired them for, otherwise the exodus of talent will continue.
    - Start developing your own talent. It doesn't set a good precedent for the rest of the company that you constantly look for silver bullets from the outside.

    OpenTable Response

    Sep 13, 2016 – Human Resources Coordinator

    Thank you for taking time to provide feedback on your experiences at OpenTable. We value the input from employees like yourself. Please reach out to your HR Business Partner if you wish to further ... More


  6. Helpful (3)

    "Fantastic underlying product, fun work environment, genuinely good people, average vision/leadership."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in San Francisco, CA
    Current Employee - Director in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at OpenTable full-time

    Pros

    Good, genuine people.
    A fantastic underlying product that has long term tailwinds (thanks, Internet!).
    Enough opportunities to pick and choose your own projects.
    Open mindedness.
    Encouraged to be candid.

    Cons

    An increased feeling of instability (perhaps temporary).
    Long-tenured leaders have left as entire refresh at senior level. new leadership has not demonstrated vision just yet or ability to focus and execute.
    Communication from top has deteriorated.
    Solid upper-middle managers in place as execs.
    Lots of opinions.
    Used to be filled with DIY'ers and solutions oriented people. Influx of 'idea people'.


  7. "I really like it here. Would recommend to anybody."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at OpenTable (Less than a year)

    Pros

    Great brand/product, experienced leadership team, super smart people in all departments, fun/challenging/agile work environment, best benefits I've ever had, prime downtown SF location, etc, etc, etc

    Cons

    Public company, meaning more than the average amount of process/red tape/approvals for anything HR/accounting/finance related

    Advice to Management

    Overall, you're doing great.


  8. "Loving my time here so far!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at OpenTable full-time

    Pros

    My time here so far has been great. Not only am I learning something new almost every day, but I am always given the opportunity to work on new projects that I couldn't imagine being a part of anywhere else. You are put to the test quickly on whether or not you can do the job, but there no room for slacking here. It's a work hard, but certainly play hard culture!

    Cons

    There has been some shift in management recently, however we've been making a lot of great hires as well. I'm excited to see where this will lead us.


  9. "Excellent work/life balance"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    OpenTable encourages a culture of innovation, excellence and diligence.

    Cons

    There are some gaps to fill in organizational structure and internal communication systems.

    Advice to Management

    Continue to invest in your people.


  10. "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at OpenTable full-time

    Pros

    It doesn't feel like work. OpenTable is one of the most welcoming places to work, full of friendly, passionate people. Creating a marketplace for restaurants to serve diners is complex and interesting.

    Work/life balance. Perks at restaurants. Great stock benefits.

    Cons

    Efforts can take longer than they should. Better compensation can be found in the Bay. Longevity sometimes trumps execution for promotions.

    Advice to Management

    Align on clear company goals that don't spread teams too thin or conflict across teams. Retaining good talent is priceless, focus on that.


  11. "Was a great Start up"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at OpenTable full-time (More than 5 years)

    Pros

    Great business model And has a great potential in the market share.

    Cons

    Used to be a great work place until 2012. Once it was IPO there was a lot of management bureaucracy. Due to which a lot of good Engrs left.

    Advice to Management

    Hope the new Management has got rid of the problems.



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