OpenText Reviews in Canada | Glassdoor

OpenText Canada Reviews

Updated June 1, 2017
140 reviews

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2.8
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OpenText CEO and CTO Mark J. Barrenechea
Mark J. Barrenechea
77 Ratings

140 Employee Reviews

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Pros
  • They believe in a strong work/life balance and it's a very positive atmosphere (in 120 reviews)

  • Work from home option as and when needed (in 26 reviews)

Cons
More Pros and Cons

  1. Helpful (1)

    "Great people, strong presence"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Sydney, NS (Canada)
    Current Employee - Anonymous Employee in Sydney, NS (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at OpenText (More than a year)

    Pros

    Great company, pays well and good people.

    Cons

    Just wish the products were a little more exciting. I am in the "Enterprise" group.
    Difficult to navigate the various product groups who, in reality, compete against each other for leads and opportunities instead of working closely together. This unfortunately is a management decision from the very top.

    Advice to Management

    Create more cooperation and team selling opportunities and revenue and wins will be very, very big!


  2. Helpful (6)

    "TestManageent, Agile profefssional, Certified Scrum Master"

    StarStarStarStarStar
    Current Employee - Principal QA Engineer in Waterloo, ON (Canada)
    Current Employee - Principal QA Engineer in Waterloo, ON (Canada)

    I have been working at OpenText (More than a year)

    Pros

    Flexible timings.

    Good coworkers.

    Friendly work culture.

    Helpful manager.

    Cons

    Bad leadership and bad CEO.

    Throwing out employees.

    Simply acquiring companies.

    No great hikes.

    No recognition for hard work.

    Advice to Management

    Instead of simply keep on acquiring companies, have skilled employees . Just becoze company is not doing good, its not a good idea to simply acquire companies.

  3. "Good First Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tool Support Specialist in Waterloo, ON (Canada)
    Former Employee - Tool Support Specialist in Waterloo, ON (Canada)
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Nice people, Nice Office, Not asked to stay late

    Cons

    Office Mentality, a bit slow at times, wish there was more programming


  4. Helpful (15)

    "Get the Salary you want at the start, and don't look ahead"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Technical Analyst in Waterloo, ON (Canada)
    Current Employee - Senior Technical Analyst in Waterloo, ON (Canada)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at OpenText full-time (More than 5 years)

    Pros

    Group Benefits are unmatched, The people on a personal level are great. You feel like you are apart of a family. There are some flexibility when it comes to appointments and family commitments. If you work at Headquarters, you get an awesome Oktoberfest and also a half decent Holiday Party. OpenText's Offices are nice, there is definitely a good mix of young, old, minorities, etc.. although only company wide, not department wide.

    Cons

    CEO thinks he is immortal and untouchable, hires his former Oracle Buddies who simply just split his workload. Company is growing through acquisitions where products go to die. Acquisitions happen for Sales avenues only, no consideration is made to customers when they kill those products right after acquisition and force them to move to a Flagship product without any migration path or proper support to do it. The Pay you start with will be the Pay you leave with, as raises and bonuses are nickles and dimes a year. Don't be surprised after 5 years when new people start at a higher Salary than you. There are no defined pay scales to protect you, you just get what you get. Doing the bare minimum keeps you the job, which is a con for people who actually care about their jobs.

    Advice to Management

    Management are tightly knit circles of friendships that need to be broken in order to increase their effectiveness. There are too many Managers who don't provide any value, who perform useless "exercises" on why things aren't getting done when the main reasons are you don't have enough people on the front line and you think transitions are easy, and offloading knowledge can be done instantaneously. Stop buying companies for sales ventures to your dated flagship product.


  5. Helpful (2)

    "Great large company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Toronto, ON (Canada)
    Current Employee - Account Executive in Toronto, ON (Canada)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at OpenText full-time (More than 5 years)

    Pros

    Lots of autonomy, competitive pay, breadth of solution, very profitable

    Cons

    Lots of acquisitions resulting in duplication of solutions and re-structuring of processes and some policies,

    Advice to Management

    Don't allow the pursuit of profits taint your relationship with external customers or drive employees out of the company because of unrealistic expectations. Good employees will go to competitors resulting in a double whammy effect.


  6. Helpful (14)

    "Great Company turned to one run on Yes People and Fear"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Waterloo, ON (Canada)
    Former Employee - Anonymous Employee in Waterloo, ON (Canada)
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at OpenText full-time (More than 8 years)

    Pros

    First several years at OT, great learning, experiences, and lots of career growth. Some great leaders whom balanced business results with employees to some extent.
    Global company which makes it culturally rich and allows for a more expansive business model.
    Great benefits compared to most in Canada. Very rich. (medical benefits, paramedicals, vacation)
    So much flexibility and work-life balance is a big draw for many people.
    Some very talented people in certain functions.
    Amount of acquisitions originally kept the company dynamic and fresh.
    Vacation is great.
    Technology good.
    Stable, secure company - business results great.

    Cons

    Yes people got ahead the last few years - do not challenge. You wont be successful.
    Communication became absolutely horrible as a core value and within a lot of teams.
    People run on fear in some functions/ teams. People are afraid to email, BBM, etc. What kind of culture is that?
    Not encouraged to challenge thinking or new ways of doing things - very stale/ complacent culture.
    It is not a culture that cares at all - do surveys with no actions and really the results dont matter.
    HR has been a hot mess - the cornerstone supposedly of the company has had a significant amount of turnover, and lots of new leaders in the last few years. What does that stay to the rest of us in the company? But no one talks about it.
    A lot of leaders are in place that seem like they are promoted beyond their ability, whom are yes people, and whom simply follow the corporate line.
    Amount of acquisitions depletes energy, resourcing and allows for many to get promoted that shouldn't or exited that dont make sense to many employees. How was a once high performer let go the following year?
    Seems like a lot of people get let go.
    ELT never do a review it seems of company functions to understand turnover, why its happening and make corrections.
    No alumni reach out to past employees.
    Some functions have too many resources compared to others, like HR, Marketing, Finance.
    Work life balance is great - many leave by 3:30pm/ 4pm in Waterloo. Big draw. However, also demonstrates the lack of commitment by many. With most of the ELT no longer sitting locally, people aren't as held as accountable.

    Advice to Management

    Treat your people well at all levels. Stop promoting people because they are yes individuals, dont rock the boat, or are sim[ply physically close to certain leaders. Promote people whom have leadership ability and whom are technical, with a strong voice whom will challenge the status quo. You are overlooking lots of key talent across the Globe. Culturally OpenText used to be a place that at least cared about people somewhat: last 4 years, this changed. Now many have golden handcuffs specially in places like Waterloo/ Montreal, Florida/ California, and European Countries. Stop so much investment in certain functions where there are huge salaries and invest in sales, development, and customers. Functions like HR, Finance, Marketing dont need to have significant investment! Reach out to employees. Show you care about present employees, past employees and future candidates. Find some of the old roots that made you great.


  7. "Tremendous Growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Development Representative in Richmond Hill, ON (Canada)
    Former Employee - Account Development Representative in Richmond Hill, ON (Canada)
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at OpenText (Less than a year)

    Pros

    Good perks and employee benefits.
    Internal postings each two year

    Cons

    Process transitions cause lay offs.
    Mid level managers may have weak strategies

  8. Helpful (2)

    "Love this place!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Finance in Waterloo, ON (Canada)
    Current Employee - Finance in Waterloo, ON (Canada)
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at OpenText (More than 5 years)

    Pros

    I love working for Open Text. They believe in a strong work/life balance and it's a very positive atmosphere. I love bragging to people that I work here!

    Cons

    Nothing to complain about :)

    Advice to Management

    NA


  9. Helpful (2)

    "Little fish in a big pond"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Principal Consultant in Waterloo, ON (Canada)
    Former Employee - Principal Consultant in Waterloo, ON (Canada)
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at OpenText full-time (More than 10 years)

    Pros

    Company had strong ethics and allowed you to work remotely

    Cons

    Not an organic company and there is a good chance you will get laid off after the next acquisition.

    Advice to Management

    Follow thru with promised monthly town hall meetings


  10. Helpful (6)

    "Used to be great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Analyst in Waterloo, ON (Canada)
    Current Employee - Financial Analyst in Waterloo, ON (Canada)
    Neutral Outlook
    Disapproves of CEO

    I have been working at OpenText full-time (More than 5 years)

    Pros

    great work life balance but varies between departments
    knowledgeable and mostly hard working workforce
    good products

    Cons

    constant acquisitions with heavy work load for everyone
    extremely top heavy, more VPs than people who actually work
    ELT and SVP hire friends for whom positions are created
    low employee morale
    many jobs are moved to India and Philippines with these offices already having more employees than head quarter
    share holder value comes always first
    CEO is a total micro-manager

    HR or marketing writing positive feedbacks on here - I wonder why
    CEO approval rating jumped from 30% to 60% in a few months, how come???

    Advice to Management

    None as they don't care anyway


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